Byram HealthcareReviews of byramhealthcare.com

I suspect Byram of fraudulent billing to myself and Blue Cross. I received a brand new bill for supplies that were supposedly sent 1 year ago. The billing statement is labeled First Notice. It's a new bill for supplies that they say were delivered last year. If they had delivered supplies, why wait an entire year to send the first bill? The statement shows that they were paid by Blue Cross, and the remainder is my responsibility. I made a call to Byram, and the charge was immediately erased, without even explaining my issue to them. How easy it would be to bill clients in a different insurance year for supplies that one might have a slight memory of possibly receiving. Medical bills are so numerous, and so many different companies are involved in separate charges, it's often simpler to pay bills that "ring a bell", rather than investigate dates and deliveries, given that Byram puts you on an interminable hold on the phone. So, I took the time to read and check up on the bill, and when I called, they dropped the charge. Methinks they gamble on most people just paying, rather than complaining. I wonder how often the insurance company catches the "error". I plan to inform Blue Cross.

I used Byram Healthcare for my diabetes supplies, whcih was a HUGE MISTAKE! Byram did ok at first and sent my supplies as needed, properly billing my insurance. Out of no where, they fail to send my transmitters and do not notify me as to why. When I called them I was told I had a balance due over $700. I had NO insurance changes, etc. so I was confused - the customer "service" agent was rude about it. After a lot of wasted time and digging I found out they were sending things out sooner than they should have and prematurely billed my insurance, so guess what? It wasn't covered. After pulling several documents, multiple calls, etc. I filed a complaint with my insurance company (useless) and against Byram. Since I never heard back or received any more balance due letters I assumed it was taken care of as it is pretty clear they KNOWINGLY prematurely sent/billed things to get more money. Boy was that a mistake, this so called company sent me to collections! Nothing from them stating I still owed money, nothing rebutting my complaints or acknowledging them, NOTHING. This company is A COMPLETE JOKE and there are plenty of suppliers who actually KNOW THE BUSINESS and CORRECTLY bill insurance instead of fraudulently billing early to collect more money!

Absolutely horrible customer service. I have been on hold for hours and no one has answered the phone. I tried the call back method and no one called me back. Being in the healthcare profession, customer service is very important and Byram Healthcare is absolutely horrible with it. I am leaving Byram and switching to a different provider.

When I hear the name byram healthcare my blood begins to boil! They have no sense of urgency and when you ask to get help from a higher power with them, there is nothing, no one reaches out to call another department to speed things up, or let me talk to my supervisor to see how I can help. My daughter has been without her cgm for 2 weeks, and they don’t care. I have tried to speed up the process by getting my dr and insurance to send them everything they need but the faxes get lost in some dark abyss and they say they never get them. If you have to go with them like me because of insurance just give yourself at least 30 days before you will see any supplies. On reorders, order a month in advance. Their customer service is absolutely awful, so don’t expect them to bend over backwards to help you for any medical need! If you can go through anyone else then do it.

No sense of urgency when dealing with byram. They are rude, can answer no questions, delays shipments to the point that you run out of supplies waiting. I have gone back to using a needle rather than dealing with byram. Next pump decision will be made based on whether byram is involved..if they are I will choose another pump that they dont provide supplies for. What a huge joke this company is!!

I called in my order for CGM sensors on December 20, 2020. I told the representative that I had 4 days remaining on the last sensor device. Byram Healthcare told me that my order would ship the following week. However, it didn't ship until January 5, 2021. Why does it take so long to just ship the units. I was out of CGM sensors for 7 days. The performance of the units is excellent and I've become dependent on them to control my sugar levels on a constant basis. To be left in limbo without supplies is unforgiveable. I complied with all their requirements, yet was left without supplies. Compounding the problem is that I can no longer order test strips to handle the downtime created by lack of sensors. This level of performance leads me to ask if there is another distributor for the product that can handle shipping more efficiently.

Terrible customer service. Threats of sending to collections and the bill wasn't even due yet. Will try to contact my doctor to see if I can get a different provider.

Do yourself a favor and never ever order medical supplies from Byrum healthcare. It is seriously bad all the way around. You won’t be able to get a hold of customer service, but you will be constantly trying to get a hold of them because of the constant mistakes that will end up being very unnecessarily expensive. I was charged over $1000 because of a mistake, then promised it would be resolved after weeks of making me jump through all the hoops, then Months later, without warning, they sent it to collections. Now I’ve been on hold for and hour and a half trying to fix this nonsense.