Byram HealthcareReviews of byramhealthcare.com

Nutty. These folks are scammers, I guess. Received a bill for my mom (deceased)….bill said she ordered wound care supplies Dec. 5th 2024. First bill comes June 6th 2025??? No itemization of what was ordered. They say they can’t tell me what was ordered. But it was $814??? They say insurance paid -0-. But they ‘discounted’ the whatever-the-hell it was she “bought” by $690…and now it’s just over $123.00. Okaaay….hmm. Fishy. So, I look up to see what was going on Dec.5th 2024. Mom was IN THE HOSPITAL with no access to her credit card on that day and a few days both prior and aft. I said she is deceased and they want a death certificate. Um, that has her social security number on it. Deceased or not, you DON’T just send that to random companies. EVER. You send a death certificate for things like life insurance polices, retirement accounts, property deed transfers, probate, etc. On the bill, it states that you can pay your bill online. It wouldn’t allow me to set up an online account or log in: because Mom’s email address ISN’T found in their system. There’s no way to look up the bill simply by using the customer or statement number. My educated GUESS is: they are one of those scammers that calls elderly people and says “We’re sending a box of supplies to you”. Then, they do (or don’t) send something and they bill Medicare. If Medicare pays, then they are successful…if not, they “discount” it and send a bill to the unsuspecting elderly person. Well, this elderly lady is deceased, so I guess they can shove it. No probate here….we had ALL OUR DUCKS IN A ROW. Byram Healthcare appears to be a scam and most reviews on this page appear to back up that assertion.

Company sent me 100% defective equipment. Didn't even know what was returned every time I had to pack things up a particular way & my time & effort to return their defective products.one sensor could've put me in a glucose coma kept saying low blood sugar.this company needs a class action law suit. They claim they're American based I kept getting transferred to a second company clearly not American now they said they will no longer replace their defective products & I'm back without a meter

If I could give them a zero I would. The agents are rude.. supervisors never call back.. they haven’t gotten his order right since I been here. And worse of all they have no corporate number. I say DO NOT GO WITH THEM! They only care about the insurance money not your needs!!!!!

Byram Healthcare started off good, however it appears they may fired ALL of there American born customer service reps. Now we are stuck trying to talk to people with poor english. I have been trying to get a paper bill sent to me in the mail for the last 3 months. I call every three weeks or so to request a bill and all I get is the same "We are going to send you a bill in the mail and you should get it within 7 to 10 days. 30 days later i get nothing. If I could give Byram less than 1 star I would. Poor customer sevice equals, a race to the bottom..

Tried to get compression stockings. Nobody there speaks properly for you to understand them properly. They just refer you to different departments because nobody feels responsible. Eventually I asked for a manager. They said the manager isn't available at the moment but will call me back. That call never came. I called in again. After being transferred back and forth again eventually somebody told me they don't work with our insurance. This person spoke proper English, so I trusted that this was the final answer. Our insurance claims they do work with them but I'm done. Whenever I get a bad experience I usually just write no review because I know it's not easy to run a company and bad experiences just happen sometimes. This was bad enough to deserve a bad review

These people sent me what would be a 16 year supply of Coactive Plus and Aquacel. (120 units of each, (12 boxees) with 120 units of Gauze Rolls. The details are long but let me just condense this. They lied about what was ordered and they lied to my insurance rep and myself about sending me a shipping label. The original order date was April 16th and I tried to deal with this several times in May. I have informed my Dr. and I have filed a complaint with the BBB. We will see where this goes next. If your Dr suggest products from these people run away and give your Dr. a link to Trustpilot or tell them to google search Byram Healthcare complaints! 247 reviews and 1.3 rating as of 6/13/25.

I have only been using them for 6 months and can say their customer service is abysmal. Rude, uncaring, unhelpful. I went 3 weeks without monitoring my blood sugar with a CGM because they were "waiting on the provider" even though my provider sent the information multiple times. My provider also said this was a common issue with them and they cringe everytime they see Byrum Healthcare because they know it is going to be a major issue. I am traveling overseas and I was trying to get my prescription refilled sooner than I should, so I would not be without a monitor on my trip, but no dice. They will not fill it early and suggested I but glucose monitor and prick my fingers until I got back. No help and absolutely no concern for me as a person, patient, or customer. Horrible situation and I am searching for someone new if I can get it by my insurance company. I am sure they are in each other's pocket to save money and the patient health be damned.

When I started CGM therapy on the G6 Byram was one of the only games in town that could actually get me the product, so I've continued using them for several years but it has never been a pleasant experience. Once a year when your Rx expires they will put your order into "Waiting on Provider" Limbo and do the absolute bare minimum in regards to it. They might claim to have sent a fax, but that is about it. Then when you either call or try to chat the representative can tell you no information and will end the conversation with you mid sentence. When this happens you will want to complain, but Byram has no actual mechanism to do so, at least that they will provide. This time though, I've had enough and am looking for a new Provider for my Sensors and I suggest everyone else do the same if they are able.