Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Cabin was filthy, nasty, and disgusting with raggedy old furniture. Blinds were broken, fireplaces didn't work, theater room was a joke, pool table was nasty, no coffee pot (was told to buy one), bed linen looked old and dirty, cookware was old and cheap, and the office staff were dishonest and rude. I will NEVER book a cabin with them again. Left after 1 night and found another cabin. They refused to refund our money so we disputed it with our credit card company and got a refund. The cabin was NOTHING like the pictures and the website was very misleading.

Worst cabin rental company EVER! Upon arrival there was garbage under the deck, broken chairs around the fire ring, empty propane for the fire and empty smoke detectors with the alarm doors open where the batteries should go. Also broken toilet paper holders in the bathroom. We called guest services the first day to let them know so we werent held responsible and they noted it and said “sorry”. The next day my 70 year old father fell down the steps to the pool because there are no grips on the steps going down. We called to advise them so nobody else would get hurt and also ask if somwone could bring a new propane tank for the fire and they said sorry you have to do that yourself. I said for $3000 a wk customer service should be assisting client adn she HUNG UP! Ive never had such rude service from any company before! Do NOT BOOK WITH THIS COMPANY IF YOU VALUE YOUR MONEY!

A one star rating overstates our recent experience in a cabin rental through Venture Resorts in Gatlinburg, TN. Information published regarding amenities were incorrect. Supposedly an inspection and cleaning of the unit was completed prior to our arrival. When we entered the cabin the air conditioning system was not working. The initial person sent to service the unit had to defrost the unit and mentioned dirty air filters. However within an hour the unit froze up again. Another service tech was sent who recharged the outside unit. It took over a day and a half for the issue to be corrected. No fans were provided nor an alternative place to stay offered. When attempting to use the coffee maker a used filter with mold growing inside of the filter and lid was found, the mixer had dried chocolate ice cream in the bottom, and more importantly the bedding sheets on multiple beds had long black hairs on them. Fortunately pictures were taken for proof the statements made are accurate. Additional clean bedding and towels were sent only to find similar issues. We basically spent the 1st day of our vacation cleaning someone else's property. In today's world with Covid I would expect rental companies would prioritize making sure accommodations are clean and heating/cooling is properly functioning. Every year for over 30 years we have rented a vacation property for a week. By far this was the worst property we ever booked.

Do not rent from this company. They said they could not accommodate my reservation request because it didn't meet they're minimum requirement. Then they charged me for the rental anyways. They wouldnt give me a refund because i didnt call and cancel a reservation they said i didnt have anyways.

I wish I could leave a zero star review. My family stayed at the "SNOWBIRD" cabin in June 2022 and it was just nasty. The entire cabin was filthy the jacuzzi was unusable due to being overrun with bugs due to the screens being ripped loose. Carpenter ants everywhere throughout the cabin. The dryer did not work. Very little water pressure in both showers. Everything was stained. It was very obvious that this was being run by a money greedy company with no care for upkeep. Please don't rent this cabin. I have plenty of pictures just showing the filth.

I would give them a zero if I could…cabin had mold in it with roaches and was dirty. Pictures on their website are inaccurate. Customer service was awful! Management suppose to call you and never does.Splash N Love Shack was cabin.

Our cabin had mold in the shower and the jacuzzi. It had rotten wood in front of the dishwasher and in the floor in the master bathroom. The blinds in the living room had coke or something all over them. There were marks and scuffs on several walls and broken light fixtures laying in the front yard. We asked to be moved to another cabin, which they did. The second cabin was much cleaner but we were shocked to find roaches crawling everywhere in the kitchen. We immediately checked out and went to a hotel. DO NOT TRUST the photos on the website. They must have been taken 15 years ago. We tried to stay there 1/27/22.

We purchased a short-term rental cabin in Gatlinburg in July 2021. Upon closing we agreed to keep Venture Resorts, dba Cabins of the Smoky Mountains and also known as Gatlinburg Falls Resorts, on as the property management company for a period of 90 days. The written termination date for the property management agreement was October 31, 2021. On August 9, 2021, I emailed Venture's owner's representation to inquire whether we could do an owner's stay for the weekend of October 9th. Having not received a reply from the owner's representative, I emailed Venture again on September 1st. Still not having heard a reply from Venture's owner's representative, I left a voicemail for that representative early in of the week of October 9th. Still not having heard back from the owner's representative, 48 hours prior to our departure, I called Venture's guest services line and explained to that representative all the steps I had taken to contact Venture's owner's services representative and asked if the guest services representative could verify whether our owner's stay had been booked and for the key code to our OWN cabin. The Venture's guest services representative said she did not have access to the cabin's reservations and she could not give me the key code to our OWN cabin. She said she would pass my information to owner's services and someone would give me a call back. After waiting 24 hours with no return call, I once again called and luckily this time spoke to a helpful guest services representative who confirmed our stay and gave my the key code to the cabin. On November 17, 2021, our new property management company went to the cabin to do an initial walk-through as we wanted to do some repairs and updates prior to putting the cabin back in the short-term rental market. On new property manager reported that there were still guests in the property even though all Venture guests should have been vacated no later than the morning of November 1st. I called Venture to inquire why there were still Venture guests in the cabin when our written property management agreement with them expired on October 31st. Surprisingly, the owner's representative promptly returned my call and apologized for the miscommunication between Venture's owner's services and their reservation department. The owner representative did offer to try to have the current guest vacate the property. But since it was right before Thanksgiving I told the owner's representative that I did not want to ruin anyone vacation's plan during the holidays and that Venture's guests could stay through the end of November but that everyone needed to be vacated from the property by Dec 1st so that we could have our new property management company begin repairs and renovations. On November 29th, I called Venture's guest services to verify all of Venture's guests would be vacated by the morning of December 1st. Venture's guest services representative verified that was the case. On Dec 1st our new property once again went to the cabin and once again found Venture guests staying there. I called Venture for an explanation and spoke to another Venture representative who said, "according to the owner's representative notes, you agreed Venture could honor its November reservations." Venture had a guest check in on November 29th and checking out on December 2nd so they considered that a November reservation. After repeated inquires for owner's statements, the owner's representative finally sent me the link for those statements on November 18th, 2021, Upon reviewing those statements we noticed we were charged a $100 landscaping fee even though there is no yard whatsoever. Curiously on September 22nd we were charged $160 for a hot tub GFCI Breaker 50 amp and then on November 22nd were once again charged $160 for a hot tub GFCI Breaker 50 amp. Even more curiously, on November 22, three weeks after our written contract with Venture expired, we were charged $89 for an Ashley Furniture Household Table Lamp. And the coup de grace, our friends arrived to the cabin on December 16th, to celebrate their 50th wedding anniversary and reported the pots and pans had been removed from the cabin.