Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Trash everywhere upon arrival, late checking us in. Very few towels. The plumbing backed up Saturday morning. Maintenance arrived late afternoon. Septic tank was full. We couldn't shower or use the bathroom Sat or Sunday morning. When we checked out, the plumbing was still backed up. It was a mess. I am a licensed plumbing contractor for 50 years experience.

Our experience with cabins of the smokey mountains, June 25-29 2019 were very disappointing. Although we did make the best of our vacation, we were met with a rude staff, uncleaned cabin, there were live and dead bugs everywhere. On top of that, we were told the cabin wasn't quite ready upon arrival @ 5:30 p.m. est. After waiting, when we arrived, the cleaning crew were just beginning to clean, although we were told checkout was at 10 a.m. We purchased supplies and cleaned ourselves. Dirty linen, dirty cabin, bugs, for the price paid was not worth it, but what do you do when the first thing they do is collect the money for your stay, and then tell you if your cabin hadn't been ready by 9 p.m., then I could have received some type of price reduction. The cabin either hadn't been rented in months or cleaned in months. Either way, it was a very disappointing experience! "A RIVERS SONG" is the cabin I'm referring to.

We stayed at Magic Moments 4th of July week. Supposed to sleep 6-8 but didn’t. Both pull out couch mattresses were worn and flattened badly. You could feel the springs and one was very curved in so no one could sleep on them. My husband wound up sleeping on the couch folded up the whole time so my mother could sleep in the bed. My husband has back problems so not a good vacation. Was going to cook a pizza and checked oven first and there was eggs and biscuits from previous people. So doesn’t make me feel good about cleaning personnel. There were ants in the bathtub. Got in the hot tub by the pool and had so much chlorine it discolored my expensive bathing suit. Called the office and they offered me 15% off my next stay what a joke. Oh and by the way the 15% was if I took my bad review down. I told them I thought they should give me a free weekend but they wouldn’t do it. We have stayed at a different cabin before and no issues but probably won’t stay again.

We booked with Cabins of the Smoky Mountains because of the ticket packages they were offering....Dollywood tickets...buy one get 2nd day free. When we arrived and tried to get the tickets they said the special was not available any longer and they were in the process of getting it off the website. I told them that they needed to honor what the site said and they refused..saying the Dollywood was not offering this any longer and so they could not either. They did not offer anything as a substitute or anything! This was a $300 MESS UP on their part! Also, the cabin that we stayed in was in need of serious maintenance..electric box uncovered, blinds broken and stove handle broken off. Bottom line you find a way to honor what you advertise! We WILL NOT be staying with them again!!

I left this message privately to Cabins of the Smoky Mountain email without receiving a response. Now I will wait for the standard response of call us we would like to talk to you. When I sent this email public. Why did they not call or contact me?? "Dear Cabins of the Smoky Mountains, We have stayed in your larger cabins for 6+ family vacations. This stay was not what we expected with the cabin we vacationed in this year for $4,700+ dollars. It seems like each time we stay, the cabins deteriorate with each visit. Not the structure but the maintaining and supplying the (furnished) cabins. Reserving, checking in, guest service people entering service request, and maintenance staff were as expected. Very courteous. It sounded like maintenance are short staffed when talking to them. When we plan our next Gatlinburg family trip we have to count on the cabins improving and not deteriorating. Several family members have requested we look around next time. We really enjoy the cabin's feel and looks. The management company dropped the ball this time. Below is what we experienced with the stay from 6/23/19 to 6/27/19. Parkview Palace was the cabin. Our maintenance calls should be documented. We have pictures of the cake batter oven glass, pulled away handrail, and inexpensive microwave, and others, should you want to see them. No lower bathroom door jam or door lock for the Jack and Jill shared bedrooms. We had boys and girls sharing. (1) Kitchen dishcloth for 20+ people. Who checks for missing furnishings in the cabins? No mixing bowls. No large pans. Cheap glassware in kitchen. Several cracked wine glasses in the cabinet when we arrived. Cake batter dripping between the oven glass doors. It would take maintenance 30 to clean. Why did we have to see that? 3rd floor air conditioner did not work first day. Media room equipment did not play movies when we arrived. Main banister from parking up to cabin was pulled out of main post. Too short of screws used. The big microwave we should have had was gutted with the nasty frame left and a $79 microwave sitting in the void?? 1st floor shower drain leaked all over our lower level guest restroom and their restroom items and clothes from home. Lower hot tub heater was broken. We were told we would not be charged a cleaning fee. Broken glass found in upper hot tub when a family member sat on it. She did not get cut. Upper hot tub water did not smell fresh or had any chlorine smell. It had a dirty smell to it. Mold growing in the 1st floor jacuzzi tub nozzles. 3rd floor tv remote had no cover or batteries. Long black curly hair found in restroom from previous occupant. Smoke alarm low battery chirping in cabin. Could have just started? Broken wine cork puller. Short (2) rocking chairs on balconies. Lower restroom fan not working. Lower restroom lavatory pulling away from wall. No coupons in cabin for the Gatlinburg attractions like years in the past. WIFI only works near lower level. 2nd and 3rd floor WIFI connections would disconnect. We had to switch to our personal data. Last week we felt like we shared our family vacation with your maintenance staff. It should have been just for us. Our sleeping kids were wakened while maintenance made repairs. I have not seen our hot tub cleaning credit yet. How do we get that back?"

WARNING !!!!! Not as advertised. The cabin was so filthy and broken down, air filters were the nastiest thing I’ve seen. For 300$ a night it was a real ripoff. When we went to office to report they didn’t care! Had an excuse for everything but no solutions. My son ripped his pants on a nail coming out of door trim. I could go on and on... Trust me look and rent elsewhere.

The picture on the web site was totally different from when we arrived at the cabin. As we step out of our vehicle...there were leaves everywhere from the side and front porch. Cobwebs inside and out the cabin...very dirty by the entry way. The cabin is for sure not up to date, ants and bugs inside the cabin. No mats outside the door so the floor gets so dirty easily. Lastly poor customer service...not friendly or courteous. For sure not reccommended and will not come back.

Like so many others reviewing this company, I too was disappointed with the condition of the cabin and the lack of concern from the staff. After a long drive, we arrived at the Secret Seclusion cabin to a total mess. At first, we thought the place had been ransacked! Dirty carpets and dirty linen on the floor. The bed mattress was leaned against one wall and the bed frame had to be assembled. Obviously, there were no sheets or comforter. I called and was informed that it would be two hours before sheets would be brought out. They never arrived. We had to sleep on top of a sleeping bag I keep in my truck. Called the next day and a different representative assured me that sheets would be brought out. They were... wrong size. Called again... no sheets arrived. Representatives were unapologetic and didn't really seem surprised that the cabin was a disaster. I have the impression that once this company gets your money, they are done. Speaking of money. There isn't much talk up front about the +$140 in hidden fees. The cabin was advertised as $85/night. My bill for 2 nights was almost $400. Wouldn't recommend this company or these cabins to anyone. Wish I had read the reviews!!