CaitlynminimalistReviews of caitlynminimalist.com

Ordered tennis bracelets and a custom Toi et Moi Birthstone Necklace on December 9, 2025, expecting FedEx 2-day shipping, but faced major issues with products, delays, and service that ruined Christmas gifts. Custom item still not received more than 10 days after completion. ​ Product Problems Tennis bracelets advertised as "White Gold with Diamonds" arrived without real diamonds, nowhere on the site is this clarified as cubic zirconia or similar. The emerald baguette needs gem testing, and the custom necklace (Emerald/Zircon and Pear/Alexandrite stones) remains unshipped as of December 29. ​ Shipping Failures Ready-to-ship items should have left next business day (Dec 10) but shipped December 12 via unadvertised USPS standard, not my paid FedEx. No disclosure of split shipments; custom item label created ~Dec 19 but still unshipped after 10+ days, with zero proactive holiday delay alerts. ​ Poor Communication Customer service gave confusing, inconsistent replies (AI bot vs. humans), offered cancellation before issues surfaced, but no real action despite my repeated contacts. Updates only came after my prompts, no resolution until escalation. Suggestions. Website needs to be upfront about product quality/gemstones, shipping policy needs to be split before order completed (half coming USPS, half coming FedEx), they need to stick to their advertised shipping schedule. Customer service is friendly, but wasn't listening, kept proving my own point to me and then saying it was not their fault. Update: Company contacted here as seen below. Since I had already contacted them about the myriad of issues before this review and they did nothing, the result is the same. I would take your money elsewhere. Third Update: The final item arrived, it is also fake. Summary, ordered December 9th, supposed to take 6-10 days to produce then Fed Ex 2 day. According to their records, they completed it on December 19th, but waited 5 days to ship it. Fed Ex didn't receive the item until the 24th of December and then I received it on January 2nd. I can't hold the vendor accountable for the Fed Ex delay, but I would run from this company. Fake jewelry, long timelines, friendly but useless customer service.

Placed an order which never shipped out and noone bothered to help. Absolutely a waste of money and time because it is a scam! Do not buy!

I ordered a bracket for my daughter for Christmas on November 28th, website never said it would take over a month to be delivered. It will arrive in December 29th. I will never order from this place again! It’s not worth it!

I had an extremely disappointing experience with this company and would strongly caution anyone considering ordering from them — especially for a time-sensitive gift. I placed an order weeks in advance and received ZERO communication from the company. No order updates, no production updates, and no tracking information whatsoever. I had to reach out myself just to find out what was going on. When I contacted them last week, I was told my order would take 5–6 business days. Then, the day before Christmas Eve, I suddenly received an email saying the timeline was actually 10–12 business days. Changing the timeline at the last minute — after weeks of silence — is completely unacceptable. To make matters worse: • There is NO information anywhere on their website about a Christmas cutoff date • There is NO notice at checkout warning customers that orders placed after a certain date won’t arrive before Christmas • After over two weeks, I can still see that only a packing slip has been created Had I been properly informed or updated at any point, I would have ordered elsewhere. Instead, I was left without a gift and without answers. I’ve since seen many other customers online reporting the exact same issues: no communication, extended timelines, and orders not moving. This feels incredibly misleading and unprofessional. At this point, I have requested a full refund and am still waiting for proper resolution. Buyers beware. This is not how a legitimate business should operate, especially during the holidays. Until I get my refund, my reviews will continue to be posted

I ordered 4 items on Nov 30th. The package was ready to ship on Dec 10th and a FedEx Shipping label was created. After a week of FedEx still not been given the package, I reached out because I needed the gift by Dec 18th. I was originally told they still have the package and I wouldn't get it on time. I requested a refund because I no longer need it because it's so late. Then they replied on Dec 18th saying USPS has the package, but when I checked the tracking they provided, FedEx did not receive the package until Dec 22nd. I can understand a mistake of a package not being processed, but as soon as I asked for a refund all of the sudden they say it shipped which it hadn't for 2 more days. This company is dishonest and I do not recommend them to anyone.

I’m having the same issue so many others have had. I thought it was a good idea to order Christmas gifts on 12/1. Oh was I wrong. When I would check the tracking for my order it said it takes 6-9 days to create the products. Fair, they are custom. Then I checked a few days later and it changed to 10 days…ok, it’s the holiday time. Then I received my tracking on 12/12. It said my package was awaiting arrival at USPS since 12/10… Now on 12/20 it says my items have shipped and will arrive to me on 12/26?!! After Christmas. Disappointing. And now I’m concerned about the quality since others have said it’s not great for the price point. I also hear they don’t give refunds. Won’t be shopping with them again.

I think I just need to stop purchasing from them altogether at this point. I ordered one small silver ring with an engraving, that's it, ONE ring. I ordered it on Dec 2nd...it's now the 19th and I haven't been able to track it at all. I reached out 2 days ago asking for some sort of update...I get an automated message of course. I finally got an update saying it would be here on the 17th...it's the 19th still no ring...turns out it'll now be delivered this coming Weds, Christmas Eve. A full 22 days later, when I paid for fast shipping. What a waste of money all for one ring.

Ordered items on the 1st of December that were custom pieces. According to their production and shipping timelines I should have already had in my possession by now, 19 days later. They sent a shipping notification on the 12th. When I try to track it, shows me label was actually created on the 10th. I’ve emailed 3 times checking on it with the utmost kindness and patience in the busy holiday season and have been nothing but lied to. Stating it takes 2-3 days for tracking to update. It hasn’t even been scanned for pick up yet! It’s still sitting in label created status. I even stayed on hold with USPS to confirm once scanned for pick up it’s immediate to show it’s in receipt at least. When I emailed back again calling them out on it. I was told oh sorry for the confusion we don’t use USPS for pick up. It’s a USPS tracking # I have!!! Like what??? It’s now 7 days past supposed ship date and still no tracking updated. There is absolutely no way my order is going to arrive by Christmas at this point. It’s so disappointing considering this was not a last minute order, I’m definitely not being out of line on this. Like advertise you need to order 2 months in advance. Plus now I’m seeing all these bad reviews for the same reasons and that their jewelry quality has seriously declined. My bad for not researching ahead of time. DO NOT BUY FROM THIS COMPANY, ITS A SCAM! These were gifts for my adult daughters which was the only thing to open, something special for them. Otherwise they are just getting money. Now they don’t have anything to open besides a card with cash. For anyone reading my review and needs actual assistance, file a fraud claim with the FTC - They will be held accountable through there and I have already done this. BBB already shows them with an F rating because they don’t even respond to their complaints through there for resolution. Listen to the bad reviews on this company!!! Do not take a chance. Another person a few reviews down has almost the same complaint and timeline as myself. Look at their response to him! It’s resolves nothing!!!!