Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Well me and my wife get there on Friday To out cabin with an indoor pool the indoor pool is not heated the handles is not working in the upstairs and downstairs toilet call the reservation staff on duty that night on Friday night say they'll have somebody up there to fix the pool on Saturday they don't show up until Sunday after I call again the lady tells me that the workers skip the work order the workers tell me that they didn't give them to work order he comes and works on it still yet the pool doesn't work the pool still not heatedand now that he's turned off the water the water in the rest of the house is not working correctly the outside spa water smells like fish Still doesn't want to heat up correctly. By this time it's Monday we leave on Tuesday morning show from personal experience no I would not stay with them again pay too much money for a cabin with an indoor pool and after 4 days they still cannot get the heater working correctly

If this is "as good as it gets" your standards are really low. We've been having our family reunion for the las 15 year in a cabin that unfortunately was not available that time; so I got on the website and found out that Cabin "As Good as it gets" with beautiful deceiving pictures, located in Pigeon Forge acomodates 27 persons. Made the reservation for January 2 to the 6, 2019. After 2 months of the reservation I was told we needed to add another day, because was peak season and I accepted. They made very clear that we can not arrive before 4 p.m. that way the cleaning crew had enough time to clean and prepare the cabin for our arrival. Prepare ????? As Good as It gets refers only to the view, because the cabin is not prepare to sleep 27 people : 5 queen size beds that even the wrinkles of the sheets squeaks, 3 sofa beds, couple of recliners and 5 very narrow futons, that accommodates only one midget (one of them with broken legs) pushed to the wall. Sheets and towels only enough for 12 people; we had to placed a call for 8 more blankets for the members of the family that used the futons and the recliners ( they were not provide from the beginning), They deliver only 4; needed to place another call not only to get the rest of the blankets, but to get fix the fire place in the second floor to warn up the room, heating system was not working properly, neither the TV. They also offer swimming pool with lock doors and no body in the office knows the code to open it, hot tub that is empty and not ready for service. I was avoiding to talk about the cleanliness of the cabin, but is not fair that other families don't know what are they getting for the price. Range was nasty, we had to take apart and clean before star cooking, any where you look window seals, behind sofas, beds and bathrooms piles of dead lady bugs and sting bugs that have not been remove in days, sting bugs flying all over the place. Lets don't talk about small wares 8 dinner plates and 4 coffee cups to accommodate 27 persons? When I called and requested more china, they told me that during christmas and new year they previous families broke more than a 100 pieces and next delivery will arrive mid January; we have to go to town and bought paper plates and cups. Ah! Almost forgot a very important information "cabin accommodates 27 guest" but parking is big enough for 3 cars and if you park on the side of the road, neighbors will complain and threat you to call the police , if you call the office they don't offer any other option for parking. Trash cans need more, so your guest does not through the trash over the balconies; it look so bad the our family took one day for enviromental activity and clean around the cabin to enjoy the view To the owner of the cabin; My friend you need to find another company to manage your property, because this one doesn't have the most remote idea of hospitality and is not a good advertising you, since you like to sell "As good as it gets"

1/18/19 I wanted to update my post to advise that I was contacted by management and they refunded a portion of the cabin rental stay. I am updating my post because they contacted me to discuss and tried to make it right. Thank you. We have been renting cabins in TN for many years. This visit was the first and last through Cabins of the Smoky Mountains. On the arrival date we did not receive the email to check in until 7:30pm. This was after 3 phone calls and a visit to the office to speak with a manager. The manager advised me that we would be reimbursed for Saturday night considering how later our check in was. I expect your office to follow through with the reimbursement. Same night at 10:30pm someone knocked on the door claiming to be maintenance, yet your office did not advise us someone was coming out. This late at night is unacceptable. The cabin was not clean and especially the master bedroom and bath. The bathroom reeked of raw sewer smell to the point we had to leave the windows open day and night and ran the exhaust fan constantly. The wood floors were not swept nor mopped. My socks are the proof of the filth. Many outside lights did not work, we dealt with water backup in the kitchen on multiple occasions, the dishwasher was not cleaning the dishes, so we have to hand wash the majority. Three phone calls were made to customer service during our stay. The bathroom smell was NEVER dealt with. Last but not least, the microwave handle was cracked in several places and while using it the handle completely broke off. A call was made to customer service but no offer to fix it was made. Not surprising considering the overall experience with your company. I am glad for social media and I will be sharing our experience.

We stayed at Gatlinburg Falls Hidden Valley Resort Dec.6th-10th 2018. We stayed in Bear's Den and Bucket List. The cabins were spacious, but lacked cleanliness. In the Bucket List my mattress was filthy, and so was the overlay that was covering it. It looked like someone had urinated on three different portions of the mattress, and instead of the mattress and overlay being cleaned, it was left for the next guest to sleep on, (DISGUSTING)!!! There was hair in the sink, and on the sheets. The maintenance person (Andre) placed a work order along with the pictures of the nasty overlay and mattress on the 6th. I spoke to him again that night and he assured me that he put in the work order. He also checked out the cabin (Bear's Den) that my parents were staying in because the TV's upstairs did not work properly. Once again I was told that a work order would be put in about the TV's. In the meantime while we were out someone dropped off a bag full of sheets, but mentioned nothing of a new mattress. I actually had to flip the mattress over and line it with the extra sheets in order to get some sleep. No one came and addressed the issue with the mattress or even to bring a new one nor was the TV's fixed in Bear's Den. Even upon check out there was not a discount offered or any mention of the issues. My family and I traveled from Florida to vacation at this Resort, and as a Travel Agent I would never recommend this Resort to anyone. There was too much money spent for the cabins by my family for both of them to not be in working order with everything. We enjoyed Gatlinburg, but I will NEVER use this Resort!!! Do better, period!Signed- Disappointed Traveler

We stayed at the legacy mansion nov 26-29 2018 for a family get together. The size of the cabin was great with 12 bedrooms and private baths for everyone. That is really the only plus about this cabin. It was not clean. Floors were not clean, there was dust and hair in corners and behind doors and there was Dirt on the window sills. The bedding did not even feel clean. The kitchen tables were old and scratched with a board that was split on one of the tables and old food and crumbs inside the grooves(yuck). As we walked out to the balcony and looked below there was trash and beer cans scattered about. It looked like people had just thrown their trash over the balcony and nobody ever cleaned it up. On one bed on the main floor someone carved there name on the wood frame. The mattresses are old and uncomfortable. The carpet on the steps and basement was old, dirty and worn out. One of the 2 stoves is missing a bottom rack . There were light bulbs out in several lights upon arrival but we were able to get those replaced. We were only there for 3 nights so we did not call to report our grievances as we didn't want to waste the little time we had on the phone complaining. But it's not like they would of come in and replaced furniture , mattresses and carpet in the 3 days we were there. I would not rent this property again unless it was totally renovated! Disappointed.

The cabin we rented is named heavens hidden view. We Checked in yesterday...walked in to sticky floors, batteries missing in remotes, F^%k carved into kitchen cabinets, hair and cigarette butts everywhere, crumbs on furniture, showers full of soap scum and hair, leaking faucets, toilets barely sitting on the flange and rocks badly, toilet paper holders hanging by one screw and the other side ripped out of wall....I could go on but this sums it up. All this after a cleaning fee of $390. 🤔🤔🤔 What exactly does that cover? We’ve rented cabins in Gatlinburg for years, first time with this company, and will definitely be the last. When we are spending $565 a night with taxes and fees...seriously? I’m expecting clean and functional for this price. Extremely disappointed that this cabin has been so abused and neglected and they’re still charging Top tier rates. Just be aware that the pictures don’t always show the current condition of these cabins, and the cleaning fee doesn’t guarantee a clean cabin gross!

A lot of stuff didn't work was not enough staff long wait a counter cabin was not vey clean the ad was terrible card table dart board hot tub should have been in the county dump half the lights didn't work I have stay in several cabins this was the worse ever ever again

We stayed at the North Face Cabin in June 2018. As soon as we entered the cabin, it was very obvious it hadn’t been swept, mopped, vacuumed or dusted (cobwebs) in quite a while; The outside trash bin was full; The garbage disposal in the kitchen stunk badly; Windows and kitchen appliances were smeared; Light bulbs were blown throughout; There were no hair dryers; The iron was found in the upstairs bedroom dresser rather than in the laundry room; The ironing board was useless; The living room blind had portions missing; No chalk for the (pool) cue sticks; There was a "bouquet" of weeds left on the kitchen counter (my son and I left the place with mysterious red bumps that took weeks to heal – not sure if the weed was the source); Maintenance was called at 4:20PM and showed up at 10 PM (they work til midnight). The door jam fell off as I opened the door. He replaced one bulb, “fixed” the door jam, and took the trash from the previous renter. The staff themselves were okay, but the North Face needs some serious TLC. Avoid that one!