MoreBitcoin
Suspended my account and refused to let me cash out
I’ve been using Caesars for awhile and almost reached Diamond tier but recently got my account suspended while I was still using the app. When I contacted support, they told me they were not able to give me further information and I would have to contact my bank. Contact my bank for what? Customer support in the chat was rude and gave me no time to respond. She ended the chat when I was about to reply back. Never would have expected this from Caesars especially when I’ve been using their sportbook for awhile. I still have funds in my account and asked if I can at least cash out the money in my account while I wait to get my account back up and running but they refused to let me cash out and I can’t log back in. If you are going to lock someone out, at least let them get their funds that’s still in the account. I have 3 friends that are heavy crypto gamblers and they asked for my referral code but I’m not telling them to go to Caesars after this experience. I’m telling them to join a different SportsBook. Avoid Caesars if you can or best of luck to you when they lock you out of your account and refuse to let you cash out.


