Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

If I could give no stars I would! This company assured my group of 50 that our cabin would be ready months in advance then, 5 days before our trip, told us it would not be. They made no effort to help us with our situation. At the very least they could have offered some help finding another location (as mentioned in the contract) but they didn't even do that. Instead they said, "it's not our fault or problem." Save yourself some trouble and use a larger company like WYNDHAM....they're the ones that saved us 5 days out!

I received an email 2 days after my stay stating we had broken the rules and smoked in the cabin. They sent a picture of ashes on the table. None in my party smokes. They charged my credit card an additional $250!!!! We left the cabin neat and tidy. I have sent a response stating the ashes were not left by anyone in our party and am awaiting a reply. As far as the cabin itself, it was nice; however, there were a few items that needed attention but I didn't bother requesting the repairs because we were only staying the weekend. The ashes was a scam to obtain additional money. I will not stay again and will not recommend to anyone!

Where do I start ok the kitchen the dishwasher door didn’t close the stove need to be replaced the door on it also don’t close shut . The back door didn’t lock.. the bathroom on the bottom floor if you take a shower on the main floor it leak down stairs . One of the bedroom doors on the main floor it didn’t shut we had to put a towel at the top of the door for it to close. We was on a couples trip 4 couples so imagine how that felt . And the towels had hair on them It really need a update and better housekeeping I will not be renting through cabins of smoky mountains again the cabin name was the big easy

**UPDATE** After returning home, I read other reviews of renters. It appears that the issues with our cabin were similar to issues with other properties offered by Cabins of the Smoky Mtns. It would appear that many of the cabins do not actually have the internet that is advertised. Many have broken, non-functioning fireplaces and filthy, broken hot tubs. We did not see bed bugs in our cabin like others have, but there were bugs everywhere upstairs. It seems that this company is aware of these issues, but their game is to tell you that they will discuss "discounts" at checkout. They will not refund your money but may give you a portion back. I am skeptical about the positive reviews posted and wonder if these are being done by the company to up their review ratings. We stayed at Sweet Emotion cabin and wanted to warn others not to rent it. The cabin is run down and filthy. The hot tub was disgusting and despite the prompt attention by the maintenance crew, it remained that way, even after draining it. The fireplace did not work, and there was no internet. There were both live and dead insects all over the upstairs master. One of the mattresses had stains, and there were no protectors on them. There were numerous other issues with this cabin despite a crew who bent over backwards trying to fix the problems. The management company did refund some of the fees, but I advised them to drop this from their rental list until the owner puts some money into this cabin.

BEWARE. They have a “no refund” policy. My daughter was going to have her wedding at the Lake House. She scheduled this over a year in advance. She asked us to put down the deposit. I called and put down the deposit and was not told about the refund policy or I would not have done it. Unfortunately she will not be getting married there. I called 6 months in advance to cancel and get a refund. That was when they told me about the no refund policy. They said they keep the money in escrow for 2 years and we could use it. I guess after 2 years they just keep your money. We don’t live anywhere near Gatlinburg. We live in northwest Pennsylvania. I explained neither us or any of our family will be going there. They don’t care. Please don’t get caught in the same trap as us. Beware!!

Hello my name is Jeremy and I am former active United States Marine Corps. My wife booked a trip with this company 2 years ago when I was home and unfortunately the wild fires had kept us from being able to attend. They had refused to refund her deposits and said we had to have a reschedule. They had given a deadline of October this year however that would not work for our family being I was not around. We spoke to them today and both managers told us nothing they would do for us even after we offered to book with them. We are talking about a few hundred dollars. Who has my wifes money I am wondering. We didnt start the wild fire and under circumstances you have no right to put people on your deadline. What works for you does not work for everyone. We booked with another company and was never about the money however the principal. I told you I would provide proof I was deployed and you told me the manageable said they would do nothing. I ask all my military brothers and sisters do not book anything with these people.

I recently stayed here in the cabin "Remember When". I am certain this name for the cabin came about because if they were asked if they could 'Remember when" this cabin was cleaned, the answer would be a big NO!! There were ants crawling on the counter, none of the floors had been swept or moped, the rugs were badly stained and torn, blades on the ceiling fans were close to falling off, the hot tub was EXTREMELY NASTY, not to mention it had a horrible leak, the shower doors were tore up and had mold growing around every edge, none of the dishes had been washed and had mold growing in them, video games weren't all working, no remotes for the DVD player, front hand rail was about to fall off, blinds were broken and missing parts, oven was extremely worn out, big hole in the side of the fridge, cabinet door falling off the hinge, pull out bed broken to the point we had to prop it up with the couch cushions. not all fireplaces were working, only one heating unit to control a three story building, toilet not attached to the floor and every time you sat down it wobbled. And false advertising because it was on the web page that this cabin had ample parking. Maybe ample parking for very small smart cars but certainly not SUV's. Oh, and there was also some mystery stain on the ceiling. GROSS They did offer me a discount to help compensate for all that was wrong. I just want to make sure that no one else ever picks this cabin unless you don't mind staying in filth.

*WARNING-DO NOT RENT FROM CABINS OF THE SMOKEY MOUNTAINS* NEVER AGAIN!!! We planned this once-in-a-lifetime family Thanksgiving get-away for months. We were promised: - A big, clean cabin - Clean hot tub - Functioning theater room - Functioning Wi-Fi - Functioning TV's Not only did we get NONE of the above, but the staff and management were entirely unresponsive (and condescending to boot!). We experienced: 1. The cabin was filthy (gum in shower, cigarette butts inside and outside, sleeper sofa stained, rugs in terrible condition, etc.) 2. A large leak in the dinner area. 3. Two family members experienced extreme allergic reaction after sitting in the hot tub (requiring cortisone gel). 4. No Wi-Fi and no TV for 5 days. 5. The Theater Room (a huge selling point) did not work. 6. Two of the bathrooms had shower doors that fell off. 7. Broken and loose tiles in the kitchen, causing a family member to fall. 8. There waa blood in the shower. Despite several complaints, only the leak was corrected. Also when asked to speak with someone higher than a manager two managers in two different occasions said they did not have a boss. I also said I would make a Yelp complaint and their response was do what you have to do we receive the complaints and it would not change anything. I have been coming to Tennessee for years and I all I have to say is that this experience has left me a really nasty taste in my mouth. Extremely disappointing to say the least.