Cabinets To GoReviews of cabinetstogo.com

Do. Not Go. When I say the experience has been difficult, frustrating and maddening, I am understating the incompetence. After spending over three hours with a sales associate to confirm and update a prepared plan, I should have known then that this would be a painful experience. I purchased cabinets and counter tops for a small kitchen, and had my own contractor to install. Simple, right? Not. When they were finally delivered on pallets, I was informed at that time that we had to spend more money assembling everything. That amounts to $45-85 per cabinet. HUH?! Okay, things happen and we will get through this. What one should expect in that process is that several parts are damaged, and it throws off any schedule you have. And, when you hear that the store associate carries no responsibility or can take ownership to help, you get passed on to the overwhelming- ly incompetent, barely English- speaking “team”. After repeating seven times that parts were damaged, and reviewing which parts, they bring the issues to the “team”. And, they keep reminding you that the issues are with the “team”. Finally, after a week or so, they ship your replacements--all the while contractors have to be rescheduled. At one pint, I just used a damaged piece and had it positioned so it was unseen--all to avoid the “team”. Oh, let’s not forget the counter tops. There was an offer for a free sink if I ordered the counter tops from Cabinets to NOT go. Unfortunately, the sales associate was not aware of it un- til I saw a sign. And, then the sink didn’t come. By the time I realized it didn’t come with the cabinet delivery, I called and was informed that the sales associate with whom I worked, was “no longer with the company”. To top that off, they were out of the sink I chose. Yet another does of no accountability, frustration and surprise. So, I picked out a sink and asked for it be deliv- ered to my home. Apparently, the communication was not received, so I had to go fetch it myself--with no apology or concern by the store Manager., who, by-the-way, has the personality of a lamp post. Niiiiice. Now, I can have the installation completed and have the company come do counter top measurements. Once again, and unfortunately for me, this will take three weeks, and then they come back to measure for the backsplash areas--probably another three weeks to add to that process. Another reschedule. Ugh. But, wait, I’m not done. I was missing a part. So, I was forced to go back to the “team”. After almost two weeks of receiving email messages thanking me for my patience, and the “team” is working on it, I am done. The process from start to finish has been so utterly strange and ridiculous, I can only laugh at this point. From irresponsible, unfriendly and unhelpful sales “associates, and the Manager, to the barely English-speaking and non-functioning customer “no-we-don’t care”, you are really in for a troubling time. As if remodeling isn’t difficult enough, they do their best to make it more arduous.

they are deceiving. they rob people by changing the prices over and over and over and then they damage your cabinets and unless you look for everything you'll never know where its damaged... right now they have a lot of doors, drawers, cabinets, kickplate, molding and both sides of the refrigerator... they screwed this kitchen up so bad i could never recommend them to anyone including my worst enemy.... how disgusting to think they did this damage to my cabinets and then didnt have the decency to say anything... that's called deceit, that's called robbing someone by trying to pass off a damaged product... cabinets to go should be shut down

Don't buy from Cabinets To Go. They don't stand by their product. They delivered several broken cabinets and would not replace the broken items because of their 30 day policy. Which I understand return policies however I spent $15,000 in cabinets and told the sales person I will not be able to open these for several months due to the build of my home, she should have verbally informed me about their policy and told me to open and inspect immediately... she just gave a high pressured sales pitch to beat the sale expiration instead. When you spend that much money you would at least hope to get some sort of customer satisfaction and replace a part that costs them very little money but instead I was treated very poorly, rudely and dismissed. Because the bottom line is the cabinets were damaged whether it was within 30 days or 6 months later.

I don't like writing bad reviews about companies since I expect them to provide good service. Cabinets to Go in Columbia, SC has not provided good service. The timing of cabinet installation was good but "everything else" was and is not. The installers drilled holes in drawers for different hardware than what I selected. The company was to replace those drawers allowing installation of the hardware selected. Though stated that this would occur many times, it has not occurred. Also, the refrigerator cabinet is too small. Though our old and new refrigerator were larger, the company did not take accurate measurements. Similarly, several times company officials said this would be corrected. It has not been and our refrigerator is much larger than the refrigerator enclosure. There are other issues, all of which the company is aware but has not resolved. I am disappointed and had no choice but to write this review which reflects inaction and not good service.

I ordered a large size kitchen I was installing myself in my. Mountain cabin property I opted to have the cabinets delivered to the Spokane store for pick up since a semi couldn’t make it where I live . I did the design with a awesome lady out of Virginia she has been great. However when I opened the first box the lazy Suzzy it was damaged I contacted her and she immediately submitted a warranty claim for me and that’s where it hasn’t been fun. They will not send me the 2 turn tables to my house but expect me to drive over 3 hours away to the Spokane store to pick them up. Said because I didn’t pay for shipping to my house . I said what am I supposed to do open all the boxes in the parking lot before I leave and check for damage ? I will not order from them again over this absolutely absurd .

If I could give less than 1 star I would. We ordered a full kitchen from Cabinets to Go and paid for them to install because they said any other installer would void the warranty. Their installers did a horrible job and I have been trying to get resolution for the faulty installation as well as the chipping cabinets for a YEAR AND A HALF with no resolution. They keep passing me from one rep to another with no resolution. Do purchase cabinets from this company EVER. They are the worst and don't stand behind their product or workmanship.

My wife and I live in Tucson. We are in process of a bathroom remodel and were in the market for a new vanity. We found Cabinets-to-Go online. We were met with a warm greeting by Lisa Figueroa, Kitchen Sales Specialist, at your local store here in Tucson. Lisa was very knowledgeable on the various products and took plenty of time to listen and ensure that we found what we were looking for. My wife and I both decided on-the-spot, that we were ready to make the purchase. Our vanity was delivered to the store a week sooner than expected. Upon pick-up, Lisa confirmed with me the order; then one of her crewmembers assisted me in loading it all into my truck. I highly recommend Lisa and her team for their professionalism, knowledge, and genuine caring for our satisfaction in their product.

I reached out to this place before buying my cabinets online and nobody got back to me ! I even called and was told they would but nope. It makes me think I must have dodged a bullet .