Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

They claim that check in is at 4, but our cabin wasn’t ready until 730! We drove for 15 hours and had to sit. They don’t give you an address until it’s “ready”. So another half hour drive on top of the wait to our destination. Our cabin had so many maintenance issues. We had to call everyday for something. One of the bedroom sinks wouldn’t drain at all. Another bedroom shower had no pressure at all and dripped all night long. Hot tub didn’t work the entire stay. The hand rail to the stairs was TAPED. The banester to the hand rail outside was busted out. Garbage and coals on the ground outside as we pulled up. One of the bedrooms had a bathroom door that couldn’t latch shut. The jets to the jacuzzi bath tub didn’t work in that room as well. The dryer didn’t heat up, so it took 5 cycles to dry a load of clothes and then the washer flooded the entire kitchen floor. Maintenance came and said yep it’s broken. The floors were cratched to hell in some spots, probably need to be sanded and refinished. The outside of the cabin on the deck was dirty, needed a good sweep and a power washing. Positive notes were that the cabin was clean when we came and management tried to give us some money back on our stay. Probably not as much as we deserved. Based on the line of people waiting to complain I wouldn’t rent from this company again. The WiFi was also terrible!

This stay has been terrible. I stayed here in 2017 and had a pleasant experience. This stay when we arrived the cabin was dirty and not cleaned. We had to clean it ourselves. On top of that many things were broken and run down. The hot tub was broken and wood pieces falling down. The carpet was coming apart from floor. Blinds were broken. We also did not have Wi-Fi and we called multiple times before they sent workers our way. When workers finally came to “fix” the WiFi the workers were rude and told us that we must have broken the equipment ourselves. It was non functional from the moment we arrived. Cabin was very run down, smelled and do NOT reflex the pictures at all. Maybe from when they were first built. I would not recommend booking here. After they attempted to fix the router the tv was left on the floor and not mounted back on the wall. We were told they would be back to fix that “but we don’t know when”. DO NOT let the pictures online fool you. Stay away.

Upon arrival to Gatlinburg, we had to call to get address to cabin. Found that very strange, they would not give to me prior to arrival??? After getting address, address didn't work in gps, 45 minutes later and 4 calls later, we drive into a full blown construction zone. Construction trucks, dumpsters, and barely a car width to get through. Cabin was not numbered or name was not on outside. A construction worker finally directed us to cabin. We see there is a van in parking area, we knocked and a lady answered door. We assumed she was cleaning lady. She gathered items and left. We rented this cabin that stated there was 7 tv's and a media room. None of the tv's or media room worked. I called office where they sent some guy out who claimed all tv boxes were stolen?...the cabin was new and it appeared unfinished. NEVER got tv or media room working entire week. Cabin stated breathtaking view...mountains were to right of porch where it is obstructed by a utility pole and other new cabins being built. Facing off porch was overgrown trees with a water reservoir and trash everywhere. Next morning after arrival, lady returned who was in cabin prior day with another female taking pics of our cars. We asked what was going on. We were informed this cabin had been sold and new owner had no idea anyone was renting cabin. Through phone calls, we were able to speak to owner and he agreed to let us stay in cabin. He said he would collect from broker of "cabins of the smoky mountains". When we called desk to complain about construction zone, she said they can't control that. I explained you could've told us. We were only cabin with a rental in this development. Pounding started at 6:30 am. At one point, we were blocked in driveway for 45 minutes because we were blocked by massive construction trucks. We chose this "luxury" cabin to celebrate my parent's 55th wedding anniversary with my siblings. Pictures were deceiving for outside. It was very stressful dealing with this situation and NO ONE from Cabins of the Smoky Moutains even tried to rectify this issue. Didn't get to enjoy media room (one reason we rented) and no tv. Was told by new owner that installation of cable was scheduled for 22nd....one week after we were gone! How does a company get away with this? VERY DISAPPOINTED AND AT TIMES ANGRY that a company could take this moment away from our family! I would NEVER rent from this scam business again! Oh, and please send me your blanket response so I can send additional reviews. If they were any of company, someone would also least stir an email sent to them!

Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable. The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing. I would never stay here again or recommend it.

We had many issues with our cabin. Our hot tub broke, was never fixed, and we were offered a whopping 10%rebate. We were asked to call to have people come pick up trash, we did and followed their instructions about when and where to put it, however we still had a bear who made him/herself at home around our cabin because she took our whole trashcan one morning. Gina attempted to make things right, but ultimately still wanted us to pay to stay another night and/or move cabins and stay another night. The maintenance men were great and helpful. I do however, think there is a huge communication issue between dispatch and them. We had to call 3 times one day just to have someone come look at the hot tub. We had kids with us and this put a huge damper on our whole trip. Celebrating birthdays, cancer survival anniversaries, and life after combating PTSD for years, our friends and I have determined we will not return. If we do, we will never rent Moose Manor ever again.

Initially, once we arrived to our Cabin “Rustic Splash” we noticed a few problems with the home. Directly off the front porch was a large amount of garbage. It looked as if someone dumped a bag full of trash and left it in the woods beside the front porch. Once entering the cabin, we noticed the master tub faucet was on. After many attempts to shut the faucet off we came to the conclusion that it was broken. Then, we entered the loft area to play a game of air hockey, which we discovered was destroyed and put back together with several nails and screws. This damage caused for the puck to not be able to enter the scoring goal on either side. Another problem we faced was with the pool. Upon arrival, the pool was noticeably dirty. Several bugs were at the bottom of the pool, as well as a hairband from the tenant before. The pool bathroom toilet was leaking from the bottom, causing us to place a towel on the ground in order for us to use the bathroom. We called maintenance on the first day with the issues. They sent a service man by the name of Emerson to the home to clean the pool, stop the faucet, and clean-up the trash located in the front yard. He arrived and explained to us that the garbage was from a bear and he dismissed the complaint. He cleaned the pool and attempted to fix the master tub without success. The next evening, we attempted to enjoy the pool but the freezing temperature was unbearable! The pool was not heated as the listing and the indoor pool sign stated. On day 3, we called the front desk at Cabins of The Smokies and Kennedy told us that another maintenance individual would be arriving in 2-4 hours. Once the fourth hour had passed, we called again only to be told it would be an additional 2 hours. Once the gentleman arrived, he went in to the maintenance closet and turned the heat on to the indoor pool. He stated to us that the heating element had just been replaced because the previous one wasn’t working, and it would take almost a day to fully warm the pool up to the desired temperature. On the fourth day, the pool felt warmer but still wasn’t up to an enjoyable temperature so we didn’t attempt to enter again. On the last day, several pictures of the cabins issues were taken including the pile of garbage still neglected in the front yard, as well as the ever-running bathtub faucet. This does not include the disgusting air return vent, located in the living room, which was covered in dust. This was not just a vacation, it was our honeymoon. My spouse and I were very frustrated with how the manager Gina, extension 269, offered to give us 10% back from our stay, with that total only coming to $160! Now, this company “values their customers” and “appreciates every call” with an ending of “have a blessed day” but cannot have a cabin ready for tenants upon arrival. We will not recommend this company to anyone we encounter or will we ever decide to use another cabin from the “Cabins of The Smokies” company. It is embarrassing for this company to offer us such a small reimbursement when this was our honeymoon. More money was used for the amenities that the cabin had to offer, but the best amenity, the indoor pool, was pointless due to the freezing temperatures. The service man came the first day we were there and overlooked the pool heater not being turned on! This is advertised online as a heated pool and should’ve been checked by staff. This review not only is being sent to this company, but also being posted on several social media review sites in order to raise awareness of faulty advertising and poor management. My spouse and I want to inform others before they waste their hard earned money with this company. Not only does this company have poor service, when confronted of their faults they only use excuses and offer diminutive refunds.

It’s a scam company. I paid $1,429.98 in March to rent a cabin in July. They just called me Friday night informing me the cabin was sold. They will not refund my money and state they can only give me credit towards another cabin. I have had to hire a lawyer in Tennessee to sue them. STAY AWAY!

Stayed in The life of Riley cabin in pigeon Forge the water sinks like rotten eggs nasty smell the cabin was crazy laid out with small kitchen cabinets and sinks in each bedroom and bathroom sink in the living room to small to house up to 12 people and be comfortable also it states it’s secluded on 5 acres but it’s just up top of a hill with the road view and it could or could not be on 5 acres because it was so much brush grown up around it couldn’t tell not as advertised the carpets were nasty had trash cans in each room but only two had trash bags in them had trash cans in each bathroom but only three had bags in them there was dirt and dust in all corners there wasn’t even a broom or anything to clean up with we had ten in our party ant five were children get the picture we survived 3 days this cabin was not worth what we paid for it on the up side had a great air system but they should fork out some money buy a hot tub and hire a new cleaning crew because the one they have sucks and want be renting cabins from this place again