Byram HealthcareReviews of byramhealthcare.com

Beyond incompetent. They have been postponing sending my supplies for over a month claiming they need a new prescription. My doctor has sent them 3 new scrips, and the RN has spent over 40 minutes on the phone with them to clear up THEIR problem... they just called me for the 4th time to tell me they can't send supplies because they don't have a script. Use literally anyone but Byram

They are constantly over charging me and sending me bills I’ve already paid. Th new website is absolutely awful and I can’t even order new supplies. I’m switching companies immediately

As a new ostomy patient, I temporarily had a visiting ostomy nurse. She set me up with Byram, because she likes them. That's great, I don't. Order needed supplies online, because the wait time on the phone is ridiculous. They take things I ordered off the order, and give no explanation. As a new patient, how am I supposed to know. My current order has been sitting in their warehouse for 4 days, waiting for the courier to pick up for delivery. Goodbye Byram Healthcare.

I have been using Byram for quite a while now. I put my order in. They go through my insurance and dont contact you about any balances due. When I would go in to reorder I would see a balance due and that I need to make the payment before I can reorder. I make the payment, reorder and the cycle happens again. For the past year, when I make the payment it goes to a "past due amount for 6+ months ago but it doesnt show on my end of what I owe, it only shows on their side. Please be careful with using this company and keep track of your payments! They keep telling me I have these past due payment in collections but every time I tell them I made those payments on these dates from my bank account they say "Well that payment was for another past due amount from 6 months before that original past due payment.

I’ve never encountered a provider as unreliable as Byram Healthcare. They sent me on months of pointless runarounds. First, they asked for prescriptions—done. Then they wanted medical charts—done. After all that, they still refused service, claiming it’s simply their policy not to do what’s needed. Even my insurance confirmed they cover it—it’s Byram that just won’t act. I spent hours on hold and felt like I was working for them. They made me do all the legwork just to hit a wall. They even got basic info wrong, insisting my insurance was something it’s not. The customer service reps don’t seem trained or empowered to help. In the end, I was told to switch providers, which is exactly what I’m doing—because, as even insurance admitted, Byram is notorious for not providing the services they’re supposed to.

Byram Healthcare spends more effort not helping you than anything else. If you are considering buying this subsidiary, be sure to offer pennies on the dollar. It's worthless! The only value you'll get is the client list. A perfect example of American style healthcare. Total Joke!

My husband's been a customer of Byram Health for several years. Recently, our insurance changed. Byram began billing him at a much higher rate. Byram never contacted our insurance company we provided them to update their records. To date, they've not reimbursed us for the overcharges we paid. Additionally, every month since the change in insurance, for the past several months, the orders were delayed or canceled for one reason or another for various reasons, causing us to shop and purchase supplies to compensate for their delay. We are currently searching for another provider to service us. Please don't waste your time with this company.

I received an order without knowing the cost. The company indicated that it could take 30 to 45 days to ascertain the price, yet the return window is only 15 days. In contrast, other companies typically provide pricing information within three days, prior to shipment.