Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

DO NOT STAY HERE, WORSE PLACE EVER!!! I don't even know where to begin. I'll start with making reservations. I was told that the cabin was located behind The Lens, up a small hill and then leveling out, it was actually 7.5 miles past Dollywood up a very steep mountain. When arriving, all the lights in the cabin was on, the upstairs tv was on, we wondered if we had came into the wrong cabin. There was only 3-4 towels, no pot holders at all, the cookware was horrible, and not many of them either. The hot tub didn't work, the jacuzzi didnt work. Before you would finish a quick shower, you had to rinse your hair in cold water. Also the water starts out as brown, you have to run it a long time to get the brown out. The dishwasher didnt work, the washing machine didnt work and the fireplace didnt work. The downstairs tv would come on by itself, we unplugged everything and it would still have sound coming out of the speaker. Get the F out of here came through the speaker at one time. We would hear people talking and we heard someone coughing. SO either this place is haunted, or someone has cameras watching everything you do. the service was horrible, i was on the phone with them most of the time. They told me it had to be life or death. Well taking cold showers in the winter time is not the best thing to do. two of the employees hung up on me when I asked to speak to a manager. I asked to be moved to a different cabin. I was told by one lady there was not any available, another lady that I talked to said there was one available but I had to wait on the maintenance to come resolve the problem, the mainenance came and said he couldn't fix the hot tub without ordering a heating element and the company probable wouldnt approve that, said all guest complains about the hot water and said the cabin could be haunted... I called the office again and they sent maintenance out again, still did not fix the problem. after two nights of dealing with freaky noises, the office members and maintenance and taking cold showers, we decided to cut our trip short and go home. By far the worst experience that I have ever had with anyone. Im sure that I am forgetting something.

The cabin was beyond dirty. Carpet was nasty we couldn't walk around in our socks. One wash cloth for 4 people we had six and stayed 4 days. Only one tv worked out of six. The windows were nasty. It took maintenance 3 hours to come each time we called. There was a bat in our cabin. It was the worse stay our group have every experienced. And we travel once or twice a year. When we asked for a refund we were told they could not even refund half our money. There was a leak on the basement level. There was underwear from a previous guest under the bed. There was not enough toilet paper for the stay. The furniture was dirty from what seemed like candy and punch from previous guest. I will never stay here again. I honestly wish they would close down. And the name of our cabin was Almost Heaven....isn't that a laugh. You would think it would be a much better experience.

First time we had such a great experience w Cabin for you and we wanted to use the same company again, however, that was the biggest mistake. The customer service is the worst I have ever experienced. Scenic Solitude is not well kept. Everything is broken or not working or bugs are everywhere . So we complained and they sent two maintenance guy unannounced and they just walked in using their codes. I felt violated that I could have been naked. Also there is another cabin right next to you and it’s very easy access to your cabin. No privacy at all. We lost our cash while we were staying and it was just me, my husband and my daughter. We definitely know it was not misplaced. We still looked everywhere possible but nothing. It was the worst experience I have ever had. Please read the reviews and do yourself a favor. I will never rent from this company again!

No where near at luxury as our cabin resort we stayed in 3 yrs old. Ac unit was broken on the upper level. We had water leaking in our bed rooms the refrigerator was leaking, Internet was not working at all just overall a bad experience for our trip so please do not book the Stepping On The Clouds cabin it need serious repairs

TRAVELERS BEWARE!! BELIEVE THE NEGATIVE REVIEWS!!! These are NOT luxury cabins by any means!! We were recommended this place by our friends who stay in the condos every year. They raved about it so we decided to try a cabin, huge mistake! We were supposed to stay at My Sugar Baby but the cabin was worn down, dirty and dusty! Upon arrival we were surprised by the walkway to the cabin, it was not completely paved so it made it a little tricky. Not to mention the huge wasps/hornets we had to navigate to get to the door. Once inside the kitchen was worn out, run down and upon further inspection it was not the cleanest. The floor needs a good scrubbing, appliances all had a broken, missing and/or just worn out appearance. The table and chairs were not clean and several chairs had butt marks from people sitting in them wet so they badly need to be refinished. All the chairs were dusty and the ceiling above the table had large dust balls hanging from them. In the bedroom there were cobwebs all across the top of the tv area. There were torn and stained curtains and lampshades throughout, the cabin, ceiling fans were covered in dust so much so that even the ceiling had dust around it, styrofoam in the ceiling vent. Ants and centipedes on both floors. Outside spaces were not really usable due to the wasps/hornets and carpenter bees. The outside of th hot tub looked like it was splitting apart on one side. Extra pillows Covered in hair, pool table had curious stains and hair and air hockey table was terribly cracked in the middle. Not to mention the toenail clippings under the loveseat on the 2nd floor. After nearly 2 hours of dealing with this they offered to clean the floors and ceiling fans and spray for bugs the next day with a 1 night refund or we could leave and they'd only keep our deposit. We opted to leave and find a hotel nearby but will be disputing the deposit charge With our credit card company. We did nothing wrong, they failed to do their job of providing us with the luxury cabin they promised. We definitely will not be back! HIGHLY DISAPPOINTED!!

"The cabin The Gathering Place needs a lot of TLC. When we arrived the hot tub was not working. We could not use it for the first 2 days we stayed. The temperature could not be adjusted, most of the jets did not work and the noise from the ancient hot tub was disturbing. There are no racks in the doors of the refrigerator and freezer so if you have something in the door it falls out. All the dishes and silverware in the cabinets and drawers were dirty. We had to hand wash everything because the bottom rack of the dishwasher is not the original part and will not allow the water spraying tower rise up to spray the water inside the dishwasher. There is no toilet paper holder in the main floor bathroom. One roll of toilet paper per bathroom for 9 guests for a 5 night stay is not enough. We had only 8 dining chairs. The downstairs bathroom had pistachio shells on the floor and cobwebs on the walls. The flimsy trash cans outside were raided every night by raccoons and on the last day by 2 bears in the morning. There is trash laying all around the side and the back of the cabin. YHE TV did not have the right remote to watch Netflix and could not be located by the service personnel. The living room fan does not work which makes it hot in the loft bedroom. The air filter cover was totally black. If you would like I took a few pictures that I can send. When I called about the hot tub I was told we will get a $40 refund of the cleaning fee. "

We rented Pleasant Surprise Memorial Weekend 2020 let me just say nothing was pleasant about this cabin. When we walked into the door, first noticed rocking chair on deck had a arm broke off lying on the ground next to it. The deck furniture, I would have thrown away if it was at my house. Next I went to wash my hands At the kitchen sink and the sprayer at the sink is the only thing that was working and you couldn’t turn it off the handle was broke. Water would not come out of the faucet at all. It was chilly that day cause it had been raining went to turn the fireplace on, guess what didn’t work. Needless to say at that time I picked up the phone and called for maintenance. Have to have a sink working. The guy who came to fix the issues was very nice, no problem with him. Before he came I went and checked out the hot tub. OMG! It was green and the smell was horrible! So I had him look at that also. He stated that it hadn’t been cleaned and drained the water and filled it back up. While he was there he stated that the cabin was on well water. We keep smelling something funky and didn’t think it would be the water. Sure enough every time you turned water on there was that smell again. Before we went to bed that night. We were putting my grandson to bed and he sleeps with a tv on, so we turned it on. Surprise the screen was busted Not in like 1 spot like all over someone had bunching bag practice on it! So we had to move a tv from another room to that one so he could go to sleep. The next morning I found blood on the walls. I guess the housekeepers don’t look for those things either! BLOOD on walls! Guess that explains the tv busted up. Everytime we had a issue I called the office so that we wouldn’t be responsible for the damages. They were very sorry, and polite. Finally I called and talked to a guy named Matt, who I was talking about everything with and he offered me a 15 percent discount on my next booking! Like that’s going to happen! My husband wanted to leave a day earlier, and we should have! No one wanted to shower cause the smell of the water was so bad, you had to hold your breath! Stains in the bathtub and hot tub from the well water! We stayed their Memorial Day weekend 2020 and unless they do some major renovations to this cabin. Take your chances and sleep with the bears!

We rented the Snowbird. The pictures were very deceiving. Cabin looked nothing like the pictures. It was extremely outdate, the couches had stains all over them (we put sheet over them so we could sit), only one jet in the hot tub worked. Said there was a dishwasher and rockers. Neither was there. Trash can in bathroom was broken, large pot hole in driveway, drywall falling from the ceiling, had to plug in and unplug light every time you used the bathroom. We received NO info! Didn't have gate code, wifi code or pool code. Had to call office for directions and they had no clue. Directions said pull into the resort however it was a wedding venue, not a resort. There was a wedding while we were there and we had to drive through the weeding! The office didn't really help much. Had to figure it out. This was like a National Lampoons vacation. We learned our lesson and will do a little more research as this cabin was ran down.