Rachael
Not the doctor support or experience I expected...
I love that Winona gets women access to HRT, in fact they'll send you hormones very quickly and easily if you're able to afford them. While I am not sure whether I'm finding relief or not, that's not the issue for me. The issue for me is that, as with many women in perimenopause, my symptoms can be a bit...all over the place. And when you're experiencing that it's scary and confusing, and the process of beginning hormones adds a whole other layer to it. I had some very weird side effects when I started taking the hormones and I have had a hard time assessing whether HRT is making things better...or worse. I signed up for Winona because of the doctor support they advertise, but my doctors have been inconsistent, and honestly, I consistently get far much more thorough answers from Chat GPT than I do their doctors. Most recently, I wrote to the doctor to ask about some of my symptoms, she said she would reach out on a set schedule to understand more, so I said I'd wait to hear back, and then, next thing I know I'm charged another $300 for a higher dose which I didn't ask for, and am not confident I should take because she never asked me any substantive questions about my experience. Add that to the fact that I purchased a three-month supply of cream last month, so I would not have authorized another purchase right away, and the doctor should have been able to see that in my file. I know some women get a lot of relief, and I'm so happy for them, but for me I'm wondering if I would have been better off holding off until my symptoms were so extreme that anything was better than nothing, because this has been a bit of a struggle. Update: Even though the doctor experience hasn't been amazing, the customer service has been really good, someone reached out to me and refunded me for the charge, and I'm looking at changing doctors. We'll see how that goes, but I added a star and wanted to share the full picture of how they helped quickly.
Response from By WinonaAug 4, 2025
We appreciate you sharing your experience, and we want to emphasize that this is not at all the experience we want our patients to have. We're sorry to hear about the inconsistent support and confusion regarding your treatment plan and recent charges. We would like to reach out to get further details and review your case, in order to hopefully address you concerns directly and ensure you are better taken care of. Feedback like this is paramount to our constant work to improve our communication and processes, in order to ensure a better experience for everyone. This information is highly valued and we truly appreciate your honesty.