Matthew
Look elsewhere
Look elsewhere. Cracked, chipped, assembly holes aren't line up, color isn't uniform across cabinets, instructions are often very basic, exorbitant shipping fees. Overall, not worth it.
Response from CabinetSet.com LLCJan 13, 2025
We sincerely apologize for the inconvenience you experienced with your order. While we strive to provide high-quality products, we understand that issues can arise, and we regret any frustration this has caused. To address your concerns: 1. Missing or Damaged Items: We ask all customers to contact us immediately if they encounter missing or damaged items. These instructions are included in the tracking information emails, and we are always happy to resolve such issues. In reviewing your account, we noticed you placed two orders with us within one month. This means you should have received multiple emails with instructions on how to report issues or request replacements. 2. Color Variation: The inconsistency in color is due to the cabinets being stained rather than painted. Staining enhances the natural beauty of the wood, which can result in slight variations. This is a normal characteristic of stained cabinets and not a defect. 3. Assembly Concerns: We aim to provide clear instructions, but we understand that assembly can sometimes be challenging. If any components are not aligning properly or if you require additional guidance, we are here to assist. If you need any replacements for damaged cabinets or additional help, please reply to any of the emails you’ve received from us. We are committed to resolving your concerns and ensuring your satisfaction. Thank you for your feedback, and we hope to have the opportunity to make things right.