Byram HealthcareReviews of byramhealthcare.com

BUYER BEWARE: Ostomy supply companies are notoriously bad but Byram is the worst. Most of the negative reviews are accurate. Many of their sales reps DO NOT SPEAK FLUENT ENGLISH and they will not transfer your call to someone else. They WILL NOT fix errors in your account info so you can order from the internet. If you give a negative review to questionnaires, they will call & harass you!

This company is literally a joke, and should be closed down and purchased by a more competent company.

If I could give this company zero stars, I would. My experience with this medical supply provider has been nothing short of infuriating, and I would strongly caution anyone—patients, caregivers, and insurers alike—to think twice before doing business with them. First, their communication is abysmal. They routinely provide misleading or outright false information to customers. What you’re told on one call will contradict what you’re told on the next—if you can even reach someone. Their billing operations appear to be outsourced offshore, and trying to resolve even the simplest issue turns into an endless loop of transfers, scripted responses, and representatives who lack both authority and accountability. Dispute resolution is virtually nonexistent. Second, their billing practices are deeply concerning. Charges are inconsistent, often inflated, and extremely difficult to verify. In my experience, they overcharge insurance companies and create unnecessary complications that ultimately impact patients. Transparency is clearly not a priority. This pattern of behavior is not new. The company was involved in a $20.9 million settlement in 2016 related to a kickback scheme alongside a manufacturer, raising serious questions about its business ethics. More recently, it has also faced class action lawsuits concerning its employment practices, including the 2024 case Dudley v. Byram Healthcare Centers Inc. These are not isolated incidents—they point to systemic issues. From start to finish, this has been the worst company I have ever dealt with. What should be a straightforward and supportive service—providing essential medical supplies—turns into a stressful, time-consuming ordeal. I ultimately chose to take my business elsewhere, and it was the best decision I could have made. There are far better, more ethical, and more competent providers out there. Avoid this company at all costs.

This company consistently has information mistakes! Even when the doctor verifies and confirms orders efficiently, this company seems to always drop the ball! I have contacted them twice now in the last 2 months since December because they questioned my mom's account. After getting it re-established last month only to run into it again this month is unacceptable! I can see why they only have a one-point rating and we will be taking our business elsewhere!!

This medical supply company is a complete waste of time to deal with. They have repetitively lost prescriptions and medical notes that my doctor has faxed in. I an told that His office has sent it 4 different times. I finally ask for a copy of the paperwork and faxed it myself only to have it lost as well. Finally I got someone on the phone, got their email address and emailed the documents while I had them on the phone. They confirmed receipt. Let's see if they can loose it again.

I have not only been having a discrepancy with trying to reach Customer Service Representatives with Byram Healthcare continuously but also finally when I talked to a worker there, she tried to tell me that my Well are Trillium Advantage Medicare member i.d. # is not active & canceled my order for my incontinent supplies. And it's not true so I called the appropriate places to get it reverified & she is wrong after all from Byram Healthcare Medical Supplies. Please, don't make the big mistake by even dealing with this business, which is obviously under using poor business practices. Find out about a different Medical Supply place instead or you folks will regret Byram Healthcare & the huge hassle that this has been for me.

This company has terrible shipping and reordering supplies. Most time they are late delivery I will order and order wont place until 2 weeks later. Then you try talk with support representatives and get no where . If I could give zero rating I would. The supplies are good quality but the way they run their business is terrible . I WOULD NEVER RECOMMEND THIS COMPANY !

I received a voicemail and text saying my son's order shipped 1/26. Since then, I have called 4 times and each time had to give a ton of information and was told the items would now be shipped. It is now 2/23/26 and I don't have faith they will actually arrive. The people on the phone are ridiculously difficult and just keep repeating themselves without actually listening to me. I thought dealing with Apria was bad....but this place is far worse!