Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We booked Enchanted Dream more than 6 months in advance. However, a week before our trip we were told the cabin had been sold and they were going to put us in a comparable cabin called Bighorn Hangout, or they could put us on a one bedroom condo. We booked a 4 bedroom, 4 bath cabin originally. The cabin they put us in was 4 bedroom, 3 bath. We were disappointed but ok. However the cabin had multiple issues from the beginning. The cabin only had parking for 2 vehicles so we had to park one of the vehicles at the main office for the duration of our trip. The internet password they provided did no work, we reported this the evening we arrived and they never sent anyone to repair it. The first morning we were here we realized the coffee pot leaked, there wasn’t enough forks. (The cabin sleeps 11; there were 2 forks). Two of the dining room chairs had been left out in the elements and were no longer usuable. When we spoke to the cabin representative that morning they apologized and offer to refund us $153. The next day we called them again to report that there was a leak in the kitchen ceiling, the blinds downstairs were broken and the main level tub only had one shower door and therefore got water onto the floor. After being on hold for over 30 minutes the call went to voice mail. They never called us back. This was the second morning of a 6 night stay. The following day we began to smell sewage downstairs and by the end of the week the smell was making us all sick. The jacuzzi in the upstairs master suite does no fill therefore it is unusable and the grill was fuzzy, there was something growing on the racks. We didn’t even look at the hot tub because to honest, we were afraid of what we would find.one of the two recliners in the living room is broken, the carpet downstairs and in the stairway is filthy, the downstairs return vent is filthy, the drop ceiling is broken and the lights downstairs do not work. The lamp between the two recliners does not have an outlet to plug it in, so we do not know of it works or not. The dishwasher works, but takes over two hours to complete the cycle. Oh and the glass in the glass top coffee table is loose. If a child were to lean on it they would go right through. This was the second year in a row that there have been issues with this company. We will not be back.

BLACK MOLD AND FIRE HAZARDS!! My family recent rented a cabin from The Cabins of the Smoky Mountains from 6/14/21-6/20/21. Cabin address: 2567 Cloud View Drive, Sevierville, TN. (RIDGETOP THEATRE LODGE) Cabin has serious fire hazards concerning the way appliances are being utilized. Numerous cords all plugged into one extension cord in bedroom on basement floor. Cabin has three fire extinguishers all out of compliance on each floor. Extinguishers last reviewed on March 2019. Black mold on furnace/vent system. Company advertises amenities that cannot be utilized. The following are advertised but we're not usable... Jacuzzi - on the verge of looking like a petrie dish Home Theater- all wires were cut. Xbox 360- no contollers In-Cabin Hi-Speed Internet- that did not exist Flat Screen TV (7 tv's and none of them worked) Gas BBQ Grill - no propane Outdoor Fire Pit - no wood Picnic Table- completely warped Fireplace(Wood Burning) - it's a gas fireplace and had no propane Washer/Dryer - spouse had to fix the washer High Def Home Theater with 180 Degree Screen and Surround Sound - unable to utilize due to cut wires Multicade Arcade Gaming System - controls didn't work Satellite TV with Premium Package- non existent

We recently returned from staying in the Running Bear cabin. Beautiful cabin but by far the dirtiest and most disappointing place we have ever stayed. We arrived at 4 pm at the address provided in Gatlinburg for check in only to find it being the office, which was not even open. After several phone calls and making contact with our other family members, at 515 I received a message directing us to the actual location of the cabin, which was back in Sevierville!! Upon arrival, the place was filthy! Clearly had not been cleaned. Most of the dishes clearly had not been washed. We had no water and the dishwasher did not work. The dishes all had to be washed. Tables and counters cleaned. The floors were disgusting; we had to wear shoes at all times and the children could not sit on them to play. Two beds were made up; one bed had soiled sheets on it and the fourth bed had no sheets at all. None of the beds had mattress pads and the comforters smelled horrible; old, sweaty and dusty. Only one bathroom had towels and that bathroom had molded French fries on the floor. There were no towels or dish clothes in the kitchen. There were open beer bottles, soda cans, and snack wrappers throughout. The shower curtains were molded and one bathroom had shower gel all over the surround. Another shower/tub had the faucet laying in the bottom of the tub. After several calls, someone came to turn on the water and connected the dishwasher. He looked at the tub but did not know how to fix and said they would return the next day but did not! The movie theatre equipment did not work and the projector was dangling from the ceiling. We were unable to use it for the entire week. On Wednesday evening “an inspector” came, took photos as he looked throughout the cabin and apologized over and over. He told he would be back with a cleaning crew and maintenance team the next morning. That did not happen either! We have stayed in many cabins, resorts and Vrbo locations. This was by far the dirtiest and worst experience we have ever encountered. We would not recommend this company to anyone and we were so disappointed as well as embarrassed to have taken our family there!!

Do not rent from this company worst cabin ever, these are not luxury cabins. I rented Elizabeth View II it was so nasty and dirty, the table look like they picked it up on the side of the road. Upstairs AC was broken, My husband and I went but cleaning supplies and it took us 4 hrs to clean it. Cleaning people never showed up. 12 person cabin only 2 face towels had to go buy towels before my family showed up, the 7 tv none worked. DO NOT RENT FROM THIS COMPANY, NOT LUXURY AT ALL. WOULD NOT MOVE US TO ANOTHER CABIN. BEWARE

This experience was horrible from the beginning. READ THE WHOLE REVIEW. DO NOT RENT FROM THIS COMPANY. The check in process was a nightmare. The would not give us the address to the cabin and we had to just wait in Pigeon Forge. We kept being told our check in was not complete, not our fault, and were forced to wait. We called more than 10 times and got the run around every time we called. 2.5 ours past our check in time we were finally given the address to the cabin. When we got to Timber Wolf cabin it was a mess before we ever got inside. Trash in the walkway and the woods and the porch was nasty. We got inside and there was broken wood with nails exposed, the linens were horrible, the kitchen was dirty, dishes not clean, spiderwebs throughout the cabin, kitchen counters sticky and dirty. The master tub was DISGUSTING. There were pubic hairs on the tub!!!! The tub itself was dirty. There was no wifi or cell service. There were loose boards on the stairs to the deck. We thought maybe we would just calm down and go sit in the hot tub and then call in the morning to complain. The hot tub was NASTY. Water was not clear or clean and it smelled like mildew so that was a no go. The beds are HORRIBLE. Even the kids had horrible neck and back pain the next morning. 2 of the arcade games did not work which pissed me off because the kids were looking forward to that. We complained and nothing was ever resolved. From start to finish our stay was an absolute nightmare. I have never seen such filth. We will never rent from this company again. I do not know how they are even still in business!!!

If you are renting a cabin, you really should put updated photos on the website and also describe the driveway conditions. We went to our cabin expecting something that we did not get. First, the driveway was so narrow and short, that i had a difficult time turning around as to not have to back out of the parking area, in my F350 truck. Cabin 735 doesn't have parking big enough for a 1 ton truck. Second, the cabin itself was in really bad condition compared to the Photos on the website. The floors are in terrible shape. I personally jammed my toes on broken tiles in the kitchen. The Hardwood floors are just absolutely gross with black stains. Both fireplaces do not work and probably haven't for some time, as they are in a terrible state of disrepair. The lighting problems are absolutely shocking. How can you allow a cabins lighting problems to go unresolved? The Light above the stove, above the sink, under the counters, and the Hot tub Lights, were all not working. Also, we booked the stay for six guest, but when we arrived, there was only 2 wash cloths in the entire cabin and it took almost 24 hours to get more. There was both a fitted and flat sheet for the futon, but no blanket or comforter. The king bed in the Master bedroom had only a flat sheet and thin covering with no comforter. And again, it took almost 24 hours to get the proper bed coverings, then when we got them, the Comforter looked as though it was used to catch all the lint from everywhere. It was gross, to put it bluntly, we wouldn't use it! The customer service was just as equally disappointing. When we called multiple times, they would just tell us, "I will write a maintenance report for you". We were told they are new and couldn't do anything to help us, that we would have to call on checkout day to get help. We went to take the trash to a dumpster but couldn't find one, so we called customer service, and they couldn't even tell me were one was. All they could tell me was, it is down the street. Needless to say, we were very disappointed with the Cabin, Customer Service, We have stayed with Cabins of the Smoky Mountains in the past and were very happy with those experiences, but this stay has left us very unhappy and now how can we trust that what we see in the photos on the website is what we are booking? There is way too much money going into a chance of disappointment of that caliber. This experience absolutely ruined our vacation. We spent in excess of $3,000.00 on our trip to Gatlinburg and $1400.00 was on this cabin, to which they credited us back $308.00. I will say with all sincerity, i will take the refund, but that is ridiculous for what we dealt with.

***BOOK HERE IF YOU ARE OKAY WITH ROACHES, EVERYTHING BROKEN, AND ZERO CUSTOMER SATISFACTION*** If you are fine with the above, Book here! My family And I went to the "Luxury" Cabins of the Smoky Mountains as a celebratory moment due me being an author and my latest book release. It was even in a gated community. We arrived on March 22, 2021 at the Ravens Eye cabin in Sevierville, TN. A plethora of issues existed with this place. The description online and the photos are much different in person. It's basically fraud. We had at least two clogged drains, broken sinks/showers, mold in one of the bathrooms that clearly hasn't been treated in a long time time (people in my family have Asthma) and I had my children and dogs with me. There were also roaches throughout the kitchen. Nobody should use the silverware or plates. They are rusted and dirty. We called several times to get help, but communication was unprofessional and minimal. Many of the locks are broken and there are several screens torn down. Once the maintenance man actually showed up, he confirmed everything and took more pics. After forcing us to deal with this for a whole day, we were able to contact someone and they provided us a replacement cabin at 810 great smoky way. (Gatlinburg). My family missed out on a whole day due to waiting for responses. The new cabin ALSO had roaches (kitchen), broken TVs and toilets. They considered the new cabin an "upgrade" because it had more bedrooms (5). But we lost out on other amenities such as hot tubs and jacuzzis, a garage, and working TVs. This was an absolutely horrible experience. We have photos of most things. Management couldn't care less about customer service.

We stayed at Pools rush inn. Our check in wasn’t until 6 because the cabin wasn’t ready. The cabin was very disappointing. Broken mini blinds thru out, washer and dryer don’t work right, hot tub was nasty and had things floating in the water, upstairs bath tub faucet had a steady stream of water coming out of it the whole time, pool was freezing, floors were dirty and looked horrible. Trash all over the ground under the decks. Definitely is not what the website says. We will never rent this one again. Maintenance was a joke too. I did finally get ahold of a lady from customer service who finally helped us. They gave us a discount for our troubles.