Byram HealthcareReviews of byramhealthcare.com

Began the process of reordering 14F catheters on December 5th, complying with all their documentation requirements for Medicare payment. Nearly a month later, still no supplies and being told the order will be canceled after nearly twenty back-and-forth dialogs with these jerks and my healthcare team at Providence. Byram has supplied me with the criteria to satisfy Medicare. The questions and answers have been related to my Providers: 1. Q. date of visit, A. 12/27/2023, 2. Permanence or need?, A. BPH (declined) permanent urinary retention (pending), 3. Q. Type of catheter?, A. A4353, 4. Q. Frequency of use? A. 3xd, 5. Q. two UTI w/ culture A. lab results provided, 5. Doctor's signature on attendum to chart notes. A. Done. Everything forwarded to these people and still declined blaming it on Medicare. Dealing with these fools is like a light bulb joke. Tired of calling my Provider's office and getting updates from Byram why the most recent submission has failed. No more!!! Next step is to start the process with a different supplier. None could be worse. Incompetence would be a major accomplishment here. You don't get a mountain of one-star reviews by doing things right.

Don’t do it! This company is the WORST when it comes to your survival. Here a small example. They will only issue a 30 day supply, won’t fill your order til those 30 days are up and insurance pays out first THEN they take 2-7 days to fill your order. So that puts you ATLEAST several days if not a week longer without supplies. I quit using them because of this in 2018 and started paying out of pocket (much cheaper) for the supplies. Fast forward to this year, my sons pump messes up and my insurance makes me go through this company to get it. I was told on Oct 12 2023 that my pump was going to be 2 day shipped to me since someone has to sign for the pump. Here it is Tuesday off 17th, I’ve now taken 3 days off work for this “2 day shipped pumped”. Money that I make to pay for my kids life saving products, and I have no clue when it will be here. No tracking number, no one responds to emails or phone calls. I hope my insurance will drop this company. DO BETTER BYRAM!!!

I have been waiting 3 weeks for my diabetic supplies. I have called them 5 times and every time they have a different excuse. I have been completely out of CGM sensors and test strips for 15 days. Since I have no was to test my blood sugar I am just guessing at how much insulin I need to take (3 times a day). Byram is the worst!!!

Order placed 9/25 - nothing on 10/10 and when I call I am told matter of factly that the order will be shipped “tomorrow,” a Wednesday, but won’t be delivered until next week = THREE WEEKS since ordered!! When I said that their emails should tell customers how long it is between order & receiving, the rep HUNG UP ON ME. 100% unacceptable.

I was told when I first switched to Byram, was told I was covered 100% on all my ostomy supplies. Then 2-3 months later I start receiving bills! Sorry, I went to put in an order and they won't fill it until I pay. I'm done with you people! I live on Social Security and my name is not Rockefeller!! I'm very disappointed!

The company is running like a scam and customers need to be careful with them. I ordered a breast pump with them in Feb. this year and received the shipping information in July. After I received the shipping info. I quickly called their customer service and offered to send it back because I already received a breast pump from another company and my insurance would not pay for two. However, their customer service person kept telling me that they won’t accept the breast pump being sent back once they shipped it. And they also told me that they will try to charge my insurance and won’t charge me for it. After I received the breast pump, they tried to charge my insurance for $300 and got denied. Then they sent me a bill for $95. After receiving the bill, I called them immediately and the customer service person said he raised the issue to the billing department and they will write off the bill. One month after that, I got another letter from byram healthcare asking me to pay $95 for the breast pump. I called them again and the customer service person said that they will raise the issue to the billing department and provide an update within 24-48 hours for the write off. After 48 hours, nothing happened. I called again, they said they are still in the process of writing off the claim. I mentioned to them that for more than a month ago, that was what I was been told and I started to question if this is a scam. Because they can use this strategy to keep delaying and ruin people’s credit. I think the victims with myself included should seek legal help and find a lawyer. I am very concerned with the way byram do business which is running on being dishonest and scamming people!

I have been using Byram for 5 years (because that is my only option) and I have struggled getting my CGM's and transmitters every 3 months for 5 years and two different insurance companies. Recently it has gotten 100% worse, which I didn't know was possible. I ordered my supplies on 8/15 and still don't have them OVER a month later, with my doctor and insurance being actively involved. They lie, blame the insurance, doctors and everyone else they can! THIS is NOT okay and messing with people's health!!

We fell my husband has been discriminated against he is disabled and battling cancer that they will not help clear this issue up. He has trouble getting no blood from picking his fingers, so we do not know what his sugar is doing. No one will listen and help clear this up. Americans with Disabilities. We last got the libre in May. so this is September.