Jenn
This is about the customer service and onboarding process.
I have yet to actually get the treatments recommended by the doctor but I had to take a moment to rate the experience I had up to now. I had zero trouble getting a treatment plan and it was done so fast I had no idea it was even looked at by a doctor. I've never done anything like this online before so for all I knew it could take weeks. I went through the onboarding process and it was reviewed and approved by the doctor. A few days later I went to check the progress and was surprised to find that there had been a problem totally on my end with a payment. I worked with a rep named Erin out of Birmingham Al and they were so sweet and so helpful, even when I had a lot of questions and concerns. They were just so nice and no matter how stupid I felt my questions were they just handled it all so efficiently. I am now excitedly waiting to see how the treatment works for me and will come and do another review on that aspect. If you are reading this and on the fence about trying it, just go for it. It is so easy to do but if you have trouble they are right there to help walk you through it.
Response from By WinonaDec 29, 2023
Thank you Jenn! Our patient care team works hard to be of assistance and Erin does a fantastic job helping everyone she comes in contact with! Thank you for your sweet words about her! We would love to hear how you are doing once you actually get started! Don't forget that your Winona doctor is just a message away for any help and support as well!




