BuyWinesOnline.comReviews of buywinesonline.com

I will never buy from them again. I don’t know why they give the days it takes to process an order and be delivered. I placed my order on the 19th of September 2024, and it is now the 28th and my order won’t be delivered until October 2. False advertising for sure

EDIT: buywinesonline doesnt want you to see the truth. They tried to take this review down claiming that it had "defamatory content". They were FRAUDULENT in their sending a wrong order and advertising a better bottle. Thankfully trustpilot overruled them since it is a legitimate review. I have all email proof of this! I was looking for a certain wine for an event that I am hosting this coming weekend August 24, 2024. I found the bottle I wanted from this company on August 9th. It was a corked bottle from Spain (Albarino vintage 2022) I ordered a case. Their website states shipping in 2-4 days. It took 6 days to get a shipping tracking number then another 6 days to get the wine. So I open the case up to find a completely different label of this wine with a SCREW TOP MIND YOU! Plus only 6 bottles of the 2022 and 6 bottles of 2023 which I never ordered. They offered me 8% discount and I would have to return the 2023. Now, I know the ftc rules and if a merchant sends you something you did not order you do not have to return it. They said that was theft and told me they would turn me into their lawyers! I had to call them twice, then they offered me 20% if I kept all the wine. No thank you! I filed with my credit card company to reimburse me the 50% since I never order the 2023 vintage. I really should have done the full 100%because they sent me screw top wine and not the corked wine I ordered. This company used the more expensive wine bottle for their advertisement and sent the crap. DO NOT TRUST THEM!

EDIT: buywinesonline doesnt want you to see the truth. They tried to take this review down claiming that it had "defamatory content". What a SCAM. Thankfully trustpilot overruled them since it is a legitimate review. I ordered wine for my wedding, It arrived 2 weeks late and we had to scramble to find other beverages for my wedding. FEDEX said that they would provide me with a refund for the expensive wine and shipping if buywinesonline gave me a shipper waver. I called buywinesonline to ask for a shipper waver and the lady was incredibly rude. She talked over me, yelled at me, and then hung up and me. She refused to answer when I called back. I got FEDEX to call her and she refused to answer them. We often complain about companies outsourcing their customer service to other countries. But the foreign man that helped me at FEDEX was 100x more polite and helpful then the American lady that answered at buywinesonline. Her employment should be terminated immediately. This has been the worst customer service experience I have ever seen.

Don’t ever order any product from this company! I paid for 2 day shipping and they use FedEx who gave my relatives a 2 hour delivery window and then missed the window by almost 2 full hours. It has now been 6 days after the delivery date for which I paid and the purpose for the gift has come and gone and the company expects me to pay for the delivery fees! They have a claim against FedEx for their failure to timely deliver and they expect me to absorb those fees! FedEx refused to give me a delivery window other than sometime before 8pm which would have required my relatives to stay home all day when my son works all day and my daughter in law has three kids who are in camp or at sports and she is always driving to take or pick them up! It’s unreasonable for them not to have honored the commitment for which I paid, (2 day delivery) I called and complained several times and today June 3 finally demanded my money back and they refused without me absorbing the shipping when I contracted with them to buy and have this product delivered in accordance with my payment ie 2 day! I should not be obligated to pay one cent for this as they failed to hold up their end of the bargain! Their choice of a horrible delivery company should not be my responsibility!

I had the worst experience . They show you the selection of the wines if you buy the box. They are mixed I understood that . But what I got i would not even give to a wino in the street. Bottom of the barrel wines. They should call it the headache maker box. I have emalied them 3 times and they dont'respond. Never again

They sent me a wine with a damaged label. I already sent them two e-mails and they never replied me back. Since they don’t care about their costumers I won’t be buying from them again.

they didn't stand buy the contract - wine purchased and confirmed by them twice... later cancelled as they learned that the wine bottle was in demand... they don't care about real customer service