Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Please do not book a cabin with this company! The staff is very rude and unprofessional - 1st check in was delayed. Basic necessities were not provided there was no wi-fi, batteries were not provided for the tv remotes, cabin was not cleaned well we found beer cans from the previous guests. The jets in both whirlpool tubs were broken. And the staff has been rude and unhelpful. I would never recommend anyone and sincerely regret spending money here. The experience I have received has been unacceptable

We drove 6 hours and got there at check in time. They told us the cabin hadn’t been cleaned so we stood in the parking lot for over an hour until they gave us the keys. We got to the cabin and they were still cleaning. We did get in until after 6. When we went to use the grill that night, someone had shut the valve so tight you couldn’t operate it. We later found out one of our friends watched the cleaning person go to turn it on to clean the grill, look around to see if anyone was looking and then leave it. We called them about it and they said someone would come fix it in 2-4 hours. It wasn’t fixed until sometime the next day. The hot tub wasn’t usable until 10 that night because they drain it and refill it, which is fine, but they didn’t clean it until 6. They also left out that the water smelled like sulfur and we should probably bring our own water to drink. The showers smelled disgusting. We couldn’t get into our cabin for over 2.5 hours, or use the grill, and received no compensation for it.

After driving 7 hours to get to the cabin from my home town and arriving at 4pm when we thought we would be able to check in, we were told our cabin was unavailable. Two emails I received contradicted one another about check in time, one stated check in was AT 4pm and the other saying it started at 4pm, ("started" as in there could be a delay). We ended up not being able to check in until almost 3 hours later. With a 7 month old and 3 other children under the ages of 10 this was very inconvenient and frustrating since there was no where else for us to go at that time. Not to mention the staff was rude and once we got into our cabin not everything was completely cleaned and there was no compensation for our late check in or the issues we encountered. When I called to speak to a manager, I was denied by one employee and basically was told to get over it. I will not stay here ever again.

Terrible to do business with, booked our cabin just to stay one night. Arrived at the office to check in around 12-1pm, was told check in was at 4 and they would call when the cabin was ready (made sure to verify my phone number) Ran around town until 5pm never heard anything. I called and was told it was not ready yet and again verified my phone number and told they would call as soon as it was ready. We waited until 7:45pm, still no call. When I called I was told the cabin was ready, but there was no “note” to call and inform me. How else was I supposed to know?! Lol so then we went to the cabin and the keyless entry code did not work and we are currently sitting in the driveway now at 10:30pm still not able to get into our cabin. 10/10 will never ever use again or recommend to the devil himself.

The reason I am leaving a poor review is mainly for happened after we left. My husband and I stayed in Fixin Too cabin at the end of February. After checking out and returning home my husband realized that he had left his heavy duty Columbia rain gear ( jacket/pants) in the closet of the bedroom on the main floor. He immediately called and talked to customer support and told them of the situation. They in turn told us that we would have to call back the next day after 10 am when the housekeepers were in. He called back the next day and spoke with another CS person, he pulled the cleaning and inspection info on the cabin and told us that there was nothing found in the cabin. My husband was very firm and telling them that the rain gear should have been found as it was the only place in the cabin it was put in. Asked to speak to a manager and was told that they were not available, my husband then asked if he could leave a number for a manager to call him back, the CS at that point became very short with him told him to have a good day and hung up on him. No shock that he did not receive a call back the next day, my husband called back again and requested to speak to a manager and was told again that they were not available. WHAT KIND OF DISHONEST BUSINESS IS THIS!! The cleaning and inspecting crew are clearly dishonest and untrustworthy, and take things left behind that does not belong to them and LIE about it. Secondly i will mention the condition of the cabin when we first came in. NOT CLEAN!! Dirty tooth pick found on the bedroom floor, dried up contact on the bathroom floor. If you took a shower you were standing in water up to top of your calf because the tub would not drain. Cobwebs in multiple corners of the cabin. Very worn and beat up and mismatched furniture. We couldn't even sit on the couches in the living room due to no support. TV in the living room no remote to be found. I always bring chlorox wipes with me and wiped down the bathroom and kitchen counters and tables, they were filthy and obviously had not been cleaned. We will never use this company every again. And word to the wise DO NOT LEAVE ANY PERSONAL BELONGING BEHIND YOU WILL NEVER GET THEM BACK!

Update: We were able to get a note from the doctor to submit and they canceled the reservation and put our deposit in an escrow for us to be able to use in a future date for up to 2 years. So, we're happy they were willing to work with us. Thank you. Wow, when you are in emotional stress and the companies don't help. As a family we rented in the a cabin in the smokeys, #enchantedvista from #CabinsoftheSmokyMountains. We called them today to explain that we are calling from the hospital, to see if we could change the reservation we have for next Sunday. A biopsy was done yesterday and we are waiting on results. Cammie told us that it can't be done. Then we ask to speak with supervisor, which never came to the phone to speak with us. Cammie then came back and asked us why the rest of the family did not want to go to the cabin. REALLY?! Are we just going to say to our immediate family member... goodbye we are all leaving to have fun while you wait on the results of your biopsy and see if you have LUNG CANCER. Then Cammie told us that Kristine with a K told her that she need to ask the hospital for a letter stating she is here waiting for cancer results for them to see if they can move the reservation. We never asked for our money back, qhat what we asked was just to put the reservation on hold until we can all go as a family and no one is admitted waiting on a cancer diagnosis. Guess what KRISTINE WITH A K at this point we asked the nurse here at the cancer center for the letter, YOU can imagine the nurse's face and of course they are doing the letter. UNBELIEVABLE, SHAME ON YOU @CABINS OF THE SMOKEY MOUNTAINS. We are sending the letter you requested but your action was awful.

The most unprofessional company I've ever dealt with. When we arrived at the cabin, it was disgusting. The fabric on both the sofa and armchair was soiled and peeling off in sheets. There were crumbled pieces of fabric all over the place. Also, the fridge was full of mold. The company who rents the cabin apparently just manages the property for individual owners. At 5:00pm, they told us that someone from their office would have to come to the cabin and do an inspection, and that because they were busy, it could take up to two hours. Then, after the "inspection", they would need to get approval from the owners to make any changes. They said that if they got approval, someone would drive to their warehouse in Sevierville, (the cabin is in Gatlinburg), to get replacement furniture. All in all, they told us to expect the process to take around four hours. Because this was a guess on their part, and due to the fact that at the earliest it would be finished no sooner than 10pm, we told them that this was unacceptable. We offered to move to another cabin, but were told that there were none available. The company refused to return our deposit, saying that although they were unable to provide us with accommodations, it was against their policy to do so. We had to find other lodging and are still trying to deal with this nonsense. DO NOT BOOK WITH THIS COMPANY!

I was very excited to spend the weekend with my friends for her birthday weekend at the cabins. I was disappointed however... We were told that we could check in at 4. We waited for 2 hours so we didn’t even get to the cabin until 6:30.. We were exhausted from the 4 hour drive and were obviously looking forward to some relaxing... we get there and immediately notice the deadbolt doesn’t lock from the inside. The only sense of protection was the code they give you to open the door which all of the maintenance men have access to.. the Hot Tub that we were so excited about did not work at all.. Maintanance checked it 2 hours after submitting the service request... we try to sit on the hammock and it was broken because it’s so old and damaged when I mentioned it to the staff they said I hadn’t submitted a request but how are you supposed to fix something that’s old and needs to be replaced.. the soap in the guest bedroom shower was USED. GROSS. The reason I mention this is because they said the reason for the delay to our check In was due to “cleaning and inspections” but they failed to check those things... when I checked out and let the staff know I was offered the hot tub refund of $40.... If I pay almost $400 for ONE night I expect whatever is on the description under the ad of the cabins to be accurate.. It was a HUGE disappointment and therefore I will not be recommending this place nor will I be booking here again. I was expecting a better or different response to my issues when I called but the response was very cold and indifferent.