byBESPOEKReviews of bybespoek.com

I was debating on buying from byBespoek but saw that they had really good reviews on Trustpilot, so I took the plunge. However after purchasing my chairs, I never received a confirmation email. (Fortunately I screenshotted the confirmation screen). A couple weeks passed by and I began to worry. I even tried their online chat and no one got back to me (I think they're off on the weekends / holiday season). So I began thinking it was a scam... Finally I got in contact with customer service and they sent me a new confirmation email. It went straight to spam which also rose some red flags. But once the item shipped, I received my tracking information (I paid for the shipment tracking). Then a week or so passed by and I received my chairs in mint condition. Long story short, this is a great company but they could work on communication processes.

The chairs are perfect! No assembly needed and arrived quickly!

I've had two separate purchases for wishbone armchairs and had a great customer experience both times. The first order was delayed and the team communicated with me the entire time to provide updates. The second order was fast and seamless. I'm also extremely happy with the design and quality of the chairs. Thank you!

High quality product, top-notch customer service, great sales! I seriously love our new kitchen chairs. They were a great deal on sale and I received regular, human-written emails updating me on shipping & delivery and checking in numerous times to make sure all was well and inviting any questions I had. If only every online shopping experience were so positive!

Exceed my expectations! I ordered 4 wishbone chairs, black frame and light rope seat. I purchased them around the holidays so to get a tracking number took a couple of days, but I stayed in touch with customer service and they were very helpful. The chairs come in pairs, stacked in a big box, the frames were very well protected, not even one scratch, everything in excellent conditions. The chairs are amazing, I'm extremely satisfied with the product, seat height is ideal for senior people, they are comfortable, super stylish, a Mid Century classic. I wish I could add pictures to my review. This company really backs up for their products and their clients.

Great product, great customer service. Highly recommended!!

My order arrived quickly, and I’m impressed with the quality of my purchase. The chairs exceed my expectations and look amazing in my house.

I am pretty happy with the wishbone chairs that I recently purchased by BESPOEK. The chairs are beautiful aside from some minor scratches on the bottom of the legs from shipping. I also did have issues with the length of time that it took for the order to arrive. Upon ordering I was told a date that was much earlier then the actual arrival date. With that said, customer service was very helpful and attentive at assisting me with following up on the order. The company genuinely does seem to care about customer satisfaction.