byBESPOEKReviews of bybespoek.com

Lovely Hans Wegner copy chairs. Very cool design. The color I expected for walnut came out to look much lighter. The delivery was perfect, sooner than expected and packed very well. All in all a great experience!

I ordered two sets of wishbone chairs in two different orders (a week apart from each other) both orders arrived in perfect condition (having been wrapped with care) each limb of each chair had a styrofoam sheet on it to prevent any scuffs during shipment. I was reached out to via email once both of my orders were received and then again once they had reached their shipping location. I asked one question throughout the order process and it was responded to quickly and clearly. I was given clear tracking information and once my package arrived I was sent another email just to check that everything arrived safely and to my liking. The wishbone chairs are to die for, a work of art without question and the Bespoke team is helpful, professional and I only wish I could receive their quality of service for ALL of my online orders! Quality product from quality vendors! I could not ask for more. Thank you to Bespoke for making this a wonderful experience and for the dreamiest set of wishbone chairs!

I ordered wishbone dining chairs and afterwards reached out via email to customer service. They responded to my inquiry very quickly and politely via email and followed up with 2 phone calls. Their follow through on communication was excellent and wanted to make sure that I was satisfied with the product. Chairs arrived timely via Fed Ex. They are beautiful and make a great style statement.

We are extremely happy with The Lounge chair that we purchased from Bespoek. The ordering process was so simple, I felt included in the process with updates - and I felt that the customer service team went above and beyond with options for me due to longer shipment times than expected - I did not mind waiting the extra time for shipping, but they offered to cancel the order if the unexpected wait time would not have worked for me - that was so nice. The chair came in two boxes - we assembled it well and it is very comfortable we are very glad with the quality and style. We wondered if the upper chair could have been assembled and placed in one box and stool and platform for the chair in another box - as it was awkward/difficult to keep the back and bottom of chair aligned as well as the arm rests - definitely needed a second person to make it easier. Overall, 5 stars - very happy with the look, comfort customer service and value.

Chair arrived way late and was broken beyond repair. Seller only offered a 20% refund for a completely broken product

I ordered the Eames-style chair, and after what seemed like shady process, I got no email confirmation, once I used their online chat, I got really good customer service and the chair is exactly what I ordered online. I think they are a small business buying cargo loads from China, and they need to be more transparent about their timing, but I got what I was promised.

I never leave reviews, but I have never had a more confusing and sketchy online purchase. THIS COMPANY IS A SCAM (although they’re really good at looking legit at first). I would NOT recommend buying anything from them. I ordered two wishbone chairs at the beginning of June and received multiple texts/emails saying my order was delayed in getting to the warehouse (before even being shipped out to me); first it was June 20, then end of June, then July 12...then suddenly I received an email saying they've shipped, but the tracking link shows them going to New York (I live in Montana). Now they're telling me they sent me the wrong tracking link, and my chairs will be here in 3 days. I also kept getting odd/unprofessional replies including "Please note, due to Holiday in our Customer Success Team, we are experience delays in getting back to our customers." This is hands down the worst online shopping experience I've ever had. I don’t trust that I’ll get good quality chairs. At this point, I don’t want the order, just want my money back, and I'm looking for where I can report them for scamming.

I ordered 6 of the Wishbone Chairs in Black, with the Natural seat when they were on sale. I have been looking for chairs for out dining area for some time and finally pulled the trigger. They arrived in a week or two and are great quality. I wasn't sure if they worked with my table at first, but my designer daughter recommended I paint the metal legs on my table to a complimenting dark gray. That was pretty easy, and now I love the chairs in my space!