Byram HealthcareReviews of byramhealthcare.com

Sent me outdated dexcom G7 and all 9 did not work. Never responded to my complaint. Also took forever to get my information complete. STay away from these idiots.

I have been dealing with Byram for 6 months. In these 6 months they have gotten our insurance information wrong and 6 times I tried to change it. I go to order supplies, and I have a bill that I have to pay first. I have a bill because they are filing the claim with wrong information. I pay the bill to get my supplies on time then call in and battle with them to get a refund then correct my insurance information with them. Next month I go the same things, 6 months, 6 times. I had enough and canceled. They are aware of the problem; don't care to resolve it and don't care I am going to a different company. Be aware.

This company has come apart. I don't have the energy to describe all that has happened over the years, however, please trust that after many years of being a customer, I have moved on. I highly suggest you find another provider for your needs. Please read the reviews below. They are accurate!

From poorly programed auto-responce prompts to a very low efficiency system, I'm amazed that this company is functioning at all. Byram needs a thorough overhaul in system protocol and communication. Until that happens, this company will continue to loose customers and maintain dismal ratings.

The WORST customer service. After being transferred 4 times and on hold for at least 15 minutes each time, I was connected with the rudest person who was supposed to help me set up an account to place an order. She put me on hold to research my insurance coverage, though I have a prescription and had been referred to them by my insurance company. She had me on hold for over 30 minutes and then it was disconnected. I did not get what I needed. I did not set up an account. I did however, waste about 2 hours of my life hoping I could cross this off my to-do list and begin the treatment that my dr recommended. If you're looking to waste your life and be discouraged by the medical system, give them a call!

Horrible customer service! I called repeatedly to update my insurance information but they still have it incorrect. The billing department says they cannot submit a claim and aren’t allowed to place outbound calls to my insurance company. When I called back with my insurance company on the line they hung up on us TWICE. When I asked to speak with a manager the representative said they are not allowed to transfer calls to management. My insurance says they will gladly pay if they just receive a claim. So now I will send the invoice directly to my insurance company and will NEVER use Byram Healthcare again. Worst company ever!

I have been forced to use this company to get my insulin pump supplies for years now. This company starts out fine, and then they get slower and slower and ruder and ruder. On numerous occasions, they have messed up or simply forgot to send a bill out, so they charged me astronomical amounts MONTHS after the order (this last one was from FEBRUARY...it is OCTOBER). They will tell you, "We've repeatedly tried to contact you," and give dates entirely made up. When you confront them with their lies and offer to show proof of their lies, they tell you it's not necessary, they just need you to provide the "correct information." They have also done this with phone records, and when I asked to be allowed to hear the recording in question (which was of myself and a representative of theirs), I was told they couldn't find it minutes after being told that the manager had reviewed the recording. This company has been nothing but nightmares and poor experiences for all but the first few months I have been with them. They have zero concerns for their customers, and when you reach out, they are rude as all get out.

customer service is horrible. The service representative lied to me about what the billing department had told me. My insurance no longer uses them and will not pay for supplies, I tried to return diabetic supplies in unopened box. They refused to accept the return.They refused to let me speak to a manager. It is no wonder united cancelled their contract