Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

"We had multiple issues that would cause us not to use your rentals again. Serious safety issues. We could not use the cabin till after 7 pm and paid over 550.00 per night. The electric was out in one of the bedrooms (could not use that room) no TV or lights. The smoke detectors missing (wires hanging out the ceiling). The hot tub was not heating, could not use, until the 2nd day (after maintenance come and fixed). The cabin was not clean, food in the couch and left on floors. The door to the deck had a green knob (I can send pictures). The pool rail was rusted, I was afraid to use it. Very disappointed for the price paid. It really broke my heart to be honest. "

I wouldn’t recommend these cabins to anyone. This is the second time we have been to a cabin and the experiences are completely different. The cabin we were in was supposed to be secluded and our neighbors to the left could literally shine their car lights right into the living room area they were so close. While walking through the door we tried to turn on the outside light but it did not work. Upon entering we walked through tons of spider webs to a greeting that our cabin had been cleaned March 29th which was over a month before our stay. We went upstairs while walking through more cobwebs only to find a dirty whirlpool tub with bugs in it which then prompted me to check the outside tub. After walking through another series of cobwebs I open the top of the tub it was already off. So needless to say the tub was filthy like beyond being able to scoop the items out and still enjoy the tub. While going back inside we noticed the pool table that was clearly listed on the website as an amenity was not there, there are cues on the wall and balls on the table under the tv. When I called to get ahold of a guest services rep the phone rang forever and I was the only one in the queue. When I finally got in contact with someone I addressed my concerns and asked what could be done (as far as being switched or refunded)? I was told that they would send maintenance out who would be there in a little bit (never was I given a time frame) and basically was told if they could fix it they would and if not it was what it was. I ended up cleaning the cabin before anyone ever came because I couldn’t keep walking around in that mess. When someone finally got there to fix the issues (three hours later) they literally fixed the drain to the tub upstairs and drained the hot tub and refilled it (he never made sure it was working because the tub never got hotter than 65 degrees so we couldn’t even use it while we were there. Another amenity we paid for but didn’t get. I am highly disappointed because this was my first time ever in Tennessee and my experience was trash. I will not recommend this “resort” and will actually tell everyone I can to avoid these cabins with lazy workers at all costs. Trust the reviews guys!

I am telling you do not stay with this company!!!!! We arrived during the worst time of the covid 19....we tried to cancel our reservation which they would not allow us to do mind you not the US is all under states of emergency. When we arrived we received 700.00 in coupons for attractions which every single attraction was closed as well as all the restaurants...you could only do curbside pickup which we all know the quality is not the same. No one would deliver to our cabin. So we thought oh well pur cabin has a fireplace, pool table, sauna, jacuzzi tub, hot tub, fuseball table etc. I also planned a romantic package where we were suppose to have a huge candle light dinner for two which included roses sparkling grape juice, steaks, salad, pasta salad, potato salad, rolls, baked potatos now get this the roses were dead there was no grill for the steaks the salad was slimy and brown with a whole tomato on the top. Then we had added a mountain breakfast which was to include eggs bacon sausage loaf of homemade banana bread fresh fruit orange juice and milk pancakes and syrup for 95.00. We got rotted fruit eggs a half gallon of milk and a box of pancake mix! Then for 125.00 i had a mountain picnic which included alot but out lettuce tomatoes and meat were rotted and spoiled. Then we come to find out our pool table fireplace couch sauna jacuzzi tub were broken. Our jacuzzi tub had muddy water and jets didnt work. We called endless amounts of times a day and they refused to come fix anything we kept getting told they would compensate us at the end of the stay. We spent 6 nights on a loft bed watching a 19 inch tube tv in pure hell! You couldnt even enjoy the view there was so much trash behind the cabin, trash bags in the trees, so mich moss on the windows u could barely see out and oh wait did i forget to mention tons of cob webs hanging from the ceiling right where we slept! Then on last day we waited 2 hours for them to come review cabin and compensate and they wanted to give us 10% off a future stay i mean wow right!!!!!! Please do not believe the pictures on their website! I have never cried so much on a vacation or been disrespected in this way. We spent almost a year saving for this and the company did not care one bit. Ive taken so many pictures i wish i could show people the pics they provided and what we walked into! This was the indigo moon cabin by the way!!!! UPDATE: as of Sunday march 29, 2020 i was contacted by a representative Katy with gatlinburg falls resort who is trying to rectify the situation. I can atleast say that katy, darren, and theresa have listened to us and understood where we stand and have been polite and respectful as considerate compared to several other reps that I've dealt with. Katy has told me they are in contact with the owners of the cabin to try and rectify all the broken items and cleanliness of that particular cabin. Also she has stated that this particular situation is in progress and being reported to a higher representative to supposedly start the compensation portion. I will keep this posted and hope they follow through with doing the right thing and compensating our horrific trip. Thank you and wish me good luck. Updeate: april 3, 2020 The resort called me and said they would reimburse me 150 if i changed my review on trust pilot to a 3 star and used the excuse that funda were locked whenever they get below 3 stars. I questioned them bc it made no sense but i chose to edit my rating to receive my money back. Well guess what once it was edited they refused my phone calls thwy kept putting me on hold till the hold time exceeded and the call would be dropped. Do NOT TRUST TWO OF THE REPS KATY AND HEATHER!!!! THEY ARE COMPLETE LIARS AND TREAT YOU AS IF YOUR A PIECE OF CRAP LAYING ON SOMEONE'S LAWN!!!!

Do not use this company! We are in state of crisis in this country. I am cancelling a reservation for April the 24 today March the 23. I am giving them, a months notice. I would understand if it were for any other reason that was personal to me. This is not for a personal reason to me. I am canceling because the whole country is canceling! The wedding I was attending is canceling and this company does not want to refund the $130 deposit. How petty can you be! The whole country is coming together and this company wants to nickel and dime everyone who needs to cancel their reservation right now which is everyone who made one!! What does that say for this company, for Pigeon Forge and for Tennessee?

We were extremely unsatisfied with the cabin. The cabin was dirty when got there even after it was supposedly cleaned all of the furniture is outdated and worn out and the carpet stinks through out the cabin for what is charged for rental the couches and tables should be in better condition then they are we even had light fixtures that were falling out of the ceiling in the restroom and wasp inside of the fixtures which made showering very unpleasant and the whole cabin feels like its leaning to one side and because of that water doesn't drain right and all of the doors close or open to that side of the cabin .also someone should be inspecting the silverware and plates and pans for cleanliness because there was still food stuck on them from the last renters and the fridge was really disgusting . Also there should be an exception for refunds during a pandemic like we are experiencing because of quartines and closures we had little to do in Gatlinburg or pigeon forge. So our vaca was crap because of rules you guys have for refunds and rescheduling . "THE CROWN JEWEL"

- Cabin is outdated and in need of renovations and serious cleaning. - Missing light bulbs - Couches look like they were from the 70s and in disrepair - Wall paper peeling off the walls - Carpet was stained and torn - Cobwebs interior and exterior - Two chairs at the table were damaged to such a degree you could not sit in them - If you walked around in bare feet the bottom of your feet would get black and dirty -The pool table had not been cleaned from the last "Frat" party

I had to call guest services several times regarding some of the issues with the cabin and I never received any satisfactory resolution to any of them. Below is the list of issues that we experienced with the cabin. The guest services agent with whom I spoke on Friday night said you would remove the cleaning fee charges and I’ve not got the refund and been receiving the runaround ever sense. 1- The multimedia projector in the home theater area: the sound does not work and is it not connected to any form of input to receive any signal from a television or movie player. The speakers do not have the correct connections to work correctly. Additionally, the instructions in the guest guide are not applicable or helpful. The instructions reference a universal remote and we have combed the cabin and there is not one. The theater was the main selling point for us, and advertising this, as is, is false advertising. The maintenance tech came by and confirmed that there was no receiver and said he would be back it’s one. We never saw him again or receive a return call. 2 - Most outrageously, there was poop all over the 3rd floor deck. There is a dog bed that blew off the deck and is laying on the ground. We couldn’t even go outside on the 3rd floor deck. This is a health hazard! It took until 5 Pm the next evening to get someone to clean up the poop. To add to it, there were over 10 piles of poop, so it’s not like this was a one night missed issue. 3 - There dust and cobwebs all over the cabin. To pay for a $300 cleaning fee I would expect a cleaner cabin. The floor is so dirty, we couldn’t walk around with getting stuff all over our feet. I pay less than half of this cost to have my entire home cleaned much better than this, and my home is twice the size. 4 - The cabin is run down and needs some renovation. You advertise it as luxury, and it is not at all luxury. I’d almost categorize it as superior if because of the theater (that didn’t work) and games, but it most likely is economy. I didn’t even have a oven mitt to remove stuff from the oven and for a cabin advertised to sleep 10, it had only 5 forks. We also only had 2 bars of soap for 6 people and 3 bathrooms. 5- There are no instructions for the WiFi, nor were they included in the guest packet. We had to call to get the password. 6- The outside had a leaking septic and the entire vacation smelled like sewage. we couldn’t even enjoy the hot tub due to the stench. 7- All the pillows were flat and there were stains in the bedding in the main floor bedroom. There was a crack in the wall that you could see outside and it was drafty and unpleasantly cold. None of the deck doors locked. For my daughter’s 16th birthday trip, I am severly disappointed! Please honor your word and refund the cleaning fees, at least. If I were hospitality business in an area with this much competition, I’d actually comp the stay and save my reputation as a cabin lender.

I cannot leave my review or pictures or a small refunded portion of my money may not be returned. Beware!