By WinonaReviews of bywinona.com

4.68,255 reviews
Clinics
3723 Greenville Ave, STE 83040, Dallas, Texas

Write a review

Call Directions Website

By Winona

Write a review

About By Winona

Janet's Winona Story: Finding Energy and Balance at 54Explore All SymptomsIs HRT For Me?Join A Live Q&AOur missionAt Winona, it’s our goal to take the confusion out of menopause and help women get the solutions they need. We are a telehealth company that aims to empower, educate, and treat women throughout the entirety of their menopause journey. We offer doctor-prescribed, bioidentical hormone replacement therapy that is backed by science and shipped directly to your door. How it worksFirst, we’ll gather your medical history to determine safety and eligibility. After you complete the onboarding process, we’ll connect you with a doctor in your state. The doctor will review your onboarding answers and prescribe personalized treatment accordingly. You’ll be able to message your doctor with questions or concerns anytime, directly through our platform. Once your doctor prescribes your medication, you will typically receive it within 2-5 business days. Join the women's groupRead the journalWhat is HRT?Hormone fluctuations are part of every woman’s life; from puberty to menopause, hormones spike and wane. As women enter the menopause transition in their late 30s and early 40s, estrogen, progesterone, and testosterone begin to steadily decline, creating challenging symptoms.There are over 100 symptoms associated with declining hormones in the menopause transition, some of the most common including hot flashes, mood swings, and vaginal dryness. Hormone Replacement Therapy (HRT) is a prescription treatment used to boost hormone levels, by replenishing the estrogen, progesterone, and testosterone that diminish over time. At Winona, we only use plant-based, bioidentical hormones that are identical in molecular structure to those made naturally in your body.If you’re feeling overwhelmed by menopause symptoms, you’re not alone. Winona’s board-certified physicians are available to listen to your concerns and design a personalized HRT plan just for you. Read all about HRT. What is

By Winona (bywinona.com) has 8,255 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: bywinona.com
Website: bywinona.com
Category: Clinics
Location: Dallas, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Clinics, Texas

Write a review

About By Winona

By Winona (bywinona.com) has 8,255 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: bywinona.com
Website: bywinona.com
Category: Clinics
Location: Dallas, Texas
Listed on Five Star Index: 2026

Becci V.

Sep 30, 2026

It started off great

It started off great! I ordered HRT, minoxidil and Trentoin for my face. My night sweats got a lot better, but I hadn’t had a chance to try the minoxidil or the trentoin. Around the 3 month mark, I was expecting an email asking if I needed more…that didn’t happen. Instead, I got auto billed and the prices had gone way up. When I contacted customer support, the agent was terse and wouldn’t allow me to return the minoxidil or Trentoin, claiming they were custom to me. How they would customize something without ever seeing my skin or hair, not sure. I cancelled and most companies would inquire why and see if there was anything they could do to retain me as a customer. Nope. So I am now using a different company that is more communicative, especially with billing. I do not like getting auto shipped and billed without my input. It was not a small amount that they rebilled me, in the $500 range. I never received the email they sent allowing me 24 hours to edit my order, by the way. I mentioned this when I called and they apologized. Didn't allow me to control my own medication. Shame on you, Winona. I referred several friends who will now be monitoring their next transactions.

Response from By WinonaSep 30, 2026

Thank you for taking the time to share your experience. We’re glad to hear that you saw improvement in your night sweats, but we’re sorry that your experience with the refill and billing process left you feeling frustrated. We’d like to provide some clarity regarding the pricing and refill process. Your initial order included a first-time order discount, while subsequent refills are billed at the standard price. During checkout, patients are presented with the terms of the subscription, including the automatic refill feature. Subscriptions can be paused or canceled at any time through the patient portal. When an order processes, patients receive an email notification and have a mandatory 24-hour waiting period before the pharmacy begins fulfillment. During this time, the order can be reviewed, edited, or canceled for a full refund. Because these treatments are prescription medications, we’re unable to accept returns or issue refunds once an order has shipped from the pharmacy. This is consistent with standard pharmacy practices. You can review our full cancellation and refund policy here: https://help.bywinona.com/en/articles/5364409-cancellation-and-refund-policy We’re sorry that your interaction with our team left you feeling unheard or unsupported. Providing clear, compassionate support is important to us, and we appreciate you sharing this feedback. We wish you all the best moving forward.