BWSS FitReviews of bwssfit.com

The biggest thing I like about BWSS is the customer service! In spite of the fact that shipping takes time, they ensure that they replied to every email I sent and kept me updated. I ordered the 52lb adjustable dumbbells and they are sweet. Another instance, I ordered the bench a few days ago but the next day, I decided to cancel the order (it was more of an impulsive buy). They ensured that they cancelled it and issued a refund. Very kind of them.!

Even during the most challenging time for small business, BWSS Fit has come through with outstanding customer service, always responding quickly and confidently (even proactively) to the status of my order and then post-delivery. I could have chosen numerous sellers to order home weights from, but I went with BWSS based on the personal feedback from others who had ordered. I, too, found their communication superb. And the weights are as promised! Kudos to BWSS support and ownership for doing the right things.

I have been waiting since October 20th for my shipment. (It's January 4th today). I want to believe the best, but I'm really starting to feel like I was scammed. Really sucks.

First of all i love these dumbbells and they are exactly like what i was hoping they would be and not some China knock off. With all the Covid bs we are dealing with there are going to be delays, even more so since these are getting shipping from (Communist)California. This is a small business and they are honest people and give you straight forward answers as to what the delay is. This is the only package you've had delayed this year and it won't be the last as long as our world is turned upside down. Their communication was good throughout and I got my questions answered, of course it took extra time to get shipped to me but they even tell you to expect that when you are completing your order. I would buy from this company again even if there was another one out there saying they would send it faster because these are the people like you and me who are making ends meet and weather this storm we are in. At no point and time did I question if the product was ever coming thanks to their follow up. Long story short I am very happy with my purchase and will use them again and refer people to them. If you're beyond needy, unreasonable and incapable of being understanding of the issues we all are affected by one way or another don't waste these peoples time. Otherwise I think everyone should buy from BWSS.

I ordered adjustable dumbells on November 1. The price was $579 with tax. The estimated shipping time was 2 to 4 weeks. I got a notification that they were having trouble with shipping with UPS and they were moving to a new location. When on contacted them I was told my weights would ship out the next day. They even created a UPS tracking number. When I put the number in the to the UPS package tracking site it showed that a label had been created, nothing more. I have been checking with UPS on a daily basis for a week now, nothing but a label. It has now been 9 weeks since I placed my order. It is clear that BWSS has sold products that they don't actually have in inventory. They are playing a game: booking sales for products they don't have and stringing the customer along for as long as possible. These dumbells were supposed to be a Christmas present for my kids. I guess I was the dumbell for ordering with BWSS Fit.

Ordered the adjustable dumbbell set. Delivery was slightly longer than expected but was not the companies fault. Minor cosmetic issue with a plastic vanity cap. Otherwise perfect set. Very compact.

BWSS's customer support is terrible. The product I ordered came damaged. They acknowledge that this happens a lot, blamed it completly on the shipping company, and said I needed to settle it with them. After that proved to be a dead end, BWSS kept passing me back and forth between two people, Kira and Sarah, who each clearly didn't even bother reading the email thread and offered absolutely no help. They gave me the run around until I just gave up. Their products aren't unique, I suggest ordering from any other company.

4/17/2021 Update: I eventually gave up on these due to the inconsistent performance issues. I continued to have issues with the adjustment precision and certain neighboring plates lifting off and falling back down on the base when I lifted the bar, even if the plates were not locked to the bar. Twice I had locked in plates fall off the bar mid exercise -- likely no injuries. When a plate falls off, it is a process to get it back on the bar because the locking mechanism will not move while off the base and you can't put it on the base to get it back on. Exchanged a few communications with them but they could do nothing so essentially this was an epic fail for my workouts and for my wallet. ORIGINAL: For their fairly regular communication of shipping updates (or rather, continued shipping delays), I give them 3 stars. It took 2 months for my shipment to arrive but I was in no hurry to get my adjustable dumbbells (52.5 lbs each). However, excitement turned into disappointment as I realized the quality of the dumbbells are very poor. The dials to adjust the weights are not precise and some of the individual weight plates don't stay in the holder when picking up the dumbbell. It is such a shame because I had high hopes for these. While they may be less expensive than the bigger name brands, they are a significant step down in quality from other (not brand name) pairs I have used and owned. Perhaps their other equipment is better but the 52.5lb adjustable dumbbells are a waste of money.