Byram HealthcareReviews of byramhealthcare.com

I am customer of byram they provided me with wound care products. I am diabetic as a result I have suffered the loss of parts of my feet. byram provided gauze, ace type bandages and gauze pads and what they called ancillary kits. They have been providing these items for months. Recently I received a bill for 96dollars and some odd cents I called them they said don't worry about it. Then I received a notice from IC Systems stating that I had an overdue balance of 36 dollars and some odd cents so I called byram I was told that it happened in error. That they would move that balance back to my account but that I would no longer be able to order supplies unless I paid the account balance of 156 dollars I explained that I am on a fixed income and unfortunately I didn't have sufficient funds could I make payment arrangements they said I would need to pay 30 percent down I explained that I was on a fixed income could I speak to a supervisor. After waiting for 30 minutes on hold I was told Supervisor was not available but I would receive a call back. I waited over a week. The. I called them today insisting on speaking to a Supervisor I spoke to Greg who told me that the balance on my account was now 223 dollars and some odd cents. I asked Greg why no coinsurance cost had accrued on my previous invoices he had no answer. All I can say is I wouldn't do business with byram

I ordered Tandem diabetic supplies from Byram over a week ago. Today I received a "read-only" message that they need "further documentation." What documentation? This has happened on a regular basis during my entire time. Customer service is of no help whatsoever, it's only someone in another country who is reading a script and is of no service at all. Avoid Byram.

Product arrived just fine, but absolutely miserable customer service. Pleasant enough attitudes, but after at least 7 separate calls (I've kind of lost count at this point) my issue remains unresolved. The last two times I called they said my issue needed to be escalated and that I would receive a call back, but I have yet to receive a call from anyone who can actually help me. I was also placed on hold for the escalation team, and my call dropped after waiting on the line for 30 minutes. Twice. I paid them for the product and have full records of that payment (records which I sent them) but they are still saying I didn't pay for it and won't acknowledge the proof of payment I've sent. Healthcare and money are both sensitive issues for many people, and based on my experience, unless you don't mind wasting your time and money, buy from someone else.

Constant delays in shipping supplies! Every 90 days it requires multiple calls and wait times to verify the exact same order. To make things even worse it is very seldom that you can talk to someone who speaks fluent English. If you have the opportunity to use another supplier do yourself a favor and avoid Byrum!

Don't fall for byram workers to tell you to call on Saturday. That person can do nothing. She can't answer questions because she doesn't know, she can't order supplies. All she can say is yes i see your iformation. On the portal the dressings i need for my lymphedema which are paddings for under the wraps, says shipped on 10/24 and still in progress. Can't be both. So i don't have the padding that wound care ordered last Friday, i don't have. So now i have to let the fluid reaccumulate in my legs or stay in bed. Until who knows when. I was told my home health nurse is ordering my supplies. That funny, i don't have a homecare nurse never have, never will. Then i was told Heologics was orderingvthe supplies. I said you can't give me a million dollars to go to a heologics wound care. Byram is the worst. I love when you talk to them, the dogs are barking in the back ground, kids talking, dropping things. I asked the one person if she fell off thd chair.

I need diabetes supplies every month or I die. It has been 2 months since my last supplies got delivered. Every time I call them to tell them I NEED my supplies they tell me it's to early to order. ITS BEEN 2 MONTHS!!! and the customer service reps are all rude and not helpful as all.

Beyond disappointed with Byram Healthcare. I wish I had read all these negative reviews before ordering my breast pump through Byram Healthcare. It's been frustrating trying to get my breast pump order released to me. I end up needing to be induced due to medical reasons and need my pump deliver earlier than my original due date. I reached out to Byram and they said they needed a pre-auth from my insurance/provider in order to expedite and release my order to me but I should get my order soon. A week goes by and nothing..mind you I'm getting induced in a few days now. So I took the initiative to call my OB and asked them to fax pre-auth to Byram after playing phone tag. My OB advised the process is Byram is supposed to send in the order to my provider office for them to sign off on my order. However, they went ahead and called Byram and faxed pre-auth to Byram. Next day I followed up with Byram they said they still haven't received anything and told me to get a copy of pre-auth and email it to them. I feel like they just don't want to do the work! I don't understand why Byram can't reach out to the provider's and insurance for these authorizations.

This company is a scam. They ship the equipment, and after about a month or a month and a half, their 15-day return policy has already expired. Then they bill you and refuse to accept returns, forcing you to pay the full amount. Their representatives respond to questions in a very sarcastic manner and refuse to transfer you to a supervisor. When I placed my order and when it arrived, it never included a bill or any notice that my insurance did not cover the equipment, even though the company had all my insurance information. They knew from the beginning that my insurance would not cover the equipment, yet they shipped it without requiring any upfront payment and waited until the return policy expired to send me the bill.