Augustina
Lack of notice before processing next refill
I don’t like being charged too soon. I have plenty of medication left yet Winona automatically processes my payment and sends more medication without asking if I need it already. With creams it’s not as easy to gauge if you’re using too much too little or just enough. It is not cheap and I don’t appreciate being charged sooner than required.
Response from By WinonaSep 30, 2026
Thank you for sharing your feedback. We understand how frustrating it can be to have another order process when you still have medication remaining. Our automatic refill feature is designed to help ensure patients receive their medication before their current supply runs out. For 30-day subscriptions, refills process every 28 days, while 90-day subscriptions process every 84 days. When an order processes, patients receive an email notification and have 24 hours to cancel the order before the pharmacy begins fulfillment. Patients can also view their upcoming refill date and pause future refills through the patient portal. We appreciate you bringing your concerns to our attention. A member of our Patient Care team will be reaching out to assist you and answer any questions you may have. We’re glad to have the opportunity to support you and improve your experience moving forward.