BuyWinesOnline.comReviews of buywinesonline.com

I ordered 3 wines to be shipped out of state for the holidays. It was shipped to my home address (my credit card address) instead of the intended recipient. I never got the confirmation by email and was sent one after I called to complain. It did not show the date they claimed I received it, nor was it in my spam folder. When I called BWO.com customer service, the woman insisted that I made the mistake, not her company. She also told me there would be a reshipping fee and delay in delivery to my friend. I don't recommend this company- find somewhere else to purchase your wine! PS.I sent the wine on my own at half the price they quoted for shipping. They make money on freight charges as well. Note the tone of their response!

VERY DISAPPINTED

Never received order!

I placed my order. I got tracking and the order said it was to arrive the next day. When it did not show up I checked the tracking and it was being sent back to the shipper. Apparently it was broke in shipping. They resent out my order and the exact same thing happened the second time. They have my money and 4 weeks later I still do not have my order.

Hello I live in CA and my girlfriend Jeri lives in Maine where I will be moving shortly. I wanted to do something nice for her so I sent her 6 bottles of her favorite CA wines since she was a little homesick for California. My contract BuyWinesOnline.com says that any friend or relative can pickup the package as long as they have a valid over 21 license identification. The shipping option that was offered was deviery to Walgreens in Pittsfield ME. She presented her valid ID and they refused to give her the pack.Then Buywinesonline.com refused to refund full price when we did not violate the contract they did.It say on the contract a friend or relative may pick it up.They caused a lot of grief and time and money Update: They made me pay the return postage of $35 So out $97.04 -$65 I still should recieve at least $22 back NO money Don't use them

Buywinesonline.com failed to deliver as it promised. No offer of refund or compensation.

Sacky service. The merchant never notified me that the order was on its way or provided the tracking number. The result: The order arrived unannounced and, therefore, was refused. There are other online merchants for wine purchasing; go there and not here. Use your money elsewhere!

Is this company a total scam? I placed an order on 29 Sept, have emailed three times for order shipping status, have not received a response. Just tried calling their phone number listed on their website and it is ‘unassigned’ at this time. I’ll be contacting my credit card company to report fraud.