Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Cabin name : Fixin’ To I was so looking forward to a weekend in a cabin at Gatlinburg. But it was a terrible experience!!! I got an email the night before check in that the dishwasher and arcade wasn’t working. Then after I got there I found out the refrigerator had a terrible smell like rotten seafood. The freezer didn’t work and the ice maker didn’t work. But to top it off, the jets in the hot tub didn’t work!!!!!! I talk to customer care and they said they would send someone to check it out. I told them I was out of the cabin so send someone up. I called before going back to the cabin and they said it was fixed. Went back and the jets still didn’t work! Called customer care a second time and they said they would send someone back again. That maintenance came by and heard the hot tub running and assumed it was okay!!! I didn’t book a cabin for the weekend to have maintenance come in and trying fixing things on my time! I got no compensation for a non working hot tub or anything else. Don’t waste your money going to theses cabins!!!

We stayed in the Pure Country cabin and everything was fine until I woke up with bed bug bites!

Very bad customer service..

im not one to complain or leave a bad reviews but I feel obligated to educate others to my lack of customer care to serious complaints. Roaches, roaches, roaches A/C goes out and guest services was called at 2:15pm and we were told 2-4 hours and a tech would be there. After five more calls to guest services tech shows up at 10pm. All the time 80 degrees inside the cabin and nothing but apologies and different stories as to when they would get to it but no action to repair until eight hours later at 10pm. The fix was simple and only took 30 mins but took eight hours to get them to respond. Our cabin, “Trinity” upon arrival had hair in all three showers so the cabin was not cleaned after the last guests that had paid their $120 cleaning fee. Dead bugs in the globes of the kitchen table light. Hot tub didn’t heat nor jets work upon arrival. Tech comes about 10:30pm on night one and fixed it but water ice cold and hot tub could not be used till the following day. Upstairs jacuzzi had a dripping faucet right next to the bed and hindered sleep. Light bulbs blown on porch making it hard to use the grill. Batteries missing from TV and satellite remotes making us have to rob from one to use the other and then back again. HOWEVER, upon checkout, we were given a sizable REFUND voluntarily. I just hope that MANGEMENT takes a look into the "Quality" of the "Cleaning crew" and have them ALSO check functionality of SIMPLE things like batteries, lightbulbs, Hot Tub jets, etc. For $170 total cleaning and hot tub cleaning fees, the place should be "SPOTLESS" and not full of dust.

Any time we requested something it took nearly all day, even something as small as towels. There was a substantial amount of money missing from our belongings, and of course no one could find it. When speaking to customer service they were not helpful at all and assured us that it was our fault. I clearly didn't read enough reviews on these cabins before booking because that's a common problem they seem to have. Not to mention there were several broken things upon our arrival. We booked that cabin for its specific amenities and none of them were even working when we got there. The photos posted of the cabin that we rented were not recent clearly, as some of the things in the photos weren't even at the cabin. Over all, Gatlinburg is great but this cabin and our experience with them sucked.

Worst place ever!!! Customer service does not exist in this place.

Worst Cabin I’ve ever stayed in in the area not only was the recliner, bed, and kitchen chair broken there was a used condom under the bed cob webs all over the walls and spaghetti noodles on the counter and floor. The cabin we stayed in was Dolly’s dream the experience and price we paid definitely wasn’t Dolly’s Dream. Nasty would not recommend this place to anyone.

Contacted office (3) different times to address Arcade game not working. First time they said it would be 2-4 hrs. Second time they claimed would be there at 10:00, no show. Third time wished to speak with manager, but never happened. Paid for arcade at Climbing Bear, never worked. The cabins of the Smokey Mtns. Is a bad choice for Vacation.Mar.30-Apr.2nd.2018, ,Sincerely, Unhappy Camper