Buyr is the Boulder, CO startup revolutionizing online shopping. Set your price on the World's best brands.We are a third-party marketplace partnering with retailers and brands to bring efficiency to the world of online shopping.Pick your product. Set your price. Sit back. We'll work to get your deal unlocked. This is shopping simplified.
Buyr.com (buyr.com) has 156 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
buyr.com
Category
Malls & Marketplaces
Listed on Five Star Index
2026
About these reviews
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The company replied to 97% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great quality - real deal product with easy shopping experience!
It is an easy site to use. The search engine could be more specific, but I found my product easily enough. The pricing wheel is a great tool. I had put in the wrong address at first, but it was super easy to retract the order and re-order it, giving me a high confidence in the money transaction interface.
Response from Buyr.comJan 24, 2023
Hi Arlene!
Thank you for taking the time to write about your 5-star shopping experience on Buyr.com. We look forward to seeing your future orders (and discounts) roll in!
ES
Ernestine S.
Three strikes you are out
Three strikes you are out. I see lots of positive reviews on this company. I ordered shoes twice and each order was cancelled as the product was deemed out of stock. The third order experience is the one that makes me know not to bother with this company again. I placed another shoe order and it was billed to my credit card (Capital One) on 12/13/2022.I received the product but it was not up to my expectation, I mailed product back on 12/21/22. I received acknowledgement from Buyr.com on 12/27/22 that my return was delivered and being restocked, I was to allow the retailer at least 48 hours to process. On 01/05/23 since not receiving my refund I contacted Buyr.com.
On 01/06/23 The response from Buyr. com sounds ridiculous, "If money not in my account, contact Capital One and determine why they'd with hold the money. REALLY, a reputable credit card company does not hold refunds. I finally contacted my credit card company, they also could not believe the response from Buyr. com. My credit card company is issuing a dispute for this issue. I think Ebay or Amazon provide better experiences, this company seems to deal with retailers, who have limited stock or slow processing on customer refund
Response from Buyr.comJul 31, 2023
Hey Ernestine,
I know this reply is delayed, but we wanted to close the loop and make sure we made sure your concerns were addressed.
As a startup, we have experienced some significant growing pains we didn't anticipate, and have not lived up to customer expectations – we take this extremely seriously and are doing everything we can to improve.
Cancelling an order is never something we want to do, but we have tried to set up the system as favorably as we can, but things (especially payments) are not always perfect.
We actually don't capture any funds until a product is shipped, we simply pre-authorize a transaction (much like many gas stations will do at the pump). When an order is cancelled, that pre-authorization is removed, and the funds are available immediately, since we never actually captured them.
Here is how Stripe, our payment processor, describes it:
“In the case of a reversal your customer won’t see a refund credit on their statement—they’ll just see the original authorization drop off their statement entirely after a few days.
There will be no payment, and no refund. It’ll appear as if the whole transaction never happened. Their bank should be able to confirm this for them.”
I know this is less than ideal, and we still didn't meet expectations, but wanted to let you know we are working as hard as we can to implement changes based on feedback from our customers, and be a better company tomorrow than we are today.
Creating something from scratch is never easy, but we are encouraged by th progress we have made and are hopeful we may be able to earn your business again in the future.
Don't hesitate to reach out if there is ever anything we can do to be helpful!
AD
Adam
False advertising, poor vendor management
Submitted a reasonable bid for a jacket. Then Buyr offered me a bid 20% below the guaranteed price to place the order immediately, which I accepted. Buyr immediately charged me and then the next day said the retailer lied and didn’t have it in stock. 1) Don’t charge my credit card until the product is shipped! 2) Don’t say something is guaranteed if it isn’t!
Response from Buyr.comJul 31, 2023
Hey Adam,
I know it has been a while, but we wanted to follow up here and apologize, as well as clarify a few points.
First, we really apologize your order was cancelled. This is obviously a really poor experience and doesn't live up to the standards we hold ourselves to, so I'm sorry.
The way our system works, we actually never charged your credit card, simply pre-authorized the transaction (much like a gas station might do). As soon as your order was cancelled, that pre-authorization was removed immediately, and the transaction should have simply disappeared. Not ideal by any means when an order is cancelled, but we hope this setup eliminates the time customers need to wait for a refund, in the rare event an order is cancelled.
We appreciate your feedback about the "Guaranteed" label on the customer interface. This label is actually referring to the price of the product, and how some price points are guaranteed to be matched, where lower price points are not always guaranteed, but we try to make it so we unlock the best deals possible for our customers. We will look into revising this label, in case it's misleading.
We really apologize for the inconvenience here. As a startup, there are always growing pains, but disappointing customers is by far the worst part of them.
We are working hard to improve and are hopeful we can earn your business at some point in the future!
KT
Keyana T.
it was alright
it was fine. customer service was proficient in communication. they dont get the full five because the estimate was not as accurate as it should have been i was waiting for my shipment a week inadvance.
Response from Buyr.comDec 12, 2022
Thank you for taking the time to leave us a review, Keyana.
Here's to making sure your next purchase on Buyr.com is a 5-star experience!
WM
Wendell M.
i was told that my order would be… 11/23
i was told that my order would be delivered on november 23rd
i got the order november 29th
i even tried cancelling my order but was too late
Response from Buyr.comDec 6, 2022
Hi Wendell!
Thanks for taking the time to leave us some constructive feedback. I'd like to apologize that you experienced a short delay in shipping during Black Friday/Cyber Monday shopping.
Most of our orders ship out within 48 hours of being purchased, which is why your delivery estimate showed 11/23, instead of 11/29. As you may be aware, UPS and USPS are still facing unprecedented challenges and delays. This has only been worsened by the holiday shopping craze, but we'll keep striving for lightning fast delivery and clear communication with our customers.
Please feel free to reach us at [email protected] if there is anything else we can assist with!
LM
Lisa M.
Fast shipping and great customer…
Fast shipping and great customer service.
My price was matched within 24 hours. I received my order quickly. Customer service resolved my issue fast.
Response from Buyr.comNov 26, 2022
Thanks for sharing about your 5-star Buyr.com shopping experience, Lisa!
Can't wait to see what deal you score next!
RE
Renee
Pick your own price
Pick your own price
Response from Buyr.comNov 26, 2022
It's that easy, Renee! Picking the price you want to pay on the world's top brands is better, isn't it?
JO
John
Someone just ordered the bag from…
Someone just ordered the bag I got through buyr.com from Amazon to my address as a gift order… but customer service is great at least so upping from 1 to 3 stars.
Response from Buyr.comNov 26, 2022
Hi John,
We're proud that our retailers are able to use Amazon Logistics for fulfillment alongside the other major carriers we provide like UPS, USPS, FedEx, and DHL. This brings greater efficiency to our marketplace.
So if it seemed like someone just purchased this from Amazon, I'm glad to tell you that isn't the case.
We're glad you loved our customer service, though!
