Byram HealthcareReviews of byramhealthcare.com

Zero stars. We have had to deal with Byram Healthcare for the last few years and even before the pandemic their customer service has been horrific. To the point where having to contact them through chat or phone gives me anxiety. I have a daughter with significant medical needs and she needs her supplies on time to keep her healthy and despite me ordering on time every month they never arrive on time leaving us in the lerch scrambling to borrow or purchase supplies out of pocket. This most recent experience was a complete disaster and has caused me to close our account. I contacted them four times the past couple weeks trying to get this problem resolved so we would not run out of supplies. I received four different stories as to why our supplies could not be released, one even telling me we needed a new prescription after someone else had just told me we didn't. One says it's because our last order was a 90 day supply which it clearly was not, I have order numbers and packing slips to the contrary. Somehow once I start bringing up order numbers and item numbers I magically get disconnected or transfered to someone else who gives me a different story. If you value your sanity and healthy blood pressure levels I recommend anyone other than Byram Healthcare.

Totally disgusted with customer service and don't know where else to receive my supplies. Was told they ship 12 weeks supplies 4 times a year. Does that not equal 48 instead of 52. My insurance company called and were given the same story. So here I am on 11/7 waiting for an order they assured me I would receive on the 3rd. Spent three days on the phone trying to explain I had no more sensors and neeeded my supllies because I do a 2 day change, (Two MRSA abscesses). Don't let them put you on hold or transfer your call, you will spend hours waiting for someone who tells you nothing. Type 1 diabetic post total pancreatectomy. Believe me, you are on your own.

Abysmal customer service agents. They are misinformed and poorly trained. This week I called 3 different agents who all told me completely different answers about my order of diabetes supplies. CEO Perry, do better than this.

Truly the gang that can't shoot straight. Over and over and over... Trying to get and order processed and fulfilled is one of the worst headaches in life. From one month to the next I experience different problems in getting my order shipped to me. My doctor is constantly having to send in a new prescription even though she sent one in the prior month for exactly the same order quantity. It is a mystery how this company works. I don't want to have to solve it, but after years of their incompetence and indifference I may have to. If you have the choice of a different company to handle your needs, please take it. Your life will be much less stressful and complicated.

One of the worst companies that i have ever had to deal with. Their customer service team is completely incompetent and unwilling to help. I was called a liar, one rep referred to me as a "girl" while he was yelling at me. They have been unwilling to correct an error they made. I have reported them to the Better Business Bureau. Horrible horrible company!!!

I wish I was able to give no star. A week ago , I place an order for insulin pump. The person I spoke with was Kayla L. This is how she told me her name. A week pass by and I didn’t hear anything from Byram. I called them back and ask for the status. I got a chance to speak to the same person (Kayla). She told me they been sending prescription request to my doctor’s office every other day and they didn’t get anything. I asked her how come I didn’t get informed. She said we notify the patient after the third time. I still didn’t hear anything after the third attempt. After I finished with her , I called my doctor’s office and they said they didn’t receive any request from Byram rather they get one from ASPN and they send the prescription on 09/29/2022. I am so confused with all this. When I put my order I contacted byram cause to get all my supplies from one pharmacy. Even when I call back no one told me the order is going to be process by ASPN. It is extremely difficult to get in touch with a person with the ASPN phone line. I am taking about insulin pump. I am not even sure what to do next. I am just writing this to get help if there is any better supplier we can work with. I REALLY DON’t THINK THEY CARE ABOUT THEIR CUSTOMER.The company is supplying critical product like insulin pump. It is not even a cheap , It is extremely expensive. Regardless of all the fact , the back and forth is too much.

Long wait on the phone and customer reps unhelpful and unable to solve problem.

Garbage of a company, Medicare needs to drop them