Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Worst stay for our family. We rented “Altitude Adjustment” for 4 days. Floors were dirty, not a full set of pool balls, hot tub didn’t work, toilet flooded, cleaning supplies left out, one trash bag for 4 days and 12 people, smelled of mildew. No one came to fix toilet after several phone calls so my husband turned off the water to it and fixed it himself. After we checked out and discussed our entire situation to one of the customer service reps, she offered us 25% off our next stay. Needless to say we will not be booking through this company again. It’s a shame too since we come to gatlinburg and pigeon forge area 2-3 times a year.

I wouldn't even rate our stay with one star. My family and I went to the beach but were under mandatory evacuation due to the recent hurricane. we made the choice to go to TN to finish out our trip. Upon arrival, we were told our cabin (a time to remember) wasnt ready yet. They checked us in and told us to grocery shop and our cabin should be ready after that. With a 4pm check in time we called again after 6pm and it still wasn't ready. Finally, around 7pm we were able to enter the cabin to discover it was filthy. The toilets were dirty, my nephew had black hands and knees from crawling on the floor, the stove and counters were disgusting, the AC wasnt working, the sheets had a smashed bug under them, I could go on and on. I called the manager and explained to her we were not satisfied with the cleanliness of the place and the AC issue for her to say "you only spent $800 for your stay" (which was for only 3 nights) we had to go back and forth over and over for them to fix the air at 11pm and clean the next day. The manager told me if I wanted the sheets changed I would have to change them myself and could pick them up at their office. They were not willing to relocate us or give a refund. The professional demeanor was poor and I will not stay with this company or recommend them to anyone.

They are thieves. Make sure to read fine print. You will get charged extra fee for everything. I've been charged more fees them my stay. If recommend to stay away from those people.

We got us a cabin for our wedding, my entire family came with us. It started the day before arrival they called us less than 24 hours of arrival and changed our cabin. The original cabin I picked cause of the views and for my wedding pictures. We were suppose to stay in the cabin patch cabin. Well they changed us to the Gatlinburg escape which they said was a new construction and still had amazing views. We showed up. Check in was delayed, we drove 10 hours to sit in our cars. We finally get into the cabin and new construction was right THE CABIN WASN'T EVEN FINISHED. We had no blinds, the appliances still had tags on them. The heat was on and it was 86 degrees in the cabin. The smoke detector kept going off cause of low battery and the theater didn't work. We called immediately and it took them till day 2 and 3 to come fix these issues. The theater room wasn't fixed at all. Therefore we couldn't even use that. Also our cabin slept 16 but the hot tub was bearly enough room for 4 people. I had a horrible experinece. I spent 1600 on a cabin with horrible views. Our view was a huge water tank in the woods. No mountains and couldn't even use our theater room. Horrible horrible experience. It ruined my entire wedding and our first time in Gatlinburg and me and my family won't be back. They were supposed to give us money back and told us that would be taken care of at check out. Nothing happened. Told us they were only human. Horrible experience!!

This is the worst resort my family and I have ever visited in Knoxville. First off, we were advised our check-in would be as late 4:30pm to ensure that everything in our cabin is clean. We arrived at 4:45pm to allow time for everything to be cleaned. Even though that's ridiculously late for ANY check-in time. We got to our cabin and discovered the pool is FILTHY. Large, dead insects, stains and it is ABSOLUTELY NOTHING their website displays. Folks please do not be fooled...this company is MISLEADING. After my family and I chose our rooms, we discovered trash still on the patio (which attracts bears), broken bedroom doors, half working fridge, broken darts to the dartboard, non-operating Fast and Furious game, the pluck missing to the air hockey table, a BROKEN HOT TUB with wires exposed, NON-WORKING TELEVISIONS, NON-WORKING BEDROOM JACUZZIS and cob webs EVERYWHERE. My family and I travel to Knoxville often and we anticipated a nice get-away after a death in our immediate family, but this has been the worst getaway EVER, for us. Please reconsider staying at this company. It's ridiculous. A joke A maintenance man visited at 9:00pm and was only able to remove the large insects from the indoor pool. Nothing else was resolved. He shared that they are supposed to staff 20 people, but only employ 9 because everyone else leaves due to low compensation. A former employee who now works at a restaurant on the strip even said this company is horrible. I wish I had read an honest review prior to renting this organization's cabin. Please spare yourself the headache and the trauma and lease to a better company. Remember...you get what you pay for!

What a joke. The price stated was $180.00 after i booked the cabin $420 was deducted. This is a scam and whomever running this operation should be imprisoned.

“As Good As It Gets” can’t get any worse. I have to give a one star to move forward with this review, but it didn’t deserve a star at all. First, after a 5 hour drive we were told our cabin would be ready soon because it was “being cleaned” and yes, we were a little early.....5 HOURS LATER and 9 starving people we enter the cabin that was anything but clean. At that hour and after calls of promises to make it all better we decided to tough it out for the night and hope for a better tomorrow. We did get the hot tub drained and cleaned, which was the least of my concern. The floors were disgusting with crumbs and trash and stickiness. Pool and hot tub were disappointing for our kids but the fact we had to wear shoes and didn’t want to sit on the cruddy sofa or put your luggage on the floor or use anything there about put the grown ups over the edge. Upon check out very little was done to see that we were compensated for such a poor experience. Best advice... stay somewhere else.

Our family couldn’t even take their shoes off, there were hairs on the bathroom utilities, the pool was filled with bugs and dirt, the hot tub was full of dirt and grime, and you can’t even feel comfortable in the beds which is where you are supposed to sleep at night. These cabins don’t even deserve a star...