Lacey H.
Waste of money!
The physician doesn’t speak to you about strength of items being sent prior to sending prescriptions. You can not get your money back if the prescriptions do not work for you. It was a huge waste of money! The face cream they sent has 0.025% retinol, you can buy that over the counter! Don’t waste your money! They are very responsive, but I didn’t care for the overly expensive prescriptions.
Response from By WinonaOct 28, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate the opportunity to address your concerns. Because our products are customized prescription medications, we’re unfortunately unable to accept returns or offer refunds once a prescription has been shipped from our pharmacy. We understand this can be frustrating and apologize for any confusion. Please know that we are deeply committed to doing right by our patients and ensuring you receive the care and support you deserve. We’d be happy to review your experience in more detail and explore options to help you feel confident in your treatment. You can reach us anytime at [email protected]




