fellow
Winona never ships with enough transit…
Winona never ships with enough transit time so I ALWAYS end up running out before the new prescription arrives. I have tried monthly to get the date reset and there answer is I need to contact them every single time to ship it early or pay more for expedited shipping. I still have symptoms but they had no answer for that and kept prescriptions the same. Went elsewhere and easily got the right dosage for me and works much better. Oh and cheaper!
Response from By WinonaMay 26, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you experienced with your shipments, refill schedule, and treatment. For continuity of care, payments and prescriptions for 30-day supplies are automatically processed every 28 days, while 90-day supplies are processed every 84 days. However, we understand that shipping delays can still occur, and we recognize how stressful and frustrating it can be to feel concerned about running out of medication. If patients would like to adjust their refill dates, we ask that they reach out to our Patient Care Team after each refill so we can manually update the next processing date, as our system is not currently able to customize refill frequencies (e.g., every 26 days instead of every 28). We understand that this process may feel inconvenient, and we sincerely appreciate your patience and feedback regarding this experience. We also understand how important it is to feel heard, supported, and confident in your treatment plan. We’re sorry if you felt that your concerns and ongoing symptoms were not fully addressed, and we appreciate you sharing that feedback with us. Thank you again for taking the time to share your experience. Feedback like yours helps us continue improving our patient experience. We sincerely wish you all the best on your health journey moving forward.