Bret M.
Very customer focused
Very customer focused, special thanks to Alexey. Very happy customer and my clients are very happy also

We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.
Cabinets Bay LLC (cabinetsbay.com) has 131 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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131 approved reviews, newest moderated first
Bret M.
Very customer focused, special thanks to Alexey. Very happy customer and my clients are very happy also
joseph M.
My only complaint is with going throgh pay pal.everything else was great.
JIMMY E.
Good cabinets at a good price. The things we didn't like was... Cabinets we ordered were named Steam White, we got sent Dove White. They seem to look same but when we initially got them we thought oh no we got wrong cabinets. Wish they would have gave us a heads up. Second thing was that we were not told that we need a way to unload from the semi truck. So we had to arrange for someone with loading dock to get them off truck onto a trailer we had to bring then haul them home. Was sorta aggravating.
Response from Cabinets Bay LLCSep 8, 2020
Hello. Thank you for your feedback. We appreciate it. The cabinet line you have received is the one you have ordered. The cabinet manufacturers and cabinet stores are using different names for the cabinets - that is standard practice in our industry. As far as the shipping process goes - we apologize for the inconvenience. We always pay for the lift-gate and delivery appointment in order to make the delivery process easier for our customers. However, some shipping carriers can ignore our requests. We will check with our shipping broker what has happened in order to avoid irresponsible shipping companies next time. Feel free to contact us with any questions or concerns.
LAURA
we're yet to receive our cabinets because we just placed the order a couple days ago, but so far the customer relations is second to none, helping us in any way possible
Bret M.
Started off a little rough but, they finished pretty strong.
Kim S.
One cabinet was slightly damaged but otherwise I am very satisfied with my purchase
Erik O.
Great product and excellent customer service. A couple of the items I ordered came off of the freight truck damaged. I took some pictures and tried to notate the damage on my signed shipping sheet the best I could before giving it back to the driver. I emailed customer service and they began texting with me right away. I sent pictures and item numbers of the products damaged and they sent out replacement product, which arrived within a few days. Couldn’t ask for better service. In the end, the cabinets were easy to put together and went together well for install. I would recommend and would definitely order from them again.
Customer
Cabinets are beautiful and arrived quickly. Customer service is excellent.