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Cabins of the Smoky Mountains (cabinsofthesmokymountains.com) has 799 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Accommodation & Lodging · Seveirville, Tennessee
Excellent
Accommodation & Lodging · Roan Mountain, Tennessee
Excellent
Accommodation & Lodging · Gatlinburg, Tennessee
Excellent
Accommodation & Lodging · Pigeon Forge, Tennessee
Great
Showing 152 reviews with 4 stars · Clear filters
Kim
The cabin was great itself, the location was great. My only complaints was one of the games in the cabin (Pinball machine) did not work, only one side flipped and checking in, they needed another person helping. The lady checking us in was wonderful, but it was very crowded in there. She needed help
Crickett F.
I made a review on the one cabin we did have some problems. They did call us and said they went through and fixed our complaints. ThAnk you for listening to me. It was a great view.
Julie
The cabin was very nice and views were great. It would have been nice to have instructions for using the remote control for the theater room and have a list of TV channels to access. We had a leak the last night there and we called and it still was leaking from the upstairs bathroom to the downstairs dining room when we left. We would all go back and stay with Cabins of the Smokey's but overall it was great stay.
Response from Cabins of the Smoky MountainsAug 1, 2019
Hi Julie, I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly. I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before. Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon! Cabins of the Smoky Mountains - Google Gatlinburg Falls Resort - Google Gatlinburg Falls Resort - Trip Advisor Cabins of Pigeon Forge Cabins of the Smoky Mountains - Trip Advisor
Linda K.
Good experience! Our cabin was clean and perfect for our family. Only complaint was that the WiFi was out the entire stay.
Response from Cabins of the Smoky MountainsAug 1, 2019
Hi Linda, I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly. I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before. Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon! Cabins of the Smoky Mountains - Google Gatlinburg Falls Resort - Google Gatlinburg Falls Resort - Trip Advisor Cabins of Pigeon Forge Cabins of the Smoky Mountains - Trip Advisor
Doug
A little pricey is the only reason not 5 stars. Otherwise a great stay and looking forward to going again.
Donita
We visited in June 2019 and stayed at the Hidden Valley Resort, Forever Young cabin. Everything was wonderful. The staff was courteous and accommodating, we had no issues checking in, our kids enjoyed the games, jacuzzi and pool, the cabin was a home away from home. It was by far one of our best vacations.
Response from Cabins of the Smoky MountainsAug 1, 2019
Hi Donita, I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly. I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before. Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon! Cabins of the Smoky Mountains - Google Gatlinburg Falls Resort - Google Gatlinburg Falls Resort - Trip Advisor Cabins of Pigeon Forge Cabins of the Smoky Mountains - Trip Advisor
Dawn G.
Excellent Stay: My husband and I stayed from June 23-30th 2019. We were here on our honeymoon, we had a great stay and a great cabin. We rented a one bedroom cabin, everything from the cabin, the customer service of the resort to the quick easy access to downtown and all the beautiful breathtaking views each day was amazing. We had a great time, and will stay again. The only issue we had trouble with was our AC in the cabin, if we were Underneath the powerful ceiling fan in the living room and or bedroom the air was fine in the cabin. Maintenance was sent to fix the AC and found that the ac unit needed freon, they took care of the problem and apologized for the inconvenience. Their customer service team called us everyday to see if we needed anything and to help us any way we could. They even assisted getting us discounted tickets to Dixie Stampede and also the Pirates Voyage shows. I would highly recommend Cabins of the Smoky Mountains. My husband and I had a great time and even stayed an extra night, we were supposed to check out on the 29th. You won't be disappointed. Upon checkout they gave us a $200 credit for our inconvenience of the AC problem during the week. My husband and I will be staying again.
Brian and C.
The cabins at Gatlinburg Falls are always top notch. Unfortunately this time there were a few problems. The biggest was the TVs were not working. I called and the TV reception was not going to be back until the next day. Still was not back yet. We were without any tv for 2 of the 4 days we were there. There was a problem with a fiber optic cable. Other than that we have had a great time every time we have stayed at Gatlinburg Falls. We have stayed there in various cabins for the last 6 years.