Byram HealthcareReviews of byramhealthcare.com

Over the past year, Byram is almost inaccessible, unless you are ordering or paying a bill. The chat line often does not work. They do not have anyone available until it is after 0800 Utah time. If you call the only number they give you on the website, you get someone who does not speak English clearly and who have a noisy bunch of people in a call center making it even tougher to understand them. If you ask for a supervisor, they say none are available. The billing errors mean I cannot order because they say I owe something and I know it is incorrect. I had to get both Wellmed and United Healthcare involved. Byram said they would need 7 days to answer. It was nearly a month! On my last Medicare statement received yesterday, I showed several claims for CPAP masks and I have never had a CPAP. They tell me they don't handle CPAP supplies, but these bills were from 2021 and 2022. When you call billing, they will tell you that you claim was declined and you owe more because it was a (and here they give a letter and number on coding) and when you ask what that is, they just say they don't know. And they are billing? Sometimes I get bills from three years ago. I have dealt with them for years, and in the last year or so, they are making big errors, or not processing an order. If you use their chat line, MAKE SURE you print the chat summary. I did that last week and could prove that I did ask that they process an order for a transmitter. Keep good notes, and if you have too many problems, get your insurance company involved.

This is by far the WORST medical supply company I have ever worked with. They’re money hungry and do not know how to communicate anything. I have had my account flagged so I couldn’t order my life sustaining supplies, twice now. Both times I was flagged was because of a mistake byram had made. Don’t bother wasting time or money with this company

I ordered without issues from Byram several years ago, but they have become very unprofessional, in my opinion. Customer service reps seem incompetent, and some very hard to understand on the phone, now. Recently, I ordered a cash pay order and got charged twice, which I am waiting to dispute with my credit card company since the Byram rep I talked with couldn't help me. On another recent order, I was told they would call to confirm that my insurance was going to cover my order (I have new insurance and do not need to do cash pay anymore!). I never heard back from them and I see through my online account that my order has been shipped. I even did an online chat and got nowhere. The person didn't seem to understand what I was asking and abruptly ended the chat without a resolution. I sure hope the insurance covers this order, because I know I can get it cheaper elsewhere. I will likely search for a company with better reviews to order from in the future. As I said, they were easy to work with last time I ordered through them (2020), but that has all changed. I definitely do not recommend Byram now.

I would have given them 0 stars if that was an option. This is the worst company I've dealt with to purchase my Dexcom sensors from. Customer service is terrible; it is impossible to escalate a problem because the reps refuse to transfer you to a supervisor. I've spoken to five reps and no one has been able to provide the information I needed. It is also impossible to use their website; after over four years of being a customer, the system will not let me access my account online. I will be calling my insurance provider and start ordering from a different supplier.

I used a different company, left because of service and went to Byram on a friend's recommendation. Had to go back to original, now back with Byram. I'm convinced the customer service reps make it up as they go. I literally get a different answer from each person whether by phone or chat - they don't reply to emails. "I can help you" (not so far), "we don't transfer to supervisors) she's busy and will return your call within an hour" (never) , "here's my extension call me directly"... so your msg will go to voicemail that I won't return, "we aren't allowed to give our ext so ask for me by name and they'll transfer you to me" (we don't do that). A barrage of text and email reminders to reorder - "it's too early, we'll hold your order". "That order number doesn't exist" - you mean the one I sent a screen shot of from your website? "Since the Rx is good for a lifetime, and unless your insurance changes, it doesn't need to be verified each time" Admittedly my order isn't straightforward, but I do know I'm not the only one in my situation. There are smaller supply companies that I never hear complaints about, but so far I haven't found one that carries everything I need. I'll check the "Let Byram Healthcare know" box below, but I'd bet the farm that no one ever gets a response. (Date of experience is difficult to pinpoint since I've called twice, chatted three times, and emailed 3 times over the last few days.

This company is absolutely wortless!! Can't get ahold of anyone, then a back and forth! Bullsh!t of a company!! You shouldn't be in charge of anyone's care!! Then they shipped my order without helping apply for the hardship program! Now they say I have to pay to ship them back!! This company is the definition of incompetence!! Last but not least, you can't understand half of the people I talk to! If you can find anyone else to take care of your needs, do it!!

If I could give them a zero, I would! My insurance has not been billed properly and Byram Healthcare states that the claim was denied, but it was actually never submitted and I am being billed 100% of the amount. They billed my first order to insurance successfully but then subsequent orders have had issues either with what was actually sent out, the billing process, or both. I received a bill for my April 3rd order at the end of May and each month thereafter it's the same story. Each month when I call, their billing dept. "sends it back up to their insurance department to review" but nothing is ever done. Byram never follows-up -- I have to call them and there are never any answers or a resolution. How long does it take? It's been nearly 4 mos. since my order and it still has never been submitted to my insurance properly (or at all). At some point, my insurance is going to say, "tough luck, it wasn't submitted within the allotted time," and Byram will try and come back to me to collect. Don't waste your time and money!! Go somewhere else that will actually take care of you, process your insurance claims properly the first and every time, and not just try and placate you each time you have to call for an update or to tell them to resubmit (or in my case just submit) the claim.

This company is the worst I have ever dealt with. You cannot speak to a person in the U.S. because all of the customer service is overseas! I ordered supplies on July 11, 2024 but because the computer says my 90 days from my last order is not up until July 26 the order will not be filled. My last sensor expires today! Good thing my insurance company doesn't require this of my heart medication or my cancer meds! I will find another company to deal with. I will spend my money with someone in the U.S. who gives a crap about my health!