Tiffany T.
Caesars Empire Builder Glitch Still Unresolved
I’m extremely disappointed with how Caesars has handled the ongoing Empire Builder promotional issue. Due to a technical problem on Caesars’ end, my promotional progress stopped updating. Although the counter has since resumed working, the progress I earned during the outage has still not been credited to my account. Customer support has acknowledged the issue and confirmed that affected accounts are being reviewed. However, I have received no clear timeline for when my missing progress will be restored. As a customer, I expect Caesars to honor the promotional progress I’ve legitimately earned. Players should not have to repeatedly contact support or wait indefinitely for an issue that was beyond their control. I’m requesting that Caesars provide a clear explanation, a reasonable timeline, and restore all qualifying progress earned during the technical outage. I hope Caesars takes this seriously and resolves the issue promptly.


