CabinetSet.com LLCReviews of cabinetset.com

Response from CabinetSet.com LLCMar 7, 2025

Thank you for your review!

Response from CabinetSet.com LLCFeb 26, 2025

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our team.

Response from CabinetSet.com LLCJan 20, 2025

Thank you for your review and doing business with us!

Response from CabinetSet.com LLCJan 11, 2025

Thank you for your feedback; we truly value customer input as it helps us improve our services. We noticed that your 3-star rating may not fully reflect the quality of our service, and we’d like to offer some clarification. You placed an order for a color sample on December 27 for $2.99, which covered both the product and shipping. The product was shipped from our location in Pennsylvania the next business day, and it arrived at your location in Utah four business days after shipment. This delivery timeline aligns with industry standards and our advertised shipping timeframes. Regarding the color variation, it’s important to note that colors may appear differently across screens due to factors such as display settings, brightness, contrast, and individual device calibration. Unfortunately, we have no control over these settings, which can cause slight differences in appearance. We strive to provide the best possible service while keeping costs reasonable for our customers. While expedited air shipping options are sometimes available, we cannot afford to use those options for a $2.99 order without significantly increasing the price. We understand that your experience may not have met your expectations, but we truly value the dedication of our team in ensuring smooth and reliable service. We hope this explanation provides clarity, and we sincerely appreciate your understanding. If you have any further questions or concerns, please don’t hesitate to reach out.

Response from CabinetSet.com LLCJan 13, 2025

We sincerely apologize for the inconvenience you experienced with your order. While we strive to provide high-quality products, we understand that issues can arise, and we regret any frustration this has caused. To address your concerns: 1. Missing or Damaged Items: We ask all customers to contact us immediately if they encounter missing or damaged items. These instructions are included in the tracking information emails, and we are always happy to resolve such issues. In reviewing your account, we noticed you placed two orders with us within one month. This means you should have received multiple emails with instructions on how to report issues or request replacements. 2. Color Variation: The inconsistency in color is due to the cabinets being stained rather than painted. Staining enhances the natural beauty of the wood, which can result in slight variations. This is a normal characteristic of stained cabinets and not a defect. 3. Assembly Concerns: We aim to provide clear instructions, but we understand that assembly can sometimes be challenging. If any components are not aligning properly or if you require additional guidance, we are here to assist. If you need any replacements for damaged cabinets or additional help, please reply to any of the emails you’ve received from us. We are committed to resolving your concerns and ensuring your satisfaction. Thank you for your feedback, and we hope to have the opportunity to make things right.

Response from CabinetSet.com LLCJan 8, 2025

Thank you for your feedback!

Response from CabinetSet.com LLCDec 26, 2024

Thank you for your feedback! Your designer will contact you soon and provide the quote.

Response from CabinetSet.com LLCJan 8, 2025

Thank you for your feedback!