Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We have stayed at the Cabins of the Smokeys for years now. This was nothing like the prior years there. In the past we have had nothing but great experience. This time it was nothing but issues. I am upset over several things. When we arrived it was on the cooler side and we requested for cabin with fireplaces. Well we did get fireplaces but none of them worked. We were told after calling for service that the owners removed the guts of the fireplaces and must not have informed the office. Next the beds were the worse thing ever in this cabin. We couldn't even sleep on the bed and had to use couch it was so bad. Now other guest with us had ok bed in their room but two out of the 3 were beyond horrible. Next the arcade systems didn't work, again another request from us when setting up. We called for service and were told nothing can be done. Now I want to make clear that this we believe was a horrible incident based on the cabin we got not against the resort. We have stayed at the resort several times and love it. We will be going back again each year for our yearly vacation there, but know not to choose this cabin ever again. The only poor thing I have to say against resort is I would have thought they would have compensated us for all the troubles. I explained to them we brought new people with us with hope to find new future guests and they did nothing or gave us no compensation at all for the stays trouble. Sad but with all the past years of great experiences we have had we will for be going back with hope of another great vacation to make up for this one.

My wife and I stayed at one of the cabins and while our stay was good but there were a couple of issues that negatively affected our stay. The first, which was very minor, was the lack of a skillet in the kitchen. My wife and managed to overcome this issue with a little creative thinking. The major item that completely created a negative impact on our stay was the appearance of black objects that appeared in the water from the inside of the jets when my wife decided to use the whirlpool tub. All total, we contacted management 3 times requesting maintenance be sent to correct this issue. Each time, the person we spoke to told us that maintenance had been notified and they would be there to resolve the issue. Needless to say, when we checked out, maintenance had still not shown up. Although we enjoyed the rest of the cabin and sights, if we do return for another vacation, it is highly unlikely we will stay with this company again.

Wonderful time away with the hubby. The cabin was clean and it had a very welcoming atmosphere. It was far enough away from the" main drag" to be quiet and private but at the same time still close enough of a drive to be in the middle of everything we wanted to do. I can wait to come back next year!

We specifically chose and paid extra money for the Timber Wolf cabin because my grandson wanted to play Multicade Donkey Kong, Frogger +58. The first thing we noted upon arrival to the cabin was that this game did not work. The cabin rental office was called they responded that they would have to get the vendor out there to fix the game. No one came to fix the game leaving me disappointed along with my grandson. The advertisement states that the cabin sleeps 12 people yet they supplied only 6 towels, 6 wash clothes and 2 hand towels. They had dishes that were decent, but the pans were very old and scratched up. The cabin did not any dish cloths to wash dishes and only one towel to dry the dishes. We called with our concern over the lack of towels and wash clothes. They did bring us a bag after the call. We were refunded 40.00 for the non-working game, but to be honorable they should have refunded us the whole 100.00 extra that we paid for the room because of the advertised game. I will choose not to stay at the venture resorts “Cabins of the Smoky Mountains again. After that experience we will choose to stay somewhere else in the future, perhaps a condo or suites would be responsive to ensuring that everything is in working condition before the guests check into their room.

Pictures are not necessarily of that particular cabin... I booked based on pictures, which showed hard wood floors, as a health issue with smells and thought carpet would be a greater risk. I could not even go downstairs as totally carpeted and nothing like the pictures portrayed for the Sweet Emotions cabin. Also, none of the TV's in the bedrooms worked. Was also not much cookware. We had to go buy some to even cook.

Honestly the Worst cabin I have ever stayed at in the Gatlinburg/PigonForge area. Had to turn off toilet because it was "filling" loudly every 5 minutes and we couldn't sleep. The advertised dvd/blueray player is not connected to tv (wires stuffed behind set) tv is mounted to wall and cannot be connected. The Playstation has NO COVER and cannot be used. This is the worst experience of any cabin I have stayed in here or any place else. Save yourself a lot of money and aggravation and rent a room in one of the hotels on the strip.

The cabin itself was very nice. Well equipped. The problems we had were that the bedroom rug had a terrible stain that was damp and looked like someone vomited on it. Had to put a towel over it. The shower door was off it's track. And the owners should be ashamed of themselves for the bed. It is very uncomfortable, squeeky and you can feel the metal springs. It was the worse bed I have ever used.

Horrible check in process!! We had to wait over 2 hours past check in time for our cabin to be ready. The beds were the worst thing I have ever slept on. They sounded like they were wrapped in plastic, but weren’t. They were so loud you could hear the beds from other rooms all night. The rest of the cabin was nice, great game room & theater room on bottom floor!!