Patricia F.
I have ordered covers for my settee and…
I have ordered covers for my settee and dining room chairs and I have not received them within the time frame that they stated I would receive them, I have contacted them several times by email chat which does not exist and all I get back is the same rewritten letter from Laura who must work every hour god sends for her name is on every letter. It appears I have been scammed again out of money I can ill afford. Why is this allowed to happen.
Response from CabrexaJun 2, 2022
Dear Patricia, We are writing to apologize for any inconvenience we may have caused you unintentionally. We are fully aware of the importance of communication and availability that must be present in any customer service, and we can assure you that this inconvenience was nothing more than an unusual situation for which we are terribly sorry. The order you placed was indeed delayed in shipping, however, your package will be delivered within the next week. For more details on your delivery, you can reach us via E-mail: https://cabrexa.co.uk/pages/contact-us We thank you for your patience and understanding, if you have any questions or concerns, please do not hesitate to contact us. We wish you an excellent day,