Caesars EntertainmentReviews of caesars.com

Worst sportsbook ever. Suspended my account. Won't tell me why.

Dear Customer Relations Team, I am writing to share feedback regarding my recent experience with the Caesars Rewards program under Caesars Entertainment. I called Ceasars today from recent review of Bobbys Burgers Paris Las Vegas on December 23, 2025. Email first no response. Called Ceasars Customer care 1 800-223-7277 today Mon 2/16/26. For many years, I have considered your rewards and entertainment offerings to be top of the line. The level of service, professionalism, and value has consistently met — and often exceeded — my expectations. Unfortunately, my experience today did not reflect the high standards I have come to associate with your brand. 4 minutes ago GOOGLE REVIEW BOBBY BURGERS PARIS HOTEL LAS VEGAS> We Bobby and the crew. We’ve been going to Bobby since it opened in 2022 at the Paris Hotel in Las Vegas. The burgers are divine and reasonably priced. This review today is about the blueberry yogurt parfait. Last visit December 23, 2025. I was gonna purchase 1 Blueberry yogurt, parfaits my favorite but The parfait I purchased was less than half full, so I asked the manager kindly if I could get two for one and she declined I was disappointed. The blueberry parfaits are about $10.99 each. I had to purchase 2 since they were half full at a little over $21+ tax. I attached a picture so you could see the size and the cost. I posted this review last night and didn’t see it today so I’m reposting. We’ve been watching Bobby Flay since he started in 1994. Please make it right Bobby and crew. Thank you. Kelly UPDATE Today MON 2/16/26 recieved an email from Bobby team in response** Bobbys team*requested to reach out to Ceasars.com. NO RESPONSE... THen I called Contact number. 800 -223-7277 customer care....I spoke to Claire who apoligized 10 times no resolution. I reqested a supervisor spoke to Hennesy.. She apoligized 4 times no resolution. She said she will connect me to the manager at Bobbys and transferred me to a manager ???? I have been waitng on hold for 39 mins at present. Unreal. BLAME GAME- No resoluiton. For a $10.99 + tax refund. What a joke. My time is worth more then this no respect for a valued customer. No respect. I hung up after almost 40 minutes on hold! SAD, NO RESOLUTION BUT CESEARS ADDED MORE FRUSTRATION!! Kelly

AS BAD AS IT GETS. THIS COMPANY IS A SCAM We booked a reservation in November 2025 for February stay in 2026 and received an email confirmation. All is good at this point. When to print out reservation information for our upcoming trip a week prior. We were shocked to learn that the reservation was cancelled and the hotel has no excuses or reasons why. Now they want 50% more money for the same exact booking. We refused to be scammed by this company

Eldorado Scioto Downs, part of Caesars Entertainment, is easily the worst casino I have ever visited in 30 years of gambling. The slots are unbelievably tight, with endless dead spins, and even when a bonus finally hits it usually pays one or two dollars on hundreds lost. I am a Diamond Plus member who goes three to four times a week, lose thousands a year, and still saw my free play reduced and my small monthly food voucher taken away despite playing more, not less. The hosts are unresponsive, do not return emails for weeks, and the phone numbers provided ring endlessly with no answer, making the place feel rundown, greedy, and completely disrespectful to loyal players.

As many many others have observed, Caesars has gone seriously downhill. Their hotels are all outdated, service is terrible, hosts are overworked and non-attentive, etc. etc. I am Seven Stars at Caesars, and Platinum at MGM, and I can tell you that MGM is head and shoulders above Caesars. Not even close. Most recent bad experience: The confirmed my ticket to a NYE event but the day before they said they made a “mistake” and withdrew the confirmation. What?? Nobody cares and there is no accountability. My 2026 NY resolution: Avoid Caesars.

My recent trip to the flamingo Cesar’s property in las Vegas was meant with rude bartenders and security personal check in staff seemed miserable and very dismal casino. As a diamond plus rewards member I have never in 12 stays in 3yrs have ever been able to check in before 2pm as tier status shows it’s a perk you receive when earning plus status when asked i was told floors shut down due to not enough staying at the hotel I guess they thing its rewards member fault never once been offered a upgrade but I did get scammed when I tried slipping the check in personal $25 and he smiled at me and said let me see what I can due when getting to my room it was what I booked when I returned to question him he said I got you a room with a small refrigerator I explained to him I have stayed here dozen times and all rooms to my knowledge have this amenitie. I went and spent roughly 5.000 in four days so I could keep my diamond plus stats by the 1st of the new year not to be told that oh by the way we’re taking your four free drinks taken away for your tier level so sorry your pretty much a idiot that you just flew here and roughly spent five thousand dollars

Caesars Entertainment delivers a strong overall experience backed by a well-known and trusted brand. Their properties are well-maintained, offer a wide variety of gaming options, and provide plenty of dining and entertainment choices. Whether online or in person, the platforms are generally easy to use and feel professionally managed. Customer service and amenities are solid, and the rewards program adds good value for frequent guests. While some locations can feel crowded during peak times, overall Caesars Entertainment provides a reliable, enjoyable experience and continues to stand out as a leader in the industry.

I called today to get tickets to Colin Cloud at Harrahs Las Vegas. We had a young lady help us on the phone, her name was Nicki with Caesar's entertainment. She was really polite, professional and knowledgeable. More important than she was able to get us a discount. Please, thank her for a job well done! Signed fat & bald