Byram HealthcareReviews of byramhealthcare.com

Where to begin. Well, customer service asks a question they interpret the answer as an automatic "buy it and I will take the unnecessary upsell", then if I ask a question the answer is typically "I will get that order processed for you now". They will not in any fashion work with the insurance company to get items ordered after they have horribly screwed up the initial order and insurance claim. I am pretty sure that they are price gauging on diabetes supplies, or at least trying to defraud my insurance company. They wanted to charge me $1400.00 for supplies that are $0.00 out-of-pocket cost with my policy and I had my insurance company on the phone with them while they did this. I am not sure if I can give 0 stars, but if I were you I would stay far, far away from these swindlers

I ordered a breast pump in April 2022 and confirmed that it would be covered by insurance and through Byram. They sent the pump without getting it covered first. When they filed the claim they put in the wrong birth date and wrong state of insurance despite having the correct information so obviously it was denied. I have called several times and have had my insurance company call twice to get the problems corrected and they are still sending me bills and saying it will be sent to collection agency if unpaid. I finally waited on hold for almost 2 hours to speak to a supervisor who claimed to have corrected the issues, but when I asked him to send me a confirmation email, he hung up on me.

my wife ordered a breast pump which it supposed to be covered by our insurance. We called them 4 times giving our health insurance details and they always said that they will upload it. Now they send our $95 bill to collectors although the breast pump is covered by insurance. Moreover, we called them before ordering the pump to be sure it is covered and they said yes. This is a company which needs to stop doing business.

Worst company ever. They do not understand the basic insurance provider process. Shipping supplies always has to be "Forced" by hours and hours of phone calls. If you can find your supplies elsewhere do it! Byrum - If a patient lives in NC - you don't automatically assume Blue Cross of NC - what if the employer is in Illinois? For 2 years you continue to ask BCBS NC and keep getting denied claims.

Horrible experience with company for a elderly parent. initial order flew by, subsequent orders a complete joke. Should be ashamed to be in biz.

I placed an order and went in circles about coverage. They are listed as a in-network provider for Cigna, however their verification department failed to communicate numerous times over a two week period that Cigna does not cover the items needed under their Durable Medical Equipment but rather their pharmacy side. During the two weeks they kept on stating the issue was not with the insurance but an issue with my healthcare provider. Each time I called and talked with someone, it was a different story. Finally, Cigna called on my behalf and they were able to resolve the issue was on Byram's end. Ended up going with a different vendor after this experience.

They're a predatory company. They overcharged me for supplies for over a year. I would call my insurance, who would tell me the price I should be charged, and that my supplies should be well covered, only to get bills from Byram at full price. They didn't bill my insurance correctly for almost a year. I had multiple billing issues and claims set up to be properly ran through my insurance, and my insurance was notified and waiting for them to contact UHC. Never happened. Got sent to collections. Had multiple phone reps from Byram telling me I was not getting charged right and they were going to fix it. Never happened. Told them OVER A DOZEN TIMES to contact me by phone or by email regarding any corrections on my account, was promised A DOZEN TIMES that they would contact me THEY NEVER ATTEMPTED TO EVEN ONCE. They're by far the worst company in any facet I've ever had to deal with in my life. I just want my CGM and pump supplies billed correctly. That's it. It's simple stuff and they cannot do it correctly. Everyone I've ever talked to from customer services seems like they're a new hire who doesn't know what to do, and every time something gets "escalated" I never hear back. Even when something eventually did get correctly charged THE NEXT ORDER THEY CHARGED ME FULL PRICE AGAIN. Avoid at all costs. I'd rather end my own life than deal with this company again. They deserve to be burnt to the ground.

If we could find an alternative to Byram we would. It is issue after issue with them. The communication between Byram and doctors office's are ridiculous and a failure. How can they have one job of supplying sick people with supplies and fail so massively. This company is so inconsistent and unreliable. Failing sick people that desperately need these supplies.