By WinonaReviews of bywinona.com

Response from By WinonaOct 24, 2026

Thank you for taking the time to share your experience. We're glad to hear that you've had a positive experience with our Patient Care Team and appreciate your kind words about our service and fulfillment process. We're sorry to hear that you haven't experienced the symptom relief you were hoping for. We understand how frustrating it can be to invest in your health and not see the improvements you expected. Everyone responds differently to Hormone Replacement Therapy (HRT), and finding the right treatment plan can take time. While some women notice improvements sooner, others may require adjustments to their medications or dosages to achieve the desired results. We encourage you to continue discussing your symptoms and concerns with your Winona physician to determine whether adjustments to your treatment plan may be appropriate. We sincerely appreciate your honest feedback and the opportunity to be part of your healthcare journey. We wish you all the best moving forward.

Response from By WinonaOct 22, 2026

Thank you for coming back to share another review! We’re delighted to hear that you’ve continued to feel supported by your Winona care team and have noticed such positive changes over the past four months. It’s wonderful to hear that you’re experiencing fewer hot flashes and mood swings, better sleep, and improvements in your overall well-being. Knowing that our communication and care have made such a meaningful difference in your experience means so much to our team. Thank you for your continued trust in Winona and for recommending us to others. We’re honored to be part of your wellness journey!

Response from By WinonaOct 21, 2026

Thank you for sharing your feedback. We’re sorry to hear that a shipping delay disrupted your treatment and left you feeling unsupported during a frustrating experience. We understand how concerning it can be to run out of medication and experience returning symptoms while waiting for a refill. While shipping delays are outside our direct control, we recognize the importance of clear communication, compassionate support, and helping patients understand their options when unexpected issues arise. We’re disappointed to hear that your communication with your doctor did not leave you feeling heard or supported, as that is not the experience we want our patients to have. We’re glad our team was able to process your refund, but we’re sorry that this experience led you to leave Winona after seven months. We appreciate the time you spent with us and your honest feedback, which helps us identify areas where we can improve the patient experience.

Response from By WinonaOct 19, 2026

Thank you so much for sharing your experience with us! We’re happy to hear that you love the convenience of telehealth and that your experience with Winona has been a positive one. We also understand how meaningful it is to have a more personal connection with your doctor. Our secure messaging model allows you to reach your doctor on your own schedule, without the need to wait for a phone or video appointment. Please feel free to message your Winona doctor anytime you have questions or concerns about your treatment. We want you to feel heard, cared for, and supported every step of the way. Thank you for being part of the Winona community!

Response from By WinonaOct 18, 2026

Thank you for sharing your honest feedback. We’re glad to hear that you’ve had a positive experience with Winona and have noticed some improvement in your symptoms, even if you haven’t experienced the level of relief you were hoping for. We understand that every woman’s wellness journey is different, and it’s important to find an approach that aligns with your needs and preferences. We encourage you to discuss any changes to your treatment plan with your doctor so you can make an informed decision about your care. Thank you for giving Winona a try and for taking the time to share your experience. We wish you all the best on your continued wellness journey!

Response from By WinonaOct 12, 2026

Thank you for taking the time to share your experience with us! We understand that questions and uncertainties can come up along your HRT journey, and we want you to feel comfortable seeking guidance whenever you need it. Your doctor is available to help answer your questions and guide you through your treatment, so please don’t hesitate to reach out. Our Patient Care Team is also here for you seven days a week to assist with any other concerns. We truly appreciate having you as part of the Winona community and want you to feel supported throughout your journey. Thank you for trusting us with your care!

Response from By WinonaOct 7, 2026

Thank you for sharing your experience! We’re so glad to hear that you’re already noticing improvements and that your doctor has been responsive and supportive throughout your treatment journey. We understand that finding the right treatment plan can sometimes require adjustments, and we’re happy to hear you’re seeing positive results along the way. We’re also glad that the convenience of receiving care from home has made the process easier for you. Thank you for trusting Winona with your care and for taking the time to share your feedback. We truly appreciate your support!

Response from By WinonaOct 5, 2026

Thank you for sharing your feedback. We’re sorry to hear that your initial experience with provider communication did not meet your expectations. We understand how important timely communication is, especially when you are seeking treatment and answers about your symptoms. While our doctors typically respond to messages within 24 hours, response times may vary depending on their schedules and workloads. In some cases, it may take longer to receive a response, as many of our physicians also work in hospitals and clinics in addition to caring for Winona patients. We appreciate you sharing your concerns regarding the pace and format of the communication, as feedback like this helps us continue to improve the patient experience. We’re glad you were able to connect with a new provider and hope your experience moving forward better meets your expectations. Thank you for giving Winona the opportunity to support your care.