Byram HealthcareReviews of byramhealthcare.com

Run don't walk away from using Byram for your RX needs. Peoples Health or United Health Company uses Byram for 1 Medicare in particular RX. I knew from using them years ago to avoid them at all costs. My local pharmacy part of the states largest hospital network with dozens of 350+ hospitals about 5 within a 15 mile radius of where I live has their own in house pharmacy. They are incredible and deliver my meds the same day. I'm sure it's more then $10,000 a month. A lot by most standards. Just 1 Medicare and United forces my local pharmacy to go to a outside supplier. I'm sure it's to save a buck or 2 but it's my cheapest prescription of probably 15 I use. So, I called Byram and after wasting 30 minutes giving my policy info and repeatedly my Medicare number was asked if I've needed it in the past 5 years or pre-Covid. Sadly, Covid-19 is about the least important event in my very long life. I can think of 50 more important dates. Then I was told I had a old unpaid balance for a few bucks. So after wasting up to an hour I was passed on to another person in their accounts I guess. He didn't know who I was or what I needed or why I was transferred to him. The same rudeness I dealt with Byram before and had a NG next to their number in my cellphone. Within 15 seconds he just hung-up on me. My local pharmacy and the head pharmacy are Godsends. We live in the country and she's actually brought out meds after a 12 hour day. My problem still is unresolved and United gave me other providers but they will not under any condition fill this RX at my pharmacy. They blame it on Medicare and 'contractual' arrangements! I've run into certain meds they don't want to fill but give me alternates that are twice as expensive. Go figure. Please, don't use Byram. Eventually you will be poorly treated and stressed out.

When ordering a breast pump, Byram was unable to verify my insurance and kept telling me they needed more information. The customer service representatives were not good at explaining what the problem was, and left me confused every time. It took more than two weeks of me calling them (by the way their phone system is also quite nonfunctional) and trying to get an answer and some direction before I finally gave up, canceled my order (reminder that a breast pump order is time sensitive!), and find another company who was able to process my order, confirm my insurance coverage, and deliver the product on less than 5 days. I would not recommend using Byram Healthcare.

My insurance changed on 1/1/2025. I knew it would be bad and did my best to be proactive. Insurance companies hold such a tight control on refills that any disruption means you will have to go without. My endocrinologist went on medical leave. I can't get an appointment until April, 2024. My PCP saw me in order to get a 'Chart Note' required by Byram. Then they required a prescription w/new Dr. name as 'Treating Physician'. Then they required PCP to sign and date prescription. Then they required pre-authorization. Meanwhile each call I was told they had everything, and it would be shipped the next day. Their website is awful. The entire time, orders are canceled w/no explanation. They don't even show the canceled orders. They don't inform you of cancellation. Each time I called to say 'Where is my order that you confirmed?'

They cancelled my order without my approval and refuse to run through insurance and didn't even tell me. You cannot speak with a manager or lead to correct - had to find a last minute decision to buy directly for my diabetic supplies!!! worst distributor ever - Tandem and Dexcom should remove rights to distribute

I would like to formally express my dissatisfaction with the services provided by Byram Healthcare. Despite my repeated submissions of referrals, it appears that they are not acknowledged unless I call to create/place a DME order. This inconsistency in communication is frustrating and leads to unnecessary delays in receiving the services. Calling within 24-72hrs after submitting a referral often feels too soon to expect a response, yet waiting beyond that timeframe still results in no acknowledgment or updates. The Byram Healthcare website does not allow me to place orders either, leaving phone calls as the only viable option for me. When I do reach out, I frequently encounter long wait times of 30-40 minutes before I am able to speak with a representative. Many of customer service representatives, particularly Mr. Cortez E., have been quite rude and unhelpful during our interactions. Their lack of professionalism and empathy is disheartening and disappointing. I hope this feedback will be taken seriously in order to improve the quality of service provided to patients.

As a nurse in a clinic who helps patients get their urology supplies, I'm shocked by the incompetence and unprofessionalism at Byram. We've been trying for WEEKS to have them fulfill an order for a longstanding client. They provide inconsistent answers as to what the delay is. First it's the doctor's order. Then it's the visit notes. Then, it's that the notes are unsigned. Then they're missing key phrases in the notes. Every time demanded to speak to someone in authority. First I was told there wasn't anyone, then I was told they're in a meeting. And 3 weeks later, they still have not sent the supplies, without which my client has a medical emergency. I told Byram this, and what do they do? Tell me I'll get a call back, never take my number, and make more empty promises. Byram doesn't give a shit about patients. And if you work there? You're PART OF THE PROBLEM because you do NOTHING.

WORST experience ever. Unacceptable customer service. I called to cancel an order and emailed as soon as I realized I ordered the wrong pump, they sent it anyway. Took over a month and multiple follow ups to receive a label. Wrong exchange was sent and I opened the box to see if it was the right pump - now they won't accept the return and get me the portable pump like I asked. Customer Service is too busy educating me instead of helping - and not in a good way. THe pump I got is 130 on target and amazon and i paid 100 to go through insurance. To save 30 dollars I have spent hours on the phone with your terrible team and to NO avail. I will contact insurance to decline claim.

Complete failure in handling my diabetic medical equipment order. Despite calling every two days to ensure my order would be processed before year-end, they repeatedly dropped the ball and didn't complete it until January. The result? I'm now stuck paying over $1,000 out-of-pocket because the order missed my previous insurance coverage period. My numerous attempts to resolve this were ignored until it was too late. For a medical necessity like a diabetic monitor, this level of incompetence is unacceptable. Their negligence directly caused me significant financial hardship that could have been easily avoided with basic customer service. I strongly advise finding another provider who takes their responsibilities to patients seriously.