Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Disgusting cabin. Stained towels, what appeared to be urine on the sink and sheets. Pubic hairs on the sink and beds. Pots and pans stored with rat traps. Vomit on the deck. Housekeeping didnt showup until the last night and didn't even clean everything. Slept on floors and couches. They refusedto refund anything except the cleaning fee in the beginning but finally refunded $120. However another couple got $100 because their Wi-Fi didn't work?

I am so disgustedly disappointed with this entire company and the customer service. After driving 10+ hours to check into what we hoped would be a relaxing getaway, was the complete opposite. After having to wait an additional 2 hours to be checked into our cabin, we got there and were very disappointed before we even got into the cabin. There was trash outside that had not been picked up, the hot tub was completely destroyed and frozen over, the electrical box was torn off as well it looked very unprofessional and not welcoming. The main reason why we wanted this cabin was because of the hot tub and seclusion. After entering the cabin finally, the dishes were dirty, the floors were not swept or mopped and there was Urine and stains in one of the toilets. Everything was unplugged, we had to plug in all of the lights and cords for the tvs ourselves which is very inconvenient and not relaxing like this company advertises. We called twice to have the hot tub fixed and they said it would be fixed that night if not first thing in the morning. So our first night was completely ruined and pointless. But we still had hope. The next morning around 11am we called about 3 more times and were told “we have no idea why no one has been out there yet”, so we decide to finally try to enjoy ourselves and went hiking. When we got back, we were tired and needed showers from getting muddy, we come to find that the hot tub still is not working, AND our water doesn’t work as well. So we call AGAIN. Someone finally decided to put us on the “urgent” list Because I guess then we became important. Working in the hospitality industry myself, this is nothing near hospitality. No one we spoke with seemed very interested in really fixing our problems. At 7pm on our second night, instead of going to dinner and enjoying ourselves, we had to pack everything and go to another cabin they transferred us to (which you should have done the first night when the hot tub was broke). The cabin we were transferred to was not what we paid for either. The hot tub at this one was freezing cold so we were unable to use it our second night as well. It was not secluded like we originally wanted. They were on top of each other and close together. So when we checked out they only refunded us $100. We paid $140 a night to stay there. And you can only refund us $100? We did not pay to stay in a cabin that was falsely advertised and to waste our what was supposed to be relaxing getaway stressing the whole time and not being compensated the way we should have been. When we called after we checked out, they decided to refund us $60 more. WOW a whole $60 more for the awful service we had the entire time. That makes us feel great....We should be refunded our entire amount that we paid for because this trip was not what we paid for ahead of time. Do not advertise certain amenities if they are not working and “luxury” because this is nothing near it. This is the first bad review I have ever written in my life and it takes a lot to have me write this. If anyone of higher management besides the “managers” we spoke with sees this, I hope you reach out to us like a company of hospitality should.

I would give this place 0 stars, but this is not an option! First off, was told the cabin address would be emailed to us after 4pm as the cabin was being cleaned and inspected. At 5:02pm that email finally came. I don't know what they were inspecting?? Got to the cabin to find that the TVs and sauna were not working. Called about this and a maintenance man came out and said there was nothing they could do until Friday - the next day. On Friday, we discovered that the Wifi was not working and the hot tub was ice cold and could not be turned on! I called the office 6 times on Friday. No one came out to even address any of these issues on Friday or Saturday - our entire stay! Also, I might mention that the conditions of the cabin were not the greatest either - no forks in the kitchen to eat with, mold on the shower curtain in the main bathroom, black mold on the walls and floor in the downstairs bathroom. I called on Saturday again to report these issues and ask for my money back! Lori - who initially helped me seemed to want to help. I then spoke to Alex - a manager who stated she could only give me 30% back and she didn't have to do that because of their policy! Wow - sister - how would you like this done to you! Your company advertises amenities! False advertising! You also state in "your policy" that you will respond as quickly as we can to make repairs and restore amenities! You did not do this! I called back today and spoke with Heather who gave me the same story and was rude about it! I asked how would you feel? I can understand one amenity being broken but four! It is ridiculous! They did not make an attempt to fix these issues, move us to another cabin or compensate us! Terrible customer service and a complete rip off! We even had to go to Mellow Mushroom to watch the Titans playoff game because of no TV service and we couldn't even download an app to watch the game on our iPad! And you will only compensate us 30%? And then get smart with me not once, but twice with your managers and customer service agents! I disputed the charge on my credit card! Ridiculous! I will call the Better Business Bureau, Gatlinburg Tourism, Visitors Bureau and Venture Resorts to complain! We have come to the Smokies often from Nashville for years and have never been treated this badly! Do not rent from these people!

Overall a terrible experience. Wifi was broken, no power or heat in 50% of the cabin for the whole stay. Previous damage such as holes in the wall and broken items were blamed on our family which resulted in costs of over $2000 which was not resolved through contact with the company. Look elsewhere for a cabin rental.

Me and my family stayed in september 2017. Our check in was delayed by two hours due to cleaning not being done which we understood and were fine with. When we arrived the cabin smelled like alcohol and looked like someone had just done some touch up cleaning. We found alcohol containers, rotten food under the beds, no curtains on two of the front facing rooms (they sent a repair man to hang some at 11:30 pm) when we called they agreed to give us two nights free along with an additional two nights because of the promotion they run. We call in December to schedule our stay and they told us we would have to pay for two nights to get the second two nights free (a promotion they run anyway) We were very highly disappointed with our stay and the way our dissatisfaction was handled.

Had to be refunded for the television not working. Called for 3 days until someone finally came out to fix it. I spent over a thousand dollars on this resort only to have he maintenance guy steal 160 from my purse. Police report was filed. Resort is doing nothing to cooperate or ease my mind. Won't give me any updates or information. He basically got away with it. He will strike again.

Never again! When we got there, there was NO DOOR on the cabin and when we called guest services, the SUPERVISOR was awful to us! She even said, "I'd think safety was more important than getting in before dark...no one's stopping you from entering, are they?". The cabin was nice, but we couldn't switch channels on any of the TV'S and each room was set to a different channel...my son would go from room to room checking for something appropriate to watch. Plus no amenities including coffee or filters and the hot tub ran and clunked all day AND NIGHT. Never again!!

2nd time staying off resort and it was a disaster ruined our 16th wedding anniversary. Cabin was dirty, bed was hard as a rock, and there was mouse poop everywhere. I tried to call no one would answer the phone at guest services. Hot tub was once again a warm bath and had a greezy ring around the top edge. I have pictures to back up my experience as well and would be more than happy to show them to warn other not to stay. Really sad the 1st time we stayed on resort and it was really nice had a great time.