Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

This was my second stay at the cabins and by far was the worst experience ever. We stayed at Sweet emotions cabin. Upon arrival the cabin wasn’t ready. We waited 2 1/2 hours to check in. Once we got to the cabin the we check it. Well the didn’t have any pots. Only 1 tv was working in a 4 bedroom cabin. The carpet smelled like a dog/cat urine on it. Spider webs was everywhere. The hot tub was dirty. The jacuzzi didn’t work. I called the office everyday for a week and was told lie after lie. Don’t ever rent the sweet emotions cabin it’s the worst. Also there is no WiFi

We stayed at the Splash Mountain Cabin and it was such a disappointment. We had a long list of things that we're wrong which I reached out to the office and it appeared that it was our problem and not theirs. I was told that these problems fall on the owner of the cabin. It make me wonder were the luxury come in to play. There was nothing luxury about a broke down cabin with leaking walls, broken faucets, dirty floors, broken sockets, broken appliances, molded hot tub filter, electrical wires exposed, one skillet, one large pot that had burnt food stuck to it, no towels through out the entire cabin that sleeps 24, it took 4 hours to get dry towels only, and the list goes on and on. When I notified the office I was told that they we're already aware of it and nothing was done about it. The cabin was not as it appeared on line. It had too many issues which should have been taken care of before we arrived. I made the reservation back in January and here it is May and it's still a mess .I'm so over the top about being done with them and never will I ever return. We paid for luxury but instead it was a nightmare!

If I could give them negative stars I would. To begin with we made reservations in early February for May for 4 families traveling from South Carolina and Kentucky and meeting in Gatlinburg for a long weekend/family gathering. Upon checking in we noticed on the paper that it was a different cabin in Wear's Valley instead of Gatlinburg. We spend most of our time in the park and that is why we picked Gatlinburg. When we mentioned this and asked why we were moved they said it was because the cabin had been sold and someone should have called us. They did not. They finally moved us to a cabin in Gatlinburg but said that it had to pass cleaning inspection. No problem, we could wait. Once we could get in the cabin from the "cleaning inspection" things only got worse. Upon opening the door we were greeted with the most foul smell. It was from all of the garbage/junk that was thrown in the kitchen closet. Never mind the fact that water was leaking out of the bottom of the refrigerator, there was plywood on one of the windows in the master bedroom, the smoke detectors did not have batteries in them, there was black mold in every shower/bathroom, there was a hole with pipes exposed in another bedroom, there was carvings on all of the walls on the porch, there was a penis carved on the one bathroom wall, no WiFi, the fire extinguisher needed to be charged, the one toilet was not bolted to the floor, the amount of bugs in the basement was beyond alarming and the list goes on and on. I called that evening to complain and was told someone would be out. Guess what - they came while we were in the park the next day only to fix the refrigerator. We called again. Said there was nothing they could do. Upon check out we went over everything again and had pictures to prove it. They offered us $159.00 refund. Are you kidding me? Never mind the fact that we had to shower in our shoes and/or socks because of the black mold. My 84 year old father fell because of this. We filled out an incident report and guess what, still no call. After arguing at check-out, we finally just walked away and called the fire department on them regarding the smoke detectors and fire extinguishers. I would NEVER rent from them again nor ever recommend them. They are horrible and should be closed down.

First, we had to wait 2 hours before they would even tell us where the cabin was and that it was being cleaned. The table had not been cleaned since the previous tenants ate there. Dirt on the floors, air filter and vent were in need of cleaning. The mantel over the fire place looked like it was covered in snow but was actually dust. The oven wasn't working properly. Mirrors and windows were covered in finger prints and dirt. I called and they said that they would send someone right out but no one ever came. Had no wifi service. Entertainment equipment needs updating-there were 2 VHS players but I haven't had VHS tapes in YEARS!!

Cabin was 79 degrees the entire time No knowledgein maintenance staff to fix issue Called me repeatedly!!!!! Do not stay You say sorry... you say contact???I did. Only to be told hey we will give thou 20% off ur next stay if you give us a GOOD review.....also was locked out on the porch for an hr......

Where to begin... Let me just start by saying that I rarely write reviews, unless I am extremely satisfied or dissatisfied. In this case, it is the latter. We had so many issues during our stay that I can’t even remember half of them. First of all, the website is extremely INACCURATE and non-user friendly. The pictures of “our cabin” were clearly taken of another more desirable location to fool you into thinking what you are paying for. Half of the appliances in our cabin didn’t work: Netflix, internet, lights, no dishwasher at all, broken PS3 (although we never would have used some of these, it’s just the principle that counts). Maintenance came out on 4 (yes, four) separate occasions. Once at 10:30 at night when we were in bed for the night. So privacy was hard to come by. Spoke with 3 different front desk people, two of which were nice. The 3rd person was extremely unfriendly and offered no apologies for our unpleasant stay. She only offered short answers and sarcasm and basically just wanted to get me off the phone. Again, I never write reviews for things like this. If you do a mediocre job and at least provide the services that you list on your website, I am usually pretty content. However, this has been terrible. Even the maintenance guys who came out despise the management and say the company is poorly run. There are TONS of other places around the Smokies to choose from, so I highly recommend doing so.

This is the worst rental I have ever had in my life. Upon arrival we found that the cabin was filthy and nasty. Mouse droppings, ants, mildew, dirty floors, dirt on all of the beds, hot tub does not work, water leaking from upstairs bathroom, trash scattered outside over the hill, electrical outlets sparking. We have called the office several times and nothing is being done. I asked several times to refund my money or transfer us to another property and still nothing is being done. This home is not safe and very unhealthy to stay in. Do not trust this company with your family’s vacation.

Entrance to the cabin was delayed 3 hours. We were told they were working on the lights in the kitchen. When we got there, there were not lights in the kitchen, game room and stair case. The hot tub was only 70 degrees. The microwave did not work. There were no wash clothes. We found a cockroach in the kitchen. I called to report the problems and was told theywere sending maintenance men right out. At 11:30 pm maintenance showed up, knocked on the door and yelled to see if anyone was there. We were in bed and were afraid to let them in. I paid a high rental rate due to it being a holiday weekend. I was refunded $140 which was not enough. I will never rent a cabin there again.