By WinonaReviews of bywinona.com

Response from By WinonaApr 1, 2025

This is such an incredible transformation, and we couldn’t be happier for you! It’s amazing how much balance can be restored when hormones are properly supported. The journey from struggling with mood, energy, and unexpected weight changes to feeling like yourself again is exactly why we do what we do. We’re thrilled that you’re not only seeing physical improvements but also experiencing such a significant positive shift in your mental health and overall outlook on life. Thank you for sharing your story, it’s truly inspiring! If you ever have any questions or need further support, we’re always here for you.

Response from By WinonaApr 1, 2025

Thanks so much for your feedback, Kristy. We understand your frustration with the rotating doctors, and we do try to keep patients assigned to their original doctor to provide continuity of care. However as soon as a doctor and patient relationship is established, the doctor is legally and morally obligated to provide ongoing care and oversight for your treatment plan as long as you are a Winona patient. There may be times when your assigned doctor is ill, on vacation, or cannot provide care. In those cases, we'll temporarily assign you a different physician until your usual doctor is available again, so you don't experience a lapse in care. This is standard practice for all doctors and medical establishments. Unfortunately, your first doctor was out of the office for a bit and you were temporarily assigned to a different doctor. Your original doctor returned to oversee your care, but will be leaving Winona. We apologize for the confusion of assigning you to yet a new doctor, and are confident disruptions will be at a minimum now! Be assured you can always send a message with any questions or concerns you may have in the interim via your Patient Portal here: https://app.bywinona.com/message We are also disheartened to hear that you find the nature of the 10 week check in impersonal. We are acutely aware that women are very busy and try to make the check in process as seamless and quick as possible. The doctors are not able to speak on the phone due to privacy reasons, but they are happy to answer any questions you have at any time via your private portal. There is no charge at all for any communication! We want you to be happy with your experience and are sorry that we fell short of your expectations. We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services for our patients.

Response from By WinonaMar 31, 2025

We're so glad to hear that you've found relief from your hot flashes and are feeling comfortable again! It’s amazing to know that our treatment has made such a positive difference for you. We also appreciate your kind words about our customer service. We strive to offer not just effective care, but also a responsive and friendly experience. If you ever need further assistance or have any questions, we’re always here to help!

Response from By WinonaMar 31, 2025

We apologize for any frustration regarding your refill schedule, NB. If you are using a different amount of medication than what was originally prescribed, then your refills may be paused or adjusted to accommodate that. Your Winona doctor sent you a message on 2-1-25 with his recommendation regarding this but he did not hear back from you to know if the new dose was effective. We don't want to keep sending medication that is not the right dose for you, and this caused a delay in your treatment until we received confirmation that you wished to continue. We understand that receiving your medication in a timely manner is important and we try to communicate clearly and effectively when it comes to your refill schedule. We value open communication and patient-centered care and will share your feedback to ensure that our patients receive the best possible care.

Response from By WinonaMar 31, 2025

We’re so happy to hear that Winona has made such a significant difference in your life! It’s amazing to know that after struggling with severe depression for two years, you’ve found relief so quickly. Reclaiming your energy and feeling like yourself again is truly priceless, and we’re thrilled that our treatment has helped with both your emotional well-being and physical health. It’s also great to hear that you've noticed improvements in your hair, skin, and overall comfort. If you ever have any questions or need further adjustments, feel free to reach out—we’re here to support you every step of the way!

Response from By WinonaMar 31, 2025

We're so glad you found Winona and that we could provide the support you needed during such a frustrating time. It’s definitely tough when you're dismissed by other doctors or face long wait times, but we're happy that we could step in and help you get the care you deserve. Perimenopause and menopause can be a challenging journey, and having a supportive team like Winona to guide you through it can make a world of difference. Thank you for recommending us, and we're always here if you need anything moving forward!

Response from By WinonaMar 31, 2025

We’re so happy to hear that Winona has made such a positive impact on your health! It's wonderful to know that your symptoms have improved so quickly and that you're feeling great again. Thank you for sharing your experience with us – we're truly grateful that we could help you feel better. If you ever have any more questions or need further support, we're always here for you!

Response from By WinonaMar 31, 2025

We're so glad to hear that your experience has remained smooth, even with your move! We understand that transitions like that can feel stressful, but it's great to know that our team was able to quickly match you with a new doctor who continued your care seamlessly. It's part of our goal to ensure you feel supported no matter where life takes you. Thank you for sharing your experience, and we're so happy to have been able to help!