Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Old, worn, dusty. Broken doors. Cigarette butts and trash all around the exterior. Fence rail along parking area unstable. Entry code was incorrect. Took an hour and 2 calls to finally get in. Showers look like a 1920s hunting cabin.

Do not ever waste your time or money with this so called company. We checked in to Dolly’s Hideaway on Wednesday, July 3, 2019. We had reservations to stay 4 nights. Upon arrival, the door downstairs was unlocked, the grass hadn’t been mowed in at least two weeks, there was dirt all over the floor, cobwebs everywhere, and dirt on the couch and kitchen table. After unloading the vehicle we went upstairs to find mold all over the ceiling. We found pistachios on the counter from the last visitors and crumbs in the counter from the last visitors. There were no pot holders in the cabin and no dish cloths either. The inspector came out and confirmed it was mold. We called the manager and she said we could only refund everything but the deposit. We told her no it would be every dime because this was not our choice. We were refunded everything. But for a company to not want to try and make things better for a family of 4 staying over a holiday weekend, they are wrong. Any other company would have bent over backwards to make sure their customers were happy. Needless to say, we now have to travel home at 9pm with 2- two year olds. This company sucks. In response to your response, you are lying. You were not going to refund all of my “monies” until my husband got on the phone and had to threaten to take your company to court because your management was trying to say we can’t refund the deposit. Another lie. And then I went down to the office and one of your employees did tell me you have an 8 bedroom cabin available. Why didn’t you offer this to me? Why did you tell me you had nothing left? You ruined a family vacation and I will make sure everyone I know is aware of this.

Family vacation ruined by bed bugs.....we booked months in advance and was kookin forward to our family vacation. When we arrived the cabin wasnt ready at check in time and it took over a hour for it to be ready. We drove 8 hours and had no cabin ready at check in. We stayed in aqua paradise.tje rugs were filthy and after the first night my daughter got bit by bed bugs. We informed the front desk and the first thing the lady said was " there arw no refunds" before we could even come to a resolution. I will never visit the smoky mountains again. We cut our vacation short and came home trying to prevent bringing bed bugs home. They did issue a refund after it was all said and done....NEVER AGAIN

I am woefully disappointed and have not even checked into the cabin. My cabin was fully paid for with all associated agreements signed and completed. It is 30 minutes after my scheduled check-in time and the reservation company will still not release the address for me to arrange a grocery pickup. I did not request check in code and I am several states away and not even to the airport yet. This is not a security issue. This is poor policy which I challenged and challenged and still find absurd. You will soon find your company out of business Venture Resorts if you cannot move into the 20th century and your supervisors are belligerent.

Buyer beware! Prior to booking our cabin, I did my research. I read many great reviews about this company and their rentals, but our experience was truly awful. We booked the Sweet Surrender cabin for 5 days about a month in advance. When we arrived the cabin was over 80 degrees and the AC was broken. They were obviously aware of this fact because they installed 3 or 4 portable AC units in the cabin. These units were noisy and took up a lot of space. The cords and drainage tubes from these machines were laid across the floor and then taped to the window. The unit in the bathroom actually blocked access to the sink. In addition to the AC issues, the hot tub was filthy and smelled rotten, there was mold under the sink, and the TVs didn’t receive any channels. We asked for a different cabin and the staff advised us that they were full, so we then asked for a refund. We were denied. The gentleman actually said,”you’re free to leave but we will not refund your money.” Seriously? By the end of the night we reached out to two additional managers and the GM. Finally (after 2 days of debate) they agreed to refund our money. This site does not allow pictures, but feel free to check my review on Trip Advisor so you can see for yourself. On a positive note, we found a great little lodge down the road with an amazing staff that saved our vacation.

Check in was 4pm our cabin wasn't ready till 8pm and still wasn't completely cleaned. The Wi-Fi didn't work the arcade games didn't work. We tried to use hot tubs but the water was coming out black, the shower water smelled like raw eggs and was discolored. Our experience was terrible this is our 3rd time booking and never experienced this. The properties are going down hill won't be back ‼

Extremely disappointed with the quality of our cabin. After several attempts to a manager the only resolve was new blankets. Floor boards are coming up from floor. Ceiling fan is falling apart. Months if not years of dust accumulated on decor. Mismatched curtains. Filthy deck. We have stayed with this company is the past. We were please, but this has ruined staying with this company. We will be looking else where. Only good thing about our cabin was the view.

This place are thieves. I had to cancel for unforeseen reasons. Called to cancel. Don't get me wrong I expected to pay the room rental. Take a loss on that. But the lied and said that I agreed to something that I did not agree to. I ask 2 different people to prove it to me by sending me proof that I agreed to said things. Because I did read what I agreed for. When I called to cancel (again expecting to lose the room fee) I was told that I had to pay $140.00 in a cleaning fee. Why clean something that is not used I have no idea. Than I have to pay approximately $70.00 in taxes. Seriously again on something I didn't use. I was trying to be as nice as possible. But is hard when the manager was extremely rude. The employee was only doing his job. Such a shame that they run a business in such a way. I have yet to get my proof they both stated the e-mailed to me. It has been 3 hour so far.